Accelo vs Request Tracker
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Overview
Accelo transforms the way professional service businesses manage client work to improve their performance and profitability.
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Request Tracker is an open-source, web-based ticketing system used for issue tracking, helpdesk support, and project management. RT offers managed hosting plans and product support for on-premise deployments.
Request Tracker is an open-source, web-based ticketing system used for issue tracking, helpdesk support, and project management. RT offers managed...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Images
Cost
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
USD 125.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.2/ 5Features
4.4/ 5Customer Service
4.5/ 5Value for Money
4.3/ 5Ease of Use
4.5/ 5Features
4/ 5Customer Service
2.5/ 5Value for Money
5/ 5Features
Total features 216
- ACH Payment Processing
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Assignment Management
- Attendance Tracking
- Batch Processing
- Billable Items Tracking
- Billing & Invoicing
- Billing Portal
- Budget Management
- Budgeting/Forecasting
- Business Process Automation
- Buyer Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Logging
- Campaign Analytics
- Campaign Management
- Capacity Management
- Change Management
- Change Order Management
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Communication Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Contingency Billing
- Contract/License Management
- Cost-to-Completion Tracking
- Credit Card Processing
- Customer Database
- Customer Segmentation
- Customisable Branding
- Customisable Dashboard
- Customisable Invoices
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Deadline Management
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dunning Management
- Electronic Payments
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Email-to-Task Conversion
- Employee Activity Monitoring
- Estimating
- Event Triggered Actions
- Expense Claims
- Expense Tracking
- File Management
- File Sharing
- File Transfer
- Financial Analysis
- Financial Management
- Financial Reporting
- For AEC Industry
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- Forecasting
- Gantt/Timeline View
- Graphical Workflow Editor
- Help Desk Management
- Hourly Billing
- IT Asset Tracking
- Inbox Management
- Incident Management
- Interaction Tracking
- Internal Chat Integration
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Leave Tracking
- Maintenance Scheduling
- Marketing Automation
- Meeting Management
- Milestone Tracking
- Mobile Access
- Mobile App
- Monitoring
- Multi-Currency
- Multiple Projects
- Online Invoicing
- Online Payments
- Opportunity Management
- Payment Processing
- Percent-Complete Tracking
- Performance Metrics
- Personalization
- Pipeline Management
- Pipeline Reports
- Planning Tools
- Prioritization
- Process/Workflow Automation
- Progress Tracking
- Project Accounting
- Project Billing
- Project Costing
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Proposal Generation
- Prospecting Tools
- Purchase Order Management
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Tasks
- Recurring/Subscription Billing
- Reimbursement Management
- Reminders
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Management
- Resource Allocation & Planning
- Resource Management
- Resource Request
- Resource Scheduling
- Role-Based Permissions
- Rules-Based Workflow
- Sales Approval
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Tax Management
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Segmentation
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Contacts
- Single Sign On
- Social Media Integration
- Spreadsheet View
- Status Tracking
- Sub-Task Management
- Support Ticket Management
- Support Ticket Tracking
- Tagging
- Task Board View
- Task Editing
- Task Import
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Tax Calculation
- Template Management
- Territory Management
- Testing/QA Management
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Clock
- Time Tracking
- Time Tracking by Client
- Time Tracking by Project
- Time Zone Tracking
- Timer
- Timesheet Management
- To-Do List
- Traditional Methodologies
- Utilization Reporting
- Vacation/Leave Tracking
- Vendor Management
- Workflow Configuration
- Workflow Management
Total features 56
- ACH Payment Processing
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Assignment Management
