CXone Mpower vs Social Intents
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Overview
For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.
For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Talking to your website visitors should be easy. Chat with them right from the tools you already use: Microsoft Teams, Slack, Google Chat, Zoom, and ChatGPT.
Enable a ChatGPT chatbot trained on your own content with 1 click. Escalate AI chats to humans as needed to reduce support cost.
Talking to your website visitors should be easy. Chat with them right from the tools you already use: Microsoft Teams, Slack, Google Chat, Zoom,...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Cost
Starting from
USD 71.00/month
- Free Version
- Free Trial
- Subscription
Starting from
USD 49.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.2/ 5Features
4.1/ 5Customer Service
4.0/ 5Value for Money
4.0/ 5Ease of Use
4.6/ 5Features
4.6/ 5Customer Service
4.9/ 5Value for Money
4.5/ 5Features
Total features 124
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- Budgeting/Forecasting
- CRM
- Call Center Management
- Call Disposition
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Callback Scheduling
- Campaign Management
- Campaign Specific Caller ID
- Canned Responses
- Categorisation/Grouping
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Contextual Guidance
- Conversation Intelligence
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Templates
- Dashboard
- Drag & Drop
- Email Alerts
- Email Management
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Sharing
- File Transfer
- For Call Centers
- For Sales/Marketing
- IVR Software
- Inbound Call Center
- Inbox Management
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Labor Forecasting
- Language Detection
- Lead Capture
- Lead Qualification
- Leaderboards
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- Multiple Scripts
- Natural Language Processing
- Offline Form
- On-Demand Recording
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Pre-Configured Bot
- Predictive Dialer
- Preview Dialer
- Proactive Chat
- Process/Workflow Automation
- Progressive Dialer
- Quality Management
- Query Suggestions
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Recruitment Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- SMS Messaging
- Scheduled Recording
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shift Swapping
- Single Sign On
- Skills Tracking
- Social Media Integration
- Speech-to-Text Analysis
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text to Speech
- Third-Party Integrations
- Time & Attendance
- Time Off Management
- Timesheet Management
- Transcripts/Chat History
- Transfers/Routing
- Variable Workforce
- Virtual Assistant
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Management
- Workforce Management
Total features 67
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Auto-Dialer
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- Budgeting/Forecasting
- CRM
- Call Center Management
- Call Disposition
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Callback Scheduling
- Campaign Management
- Campaign Specific Caller ID
- Canned Responses
- Categorisation/Grouping
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Contextual Guidance
- Conversation Intelligence
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Portal
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Templates
- Dashboard
- Drag & Drop
- Email Alerts
- Email Management
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Sharing
- File Transfer
- For Call Centers
- For Sales/Marketing
- IVR Software
- Inbound Call Center
- Inbox Management
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Labor Forecasting
- Language Detection
- Lead Capture
- Lead Qualification
- Leaderboards
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Data Sources
- Multiple Scripts
- Natural Language Processing
- Offline Form
- On-Demand Recording
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Pre-Configured Bot
- Predictive Dialer
- Preview Dialer
- Proactive Chat
- Process/Workflow Automation
- Progressive Dialer
- Quality Management
- Query Suggestions
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Recruitment Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- SMS Messaging
- Scheduled Recording
- Search/Filter
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shift Swapping
- Single Sign On
- Skills Tracking
- Social Media Integration
- Speech-to-Text Analysis
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text to Speech
- Third-Party Integrations
- Time & Attendance
- Time Off Management
- Timesheet Management
- Transcripts/Chat History
- Transfers/Routing
- Variable Workforce
- Virtual Assistant
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Management
- Workforce Management
Integrations
- AnswerDash
- Applango
- Atos Suite
- BigCommerce
- Bubble
- Bullhorn ATS & CRM
- CallVU
- ChatGPT
- Cyara
- Dialogflow
- Dizzion
- Dynamics 365
- Firefly
- Framer
- Fuze
- Google Chat
- Haptik
- Inbenta
- Ivinex CRM
- Lightico
- Linc
- LogMeIn Central
- LogMeIn Pro
- Microsoft 365
- Microsoft SharePoint
- Microsoft Teams
- NGNCloudComm
- Oracle Service
- ProcedureFlow
- RemoteDesk
- SAP Customer Experience
- Salesforce Platform
- ServiceNow
- Shopify
- Slack
- SmartAction Omni-bot
- SpiceCSM
- Squarespace
- Streem
- SugarCRM
- Textel
- VisualCue
- Voxjar
- Webex Connect
- Webex Suite
- Webflow
- Wix
- WordPress
- Zapier
- Zendesk Suite
- Zoom Workplace
- livepro
- AnswerDash
- Applango
- Atos Suite
- BigCommerce
- Bubble
- Bullhorn ATS & CRM
- CallVU
- ChatGPT
- Cyara
- Dialogflow
- Dizzion
- Dynamics 365
- Firefly
- Framer
- Fuze
- Google Chat
- Haptik
- Inbenta
- Ivinex CRM
- Lightico
- Linc
- LogMeIn Central
- LogMeIn Pro
- Microsoft 365
- Microsoft SharePoint
- Microsoft Teams
- NGNCloudComm
- Oracle Service
- ProcedureFlow
- RemoteDesk
- SAP Customer Experience
- Salesforce Platform
- ServiceNow
- Shopify
- Slack
- SmartAction Omni-bot
- SpiceCSM
- Squarespace
- Streem
- SugarCRM
- Textel
- VisualCue
- Voxjar
- Webex Connect
- Webex Suite
- Webflow
- Wix
- WordPress
- Zapier
- Zendesk Suite
- Zoom Workplace
- livepro
