1. Home
  2. Quality Management Systems
  3. Verint Automated Quality Management vs OnviSource OmVista
Learn why GetApp is free

Verint Automated Quality Management vs OnviSource OmVista

Verint Automated Quality Management

(20)
Learn More

OnviSource OmVista

(5)
Learn More
Verint® Automated Quality Management™ enables contact centers to autoscore up to 100% of voice and text-based interactions, offering greater insight, objectivity, and consistency than traditional quality programs where only 1-3% of calls are reviewed.
Verint® Automated Quality Management™ enables contact centers to autoscore up to 100% of voice and text-based interactions, offering greater insight,...

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
View profile
OmVista is a comprehensive data-to-action platform that helps businesses transform and achieve excellence across critical areas. By capturing and unifying dispersed data, analyzing it to uncover valuable insights, and automating actions based on those insights, OmVista empowers organizations to enhance workforce performance, customer loyalty, and overall productivity.
OmVista is a comprehensive data-to-action platform that helps businesses transform and achieve excellence across critical areas. By capturing and...

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
View profile

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Starting from

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Overall rating

3.7 /5
(20)

Ease of Use

3.5/ 5

Features

3.7/ 5

Customer Service

3.6/ 5

Value for Money

3/ 5
Read all reviews

Overall rating

4.6 /5
(5)

Ease of Use

4.6/ 5

Features

4.6/ 5

Customer Service

5/ 5

Value for Money

5/ 5
Read all reviews

Total features 35

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Annotations
  • Application Management
  • Approval Process Control
  • Archiving & Retention
  • Attended Automation
  • Audio Capture
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Transcription
  • Backup and Recovery
  • Behavior Tracking
  • Browsing History
  • Business Process Automation
  • Calendar Management
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Campaign Management
  • Categorisation/Grouping
  • Charting
  • Chatbot
  • Churn Management
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Computer Telephony Integration
  • Configurable Workflow
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Portal
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Surveys
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Connectors
  • Data Discovery
  • Data Extraction
  • Data Import/Export
  • Data Mapping
  • Data Migration
  • Data Security
  • Data Storage Management
  • Data Visualization
  • Database Support
  • Document Automation
  • Document Management
  • Document Storage
  • Email Address Extraction
  • Email Alerts
  • Employee Activity Monitoring
  • Employee Coaching Tools
  • Employee Reward Programs
  • Engagement Tracking
  • Environmental Compliance
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Transfer
  • Forms Management
  • Graphical Workflow Editor
  • HIPAA Compliant
  • Historical Reporting
  • IVR Software
  • Idle Time Monitoring
  • Image Recognition
  • Integration into Third Party Applications
  • Interaction Tracking
  • KPI Monitoring
  • Keystroke Recording
  • Language Detection
  • Leaderboards
  • Metadata Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multi-Screen Recording
  • Multiple Data Sources
  • Multiple Scoring Models
  • NPS Survey Structure
  • Natural Language Processing
  • Natural Language Search
  • Negative Feedback Management
  • On-Demand Recording
  • Optical Character Recognition
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Process Builder
  • Process Control
  • Process/Workflow Automation
  • Productivity Analysis
  • Progress Tracking
  • Project Workflow
  • Quality Assurance
  • Quality Management
  • Query Builder
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recording
  • Reminders
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Sales Trend Analysis
  • Scheduled Recording
  • Scheduling
  • Screen Activity Recording
  • Screen Capture
  • Screen Recording Software
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Self-Service Search
  • Self-service Analytics
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Speech-to-Text Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text Analysis
  • Third-Party Integrations
  • Trend Analysis
  • Unattended Automation
  • User Management
  • Video Call Recording
  • Visual Analytics
  • Voice Mail
  • Widgets
  • Workflow Configuration
  • Workflow Management

Total features 164

  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Ad hoc Query
  • Ad hoc Reporting
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Annotations
  • Application Management
  • Approval Process Control
  • Archiving & Retention
  • Attended Automation
  • Audio Capture
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Automatic Transcription
  • Backup and Recovery
  • Behavior Tracking
  • Browsing History
  • Business Process Automation
  • Calendar Management
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Campaign Management
  • Categorisation/Grouping
  • Charting
  • Chatbot
  • Churn Management
  • Commenting/Notes
  • Compliance Management
  • Compliance Tracking
  • Computer Telephony Integration
  • Configurable Workflow
  • Customer Experience Management
  • Customer History
  • Customer Journey Mapping
  • Customer Portal
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Surveys
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Dashboard Creation
  • Data Capture and Transfer
  • Data Connectors
  • Data Discovery
  • Data Extraction
  • Data Import/Export
  • Data Mapping
  • Data Migration
  • Data Security
  • Data Storage Management
  • Data Visualization
  • Database Support
  • Document Automation
  • Document Management
  • Document Storage
  • Email Address Extraction
  • Email Alerts
  • Employee Activity Monitoring
  • Employee Coaching Tools
  • Employee Reward Programs
  • Engagement Tracking
  • Environmental Compliance
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Transfer
  • Forms Management
  • Graphical Workflow Editor
  • HIPAA Compliant
  • Historical Reporting
  • IVR Software
  • Idle Time Monitoring
  • Image Recognition
  • Integration into Third Party Applications
  • Interaction Tracking
  • KPI Monitoring
  • Keystroke Recording
  • Language Detection
  • Leaderboards
  • Metadata Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multi-Language
  • Multi-Screen Recording
  • Multiple Data Sources
  • Multiple Scoring Models
  • NPS Survey Structure
  • Natural Language Processing
  • Natural Language Search
  • Negative Feedback Management
  • On-Demand Recording
  • Optical Character Recognition
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Process Builder
  • Process Control
  • Process/Workflow Automation
  • Productivity Analysis
  • Progress Tracking
  • Project Workflow
  • Quality Assurance
  • Quality Management
  • Query Builder
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Recording
  • Reminders
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Sales Trend Analysis
  • Scheduled Recording
  • Scheduling
  • Screen Activity Recording
  • Screen Capture
  • Screen Recording Software
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Self-Service Search
  • Self-service Analytics
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Speech-to-Text Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text Analysis
  • Third-Party Integrations
  • Trend Analysis
  • Unattended Automation
  • User Management
  • Video Call Recording
  • Visual Analytics
  • Voice Mail
  • Widgets
  • Workflow Configuration
  • Workflow Management
Not provided by vendor
  • Dialpad
  • Genesys
  • Joon
  • Microsoft Teams
  • Nuance
  • TigerConnect
  • Twitter/X
  • Voci

Compare similar products