- Attendance Tracking
- Batch Processing
- Billable Items Tracking
- Billing & Invoicing
- Billing Portal
- Budget Management
- Budgeting/Forecasting
- Business Process Automation
- Buyer Management
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Call Logging
- Campaign Analytics
- Campaign Management
- Capacity Management
- Change Management
- Change Order Management
- Client Management
- Client Portal
- Client Tracking
- Collaboration Tools
- Commenting/Notes
- Commission Management
- Communication Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Contingency Billing
- Contract/License Management
- Cost-to-Completion Tracking
- Credit Card Processing
- Customer Database
- Customer Segmentation
- Customisable Branding
- Customisable Dashboard
- Customisable Invoices
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Data Visualization
- Deadline Management
- Document Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dunning Management
- Electronic Payments
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Email-to-Task Conversion
- Employee Activity Monitoring
- Estimating
- Event Triggered Actions
- Expense Claims
- Expense Tracking
- File Management
- File Sharing
- File Transfer
- Financial Analysis
- Financial Management
- Financial Reporting
- For AEC Industry
- For Real Estate
- For Sales Teams/Organizations
- For Small Businesses
- Forecasting
- Gantt/Timeline View
- Graphical Workflow Editor
- Help Desk Management
- Hourly Billing
- IT Asset Tracking
- Inbox Management
- Incident Management
- Interaction Tracking
- Internal Chat Integration
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Kanban Board
- Knowledge Base Management
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Leave Tracking
- Maintenance Scheduling
- Marketing Automation
- Meeting Management
- Milestone Tracking
- Mobile Access
- Mobile App
- Monitoring
- Multi-Currency
- Multiple Projects
- Online Invoicing
- Online Payments
- Opportunity Management
- Payment Processing
- Percent-Complete Tracking
- Performance Metrics
- Personalization
- Pipeline Management
- Pipeline Reports
- Planning Tools
- Prioritization
- Process/Workflow Automation
- Progress Tracking
- Project Accounting
- Project Billing
- Project Costing
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Project Workflow
- Projections
- Proposal Generation
- Prospecting Tools
- Purchase Order Management
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Data
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Tasks
- Recurring/Subscription Billing
- Reimbursement Management
- Reminders
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Management
- Resource Allocation & Planning
- Resource Management
- Resource Request
- Resource Scheduling
- Role-Based Permissions
- Rules-Based Workflow
- Sales Approval
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Sales Tax Management
- Sales Trend Analysis
- Scheduling
- Search/Filter
- Segmentation
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shared Contacts
- Single Sign On
- Social Media Integration
- Spreadsheet View
- Status Tracking
- Sub-Task Management
- Support Ticket Management
- Support Ticket Tracking
- Tagging
- Task Board View
- Task Editing
- Task Import
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Tax Calculation
- Template Management
- Territory Management
- Testing/QA Management
- Third-Party Integrations
- Ticket Management
- Time & Expense Tracking
- Time Clock
- Time Tracking
- Time Tracking by Client
- Time Tracking by Project
- Time Zone Tracking
- Timer
- Timesheet Management
- To-Do List
- Traditional Methodologies
- Utilization Reporting
- Vacation/Leave Tracking
- Vendor Management
- Workflow Configuration
- Workflow Management
Integrations
- BrightGauge
- ConnectWise Cybersecurity Management
- Expensify
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Workspace
- Gusto
- HubSpot CRM
- Ignition
- Jira
- Kaseya VSA
- Mailchimp
- Microsoft 365
- Microsoft Outlook
- Microsoft Power BI
- NinjaOne
- PagerDuty
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Stripe
- Twitter/X
- Xero
- Zapier
- Zendesk Suite
- authorize.net
- BrightGauge
- ConnectWise Cybersecurity Management
- Expensify
- Google Analytics 360
- Google Calendar
- Google Drive
- Google Workspace
- Gusto
- HubSpot CRM
- Ignition
- Jira
- Kaseya VSA
- Mailchimp
- Microsoft 365
- Microsoft Outlook
- Microsoft Power BI
- NinjaOne
- PagerDuty
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- Salesforce Sales Cloud
- Stripe
- Twitter/X
- Xero
- Zapier
- Zendesk Suite
- authorize.net
