OnviSource OmVista
About OnviSource OmVista
OmVista captures and unifies data from various sources, whether it's from OnviSource or third-party systems, to create a unified system for applied meta-analytics. Through its intelligent automation capabilities, OmVista reduces manual effort and errors while increasing response time and overall customer satisfaction. By analyzing front-end interactions and back-office data points, OmVista provides valuable insights that help businesses make data-driven decisions in real-time. With integrated virtual agents and outbound campaign capabilities, businesses can proactively manage customer experiences, improve retention, and drive growth.
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Reviews
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- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Call Center Management
Reviewed on 19/06/2024
We are thrilled to share our outstanding experience with OnviSource OmVista. From the outset, their...
We are thrilled to share our outstanding experience with OnviSource OmVista. From the outset, their commitment to excellence and customer satisfaction was evident, making our collaboration smooth and rewarding.
Overall, our experience with OnviSource was nothing short of excellent. Their unwavering commitment to quality, professionalism, and customer service made them a valuable partner. We highly recommend OnviSource to any organization seeking a reliable and high-quality vendor.
Thank you, OnviSource, for your outstanding service and partnership. We look forward to continuing our collaboration in the future.
Pros
The product has helped us stay adaptable to changing customer expectations, market trends, and technological advancements keeps the role engaging and innovative. Investing in training programs to upskill agents and improve their performance is a key component, of fostering a culture of growth and excellence.
Cons
I have none to list. The products not only met but exceeded our expectations, adding significant value to our operations.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Nex'ellecta 2.0 ~ Great update!
Reviewed on 18/06/2024
I appreciate that the dev team took feedback well and quickly made enhancements. We are...
I appreciate that the dev team took feedback well and quickly made enhancements. We are utilizing Nex'ellecta every day and are looking forward to more enhancements as they come.
Pros
Excellent Tool to enhance your call monitoring and QA. With our fast-paced environment, the new dashboards helps you see the information at a quick glance. The jump to feature is an excellent addition to get to the calls quickly.
Cons
There is so much possibility with this platform, lots to learn. Can be overwhelming to users at first glance. More info pages or help/ how to topics on the main landing page would be a great addition.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
QA Sessions With OnviSource
Reviewed on 19/06/2024
Pros
The visuals and graphics help with Agent engagement. The break outs of the call standards and expectations are clear and concise. The Agent call summary has on point descriptions and well worded.
Cons
Having to constantly reenter the date range when opening new TABS.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
OnviSource has a great Product.
Reviewed on 22/06/2024
Working with OnviSource has been outstanding. The product and service has been exceptional.
Working with OnviSource has been outstanding. The product and service has been exceptional.
Pros
I no longer need to have an office nor a computer room for servers. I don’t need an in house or third party IT specialist keeping up the servers. OnviSource takes care of everything, maintenance included
Cons
If I do have any issues, I have to call or email the service dept rather than taking care of it myself. However, service dept is excellent so it’s not bad.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Onvisource
Reviewed on 19/06/2024
I have found Onvisource to be a very professional organization.
They pride themselves on customer...
I have found Onvisource to be a very professional organization.
They pride themselves on customer service and resolving any issue in a timely manner.
Pros
The customer service is the best in the business.
The response time to any issue has been very efficient.
Cons
I don’t have any issues with my Onvisource software.
OnviSource OmVista FAQs
Below are some frequently asked questions for OnviSource OmVista.Q. What type of pricing plans does OnviSource OmVista offer?
OnviSource OmVista offers the following pricing plans:
- Free Trial: Not Available
Q. Who are the typical users of OnviSource OmVista?
OnviSource OmVista has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does OnviSource OmVista support?
OnviSource OmVista supports the following languages:
English
Q. Does OnviSource OmVista support mobile devices?
OnviSource OmVista supports the following devices:
Q. What other apps does OnviSource OmVista integrate with?
OnviSource OmVista integrates with the following applications:
Dialpad, Genesys, Joon, Microsoft Teams, Nuance, TigerConnect, Twitter/X, Voci
Q. What level of support does OnviSource OmVista offer?
OnviSource OmVista offers the following support options:
Email/Help Desk, Phone Support, 24/7 (Live rep)
Related categories
See all software categories found for OnviSource OmVista.
- Call Centre Software
- Customer Experience Software
- Workflow Management Software
- Call Recording Software
- Contact Centre Quality Assurance Software
- Contact Centre Software
- Data Analysis Software
- Screen Recording Software
- Employee Monitoring Software
- RPA Software
- Speech Analytics Software
- Customer Engagement Software
