LiveChat vs Social Intents
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Overview
LiveChat is an all-in-one customer service platform that helps businesses provide seamless customer service and boost their sales. It’s known for its simple, intuitive design, and ease of use. It integrates with 200+ services and is used by over 37,000 customers in 150 countries.
LiveChat is an all-in-one customer service platform that helps businesses provide seamless customer service and boost their sales. It’s known for its...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Talking to your website visitors should be easy. Chat with them right from the tools you already use: Microsoft Teams, Slack, Google Chat, Zoom, and ChatGPT.
Enable a ChatGPT chatbot trained on your own content with 1 click. Escalate AI chats to humans as needed to reduce support cost.
Talking to your website visitors should be easy. Chat with them right from the tools you already use: Microsoft Teams, Slack, Google Chat, Zoom,...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Cost
Starting from
USD 24.00/month
- Free Version
- Free Trial
- Subscription
Starting from
USD 49.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.6/ 5Features
4.5/ 5Customer Service
4.6/ 5Value for Money
4.5/ 5Ease of Use
4.6/ 5Features
4.6/ 5Customer Service
4.9/ 5Value for Money
4.5/ 5Features
Total features 58
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Call Center Management
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Contextual Guidance
- Conversation Intelligence
- Customer Database
- Customer History
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customisable Branding
- Customizable Fields
- Customizable Templates
- Dashboard
- Drag & Drop
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Sales/Marketing
- Geotargeting
- Inbox Management
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- Natural Language Processing
- Offline Form
- Performance Metrics
- Pre-Configured Bot
- Proactive Chat
- Query Suggestions
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Sales Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Tagging
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Virtual Assistant
- Visual Analytics
Total features 67
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Responses
- Automated Routing
- Autoresponders
- CRM
- Call Center Management
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Contextual Guidance
- Conversation Intelligence
- Customer Database
- Customer History
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customisable Branding
- Customizable Fields
- Customizable Templates
- Dashboard
- Drag & Drop
- Email Management
- Email Templates
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Sales/Marketing
- Geotargeting
- Inbox Management
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Language Detection
- Lead Capture
- Lead Qualification
- Live Chat
- Macros/Templated Responses
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- Natural Language Processing
- Offline Form
- Performance Metrics
- Pre-Configured Bot
- Proactive Chat
- Query Suggestions
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Sales Reports
- Screen Sharing
- Search/Filter
- Self Service Portal
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Tagging
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Virtual Assistant
- Visual Analytics
Integrations
- 1CRM
- 1Password
- 2way
- ActiveCampaign
- Adobe Commerce
- Asana
- Basecamp
- Benchmark Email
- BigCommerce
- Bubble
- Campaign Monitor by Marigold
- Capsule
- ChatBot
- ChatGPT
- Clearbit
- Close
- Constant Contact
- CoreCommerce
- Dialogflow
- Dropbox Business
- Drupal
- EKM
- Ecwid
- Evernote Teams
- Firefly
- Framer
- FreshBooks
- Freshdesk
- FullContact
- GetResponse
- GitHub
- GoDaddy Website Builder
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Chat
- Google Contacts
- Google Docs
- Grasshopper
- Helpmonks
- Highrise
- HubSpot CRM
- HubSpot Marketing Hub
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Join.Me
- Joomla
- Keap
- Kissmetrics
- Kommo
- Landingi
- LeadSquared
- LogMeIn Rescue
- Magentrix
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft SharePoint
- Microsoft Teams
- Microsoft To Do
- Mixpanel
- Nutshell
- Omnistar Affiliate
- OpenCart
- Ortto
- Pinnacle Cart
- Pipedrive
- Playvox
- Podio
- PrestaShop
- ProProfs Knowledge Base
- ProProfs LMS
- ProjectManager.com
- Salesforce Sales Cloud
- Segment
- Shift4Shop
- Shopify
- Shoplo
- Slack
- Squarespace
- Stripe
- SugarCRM
- Talkdesk
- TeamViewer Remote
- Todoist
- Toggl Track
- Trello
- Triggerbee
- Twilio
- Twitter/X
- Unbounce
- Volusion
- WHMCS
- Webex Connect
- Webex Suite
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Zapier
- Zen Cart
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- elevio
- iContact
- 1CRM
- 1Password
- 2way
- ActiveCampaign
- Adobe Commerce
- Asana
- Basecamp
- Benchmark Email
- BigCommerce
- Bubble
- Campaign Monitor by Marigold
- Capsule
- ChatBot
- ChatGPT
- Clearbit
- Close
- Constant Contact
- CoreCommerce
- Dialogflow
- Dropbox Business
- Drupal
- EKM
- Ecwid
- Evernote Teams
- Firefly
- Framer
- FreshBooks
- Freshdesk
- FullContact
- GetResponse
- GitHub
- GoDaddy Website Builder
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Chat
- Google Contacts
- Google Docs
- Grasshopper
- Helpmonks
- Highrise
- HubSpot CRM
- HubSpot Marketing Hub
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Join.Me
- Joomla
- Keap
- Kissmetrics
- Kommo
- Landingi
- LeadSquared
- LogMeIn Rescue
- Magentrix
- Mailchimp
- Meta for Business
- Microsoft 365
- Microsoft SharePoint
- Microsoft Teams
- Microsoft To Do
- Mixpanel
- Nutshell
- Omnistar Affiliate
- OpenCart
- Ortto
- Pinnacle Cart
- Pipedrive
- Playvox
- Podio
- PrestaShop
- ProProfs Knowledge Base
- ProProfs LMS
- ProjectManager.com
- Salesforce Sales Cloud
- Segment
- Shift4Shop
- Shopify
- Shoplo
- Slack
- Squarespace
- Stripe
- SugarCRM
- Talkdesk
- TeamViewer Remote
- Todoist
- Toggl Track
- Trello
- Triggerbee
- Twilio
- Twitter/X
- Unbounce
- Volusion
- WHMCS
- Webex Connect
- Webex Suite
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Zapier
- Zen Cart
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- elevio
- iContact
