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Five9 vs JustCall

Five9

(470)
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JustCall

(212)
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Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including...

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile
JustCall: All-in-one biz chat (voice, text, email, WhatsApp). AI automates tasks, analyzes calls, & helps your team shine. Trusted by 6,000+ businesses globally. Features: call management, messaging, sales tools, real-time AI insights, CRM integration, global phone numbers in 70+ countries.
JustCall: All-in-one biz chat (voice, text, email, WhatsApp). AI automates tasks, analyzes calls, & helps your team shine. Trusted by 6,000+...

Deployment

  • Cloud-based
  • On-premises

Support Options

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
View profile

Starting from

USD 175.00/month

  • Free Version
  • Free Trial
  • Subscription

Starting from

USD 19.00/month

  • Free Version
  • Free Trial
  • Subscription

Overall rating

4.2 /5
(470)

Ease of Use

4.2/ 5

Features

4.1/ 5

Customer Service

4.3/ 5

Value for Money

4.0/ 5
Read all reviews

Overall rating

4.2 /5
(212)

Ease of Use

4.3/ 5

Features

4.1/ 5

Customer Service

4.3/ 5

Value for Money

4.3/ 5
Read all reviews

Total features 123

  • 2-Way Messaging
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Appointment Management
  • Archiving & Retention
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Conversation Intelligence
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Email Management
  • Employee Coaching Tools
  • Employee Directory
  • Employee Management
  • Employee Reward Programs
  • Employee Scheduling
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Call Centers
  • For Cloud Phone Systems
  • For iPad Devices
  • IVR Software
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • KPI Monitoring
  • Knowledge Management
  • Labor Forecasting
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • List Management
  • Live Chat
  • MMS
  • Manual Dialer
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Keywords
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multiple Scoring Models
  • Multiple Scripts
  • Negative Feedback Management
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • SMS Marketing
  • SMS Messaging
  • Scheduled Messaging
  • Scheduled Recording
  • Screen Recording Software
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Support Ticket Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Templates
  • Text Analysis
  • Text to Speech
  • Third-Party Integrations
  • Trend Analysis
  • Two-Way Audio & Video
  • Unified Communications
  • Video Conferencing
  • Virtual Assistant
  • Virtual Call Center
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management
  • Workforce Management

Total features 97

  • 2-Way Messaging
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Agent Interface
  • Alerts/Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • Appointment Management
  • Archiving & Retention
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Automatic Outbound Dialer
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Screening
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Conversation Intelligence
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Email Management
  • Employee Coaching Tools
  • Employee Directory
  • Employee Management
  • Employee Reward Programs
  • Employee Scheduling
  • Event Triggered Actions
  • FCC Compliance
  • FTC Compliance
  • Feedback Management
  • File Sharing
  • File Transfer
  • For Call Centers
  • For Cloud Phone Systems
  • For iPad Devices
  • IVR Software
  • Inbound Call Center
  • Integrations Management
  • Interaction Tracking
  • KPI Monitoring
  • Knowledge Management
  • Labor Forecasting
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • List Management
  • Live Chat
  • MMS
  • Manual Dialer
  • Mass Texting
  • Message Personalization
  • Mobile Access
  • Mobile Keywords
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Management
  • Multiple Scoring Models
  • Multiple Scripts
  • Negative Feedback Management
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Performance Metrics
  • Phone Key Input
  • Power Dialer
  • Predictive Analytics
  • Predictive Dialer
  • Preview Dialer
  • Process/Workflow Automation
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Chat
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • SMS Marketing
  • SMS Messaging
  • Scheduled Messaging
  • Scheduled Recording
  • Screen Recording Software
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Support Ticket Management
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Templates
  • Text Analysis
  • Text to Speech
  • Third-Party Integrations
  • Trend Analysis
  • Two-Way Audio & Video
  • Unified Communications
  • Video Conferencing
  • Virtual Assistant
  • Virtual Call Center
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management
  • Workforce Management
  • ActiveCampaign
  • Agile CRM
  • Close
  • Copper
  • Dropbox Business
  • EngageBay CRM
  • Freshdesk
  • Gong.io
  • Groove
  • Help Scout
  • Helpwise
  • HubSpot CRM
  • Intercom
  • Kommo
  • Kustomer
  • Microsoft Outlook
  • NetSuite
  • Nimble
  • OnePageCRM
  • Ontraport
  • Oracle Service
  • Outreach
  • Pipedrive
  • Re:amaze
  • SMS Reviews
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Slack
  • SugarCRM
  • Synchroteam
  • Velocify
  • Vtiger CRM
  • Zapier
  • Zendesk Sell
  • Zendesk Suite
  • Zoho CRM
  • Zoho Desk
  • Zoho Recruit
  • ActiveCampaign
  • Agile CRM
  • Close
  • Copper
  • Dropbox Business
  • EngageBay CRM
  • Freshdesk
  • Gong.io
  • Groove
  • Help Scout
  • Helpwise
  • HubSpot CRM
  • Intercom
  • Kommo
  • Kustomer
  • Microsoft Outlook
  • NetSuite
  • Nimble
  • OnePageCRM
  • Ontraport
  • Oracle Service
  • Outreach
  • Pipedrive
  • Re:amaze
  • SMS Reviews
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Slack
  • SugarCRM
  • Synchroteam
  • Velocify
  • Vtiger CRM
  • Zapier
  • Zendesk Sell
  • Zendesk Suite
  • Zoho CRM
  • Zoho Desk
  • Zoho Recruit

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