Zendesk Talk
About Zendesk Talk
Zendesk Talk is a new way for customers to talk to your agents. It’s integrated with all your other communication channels and brings together agents, customers, and everything you need to handle customer queries. You can see customer information and move between channels without leaving the conversation. Zendesk Talk is sold within the Zendesk Suite and is available in 5 different plans. Review the pricing page to see which option is best for your business.
Images
Not sure about Zendesk Talk?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
monday.com
IPscape
get.chat
Zoho Desk
Reviews
Already have Zendesk Talk?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best way to Improve customer service
Reviewed on 30/09/2023
Overall experience with Zendesk is perfect it's help us to save time and many benifits are there ,...
Overall experience with Zendesk is perfect it's help us to save time and many benifits are there , I am happy with it .
Pros
I have been using Zendesk talk over a year , the thing I like to most about it is improving customer service , it helps to handle tickets easily also the calls quality is excellent in Zendesk talk
Cons
It's good software but it's Admin dashboard is not up to the mark, it can be more good . Reporting as compared to similar software is not good , they can enhance Zendesk talk
- Industry: Outsourcing/Offshoring
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Honest review with Zendesk
Reviewed on 16/12/2024
Overall, having the experience to use this software is a wonderful experience. Hopefully, pricing...
Overall, having the experience to use this software is a wonderful experience. Hopefully, pricing would go down a little because according to our boss, its a bit pricey. But for me who personally use this, the function and service we are looking fora software was provided by this software.
Pros
I have used this application for more than a year and I really appreciate the speed of this software. We have integrated our outlook account using this and Zendesk works the same way while ticketing system within the Zendesk itself is running. My organization use this for very long time and I have witness it why. Super useful, easy to navigate, and super reactive to user's action. I like the round robin software integration and sound in notif because in our department, we really need to finish our task urgently as soon as we received it. Easy to communicate.
Cons
Sometimes, when we are experiencing error, process of resolving the issue took longer than what is expected. I hope resolving technical error can be improve. I also heard from our boss that it's a bit pricey.
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Communication Software for Businesses
Reviewed on 24/11/2022
The overall experience has been positive and it met the requirements that we initially had which...
The overall experience has been positive and it met the requirements that we initially had which led us to implement this software within our business. I would recommend it to businesses.
Pros
As our business started to grow, we wanted to implement a software to improve communication between employees and more importantly with customers. We decided to go for Zendesk Talk and we were quite pleased with the software. Communication has improved greatly and customers feel more satisfied. Communication is vital for the success of any business.
Cons
Although the software has a lot of useful features, it may be a bit costly for small to medium sized entities. Maybe other pricing plans can be introduced to cater for such entities.
- Industry: Management Consulting
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Zendesk Talk Review
Reviewed on 25/09/2023
Overall my experience with Zendesk Talk is excellent. Voice call, SMS, email, and chat support are...
Overall my experience with Zendesk Talk is excellent. Voice call, SMS, email, and chat support are under one roof which increases the productivity.
Pros
Zendesk Talk's dashboard is an intuitive and customizable one, it easy to track and manage customer interactions by admins and executives. User can create multi channel to manage different set of customers. Through the features like IVR and smart call routing turn around time for addressing a customer is reduced. Analytics and the MIS report from the dashboard is very informative. Zendesk provides a very good customer support.
Cons
Zendesk Talk's user interface is simple but the learning curve is high. Based on the internet traffic and peak operational time user may experience minor latency in the dashboard.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Simplify work with Zendesk
Reviewed on 27/09/2023
As per my overall experience considering the advantage Zendesk is best in the market for the users...
As per my overall experience considering the advantage Zendesk is best in the market for the users for beginners and advanced level also where it is designed in such way all the users can easily adopt.
Pros
1. It improves the experience of the user2. Its very easy for implementation and user understanding3. It helps in increasing the productivity4. Helps more in cross channel reporting 5. It helps in tracking the call history also
Cons
1. Customizing option is less comparing to others2. It is not designed to support any small business or organisation3. UI can be made little customizing
Zendesk Talk FAQs
Below are some frequently asked questions for Zendesk Talk.Q. What type of pricing plans does Zendesk Talk offer?
Zendesk Talk offers the following pricing plans:
- Starting from: USD 49.00
- Free Trial: Not Available
Q. Who are the typical users of Zendesk Talk?
Zendesk Talk has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Zendesk Talk support?
Zendesk Talk supports the following languages:
English
Q. Does Zendesk Talk support mobile devices?
Zendesk Talk supports the following devices:
Q. What other apps does Zendesk Talk integrate with?
We do not have any information about what integrations Zendesk Talk has
Q. What level of support does Zendesk Talk offer?
We do not have any information about what support options Zendesk Talk has
Related categories
See all software categories found for Zendesk Talk.
