Zendesk Talk vs Web Callback
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Overview
Zendesk Talk offers advanced call transcriptions, redaction, and quality assurance capabilities to monitor and record calls.
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Web Callback by Voxolib allows site visitors to establish real human contact, improving the experience for customers and prospects. Web Callback can reduce site abandonment by up to 25% and increase online sales. Site owners can easily export call data via CSV/XLSX or API.
Web Callback by Voxolib allows site visitors to establish real human contact, improving the experience for customers and prospects. Web Callback can...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Images
Cost
Starting from
USD 49.00
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/ 5Features
4.5/ 5Customer Service
4.4/ 5Value for Money
4.2/ 5Ease of Use
5/ 5Features
5/ 5Customer Service
5/ 5Value for Money
5/ 5Features
Total features 28
- API
- Activity Dashboard
- Activity Tracking
- Automated Routing
- Automatic Call Distribution
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Chat/Messaging
- Churn Management
- Communication Management
- Computer Telephony Integration
- Contact Management
- Customer History
- Customer Portal
- Customizable Fields
- Dashboard
- Data Security
- Drag & Drop
- Engagement Tracking
- IVR Software
- Inbound Call Center
- Interaction Tracking
- Lead Capture
- Lead Generation
- Lead Management
- Lead Qualification
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Performance Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Sales Reports
- Search/Filter
- Source Tracking
- Support Ticket Management
- Tagging
- Third-Party Integrations
- Voice Mail
- Web Forms
- Widgets
Total features 40
- API
- Activity Dashboard
- Activity Tracking
- Automated Routing
- Automatic Call Distribution
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Chat/Messaging
- Churn Management
- Communication Management
- Computer Telephony Integration
- Contact Management
- Customer History
- Customer Portal
- Customizable Fields
- Dashboard
- Data Security
- Drag & Drop
- Engagement Tracking
- IVR Software
- Inbound Call Center
- Interaction Tracking
- Lead Capture
- Lead Generation
- Lead Management
- Lead Qualification
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Performance Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Sales Reports
- Search/Filter
- Source Tracking
- Support Ticket Management
- Tagging
- Third-Party Integrations
- Voice Mail
- Web Forms
- Widgets
Integrations
Not provided by vendor
- Google Analytics 360
- Matomo
- Pipedrive
- Zoho CRM
