Customer Interaction Manager vs JourneyTrack
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Overview
CIM acts as centralized storage for customer profiles and customers' interactions across different channels. The customer's profile can be used for caller-specific routing based on the labels assigned such as VIP, repetitive, etc.
It supports last agent routing thus improving customer experience.
CIM acts as centralized storage for customer profiles and customers' interactions across different channels. The customer's profile can be used for...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
JourneyTrack.io is a cloud-based (SaaS) collaboration platform to help enterprises accelerate their digital transformation by visualizing and understanding their end-to-end customer experiences globally.
JourneyTrack.io is a cloud-based (SaaS) collaboration platform to help enterprises accelerate their digital transformation by visualizing and...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Cost
Starting from
USD 108.00/year
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Features
Total features 8
- API
- Access Controls/Permissions
- Action Management
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Behavior Tracking
- Brainstorming
- Collaboration Tools
- Customer Experience Management
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Touchpoints
- Customisable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Linking
- Data Visualization
- Diagramming
- Drag & Drop
- Engagement Tracking
- Knowledge Management
- Map Creation
- Map Sharing
- Multi-Channel Data Collection
- NPS Survey Structure
- Performance Metrics
- Predictive Analytics
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Sentiment Analysis
- Single Sign On
- Storyboarding
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Analysis
- Third-Party Integrations
- Trend Analysis
- Visual Analytics
- Whiteboard
- Workflow Management
Total features 50
- API
- Access Controls/Permissions
- Action Management
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Behavior Tracking
- Brainstorming
- Collaboration Tools
- Customer Experience Management
- Customer Journey Mapping
- Customer Profiles
- Customer Segmentation
- Customer Touchpoints
- Customisable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Linking
- Data Visualization
- Diagramming
- Drag & Drop
- Engagement Tracking
- Knowledge Management
- Map Creation
- Map Sharing
- Multi-Channel Data Collection
- NPS Survey Structure
- Performance Metrics
- Predictive Analytics
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Sentiment Analysis
- Single Sign On
- Storyboarding
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text Analysis
- Third-Party Integrations
- Trend Analysis
- Visual Analytics
- Whiteboard
- Workflow Management
Integrations
Not provided by vendor
- Airtable
- Figma
- Google Drive
- InVision
- Jira
- Loom
- Miro
- Mural
- Power BI Connector for Jira
- Sketch
- Tableau
- YouTube
