CloudBlue PSA vs Request Tracker
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Overview
CloudBlue supports the entire business lifecycle, from lead generation to contract renewal. It is designed specifically for software and services businesses, automating business functions in a single platform available on the cloud. It includes integrated time tracking systems and automated billing
CloudBlue supports the entire business lifecycle, from lead generation to contract renewal. It is designed specifically for software and services...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Request Tracker is an open-source, web-based ticketing system used for issue tracking, helpdesk support, and project management. RT offers managed hosting plans and product support for on-premise deployments.
Request Tracker is an open-source, web-based ticketing system used for issue tracking, helpdesk support, and project management. RT offers managed...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat
Images
Cost
Starting from
USD 65.00/month
- Free Version
- Free Trial
- Subscription
Starting from
USD 125.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.3/ 5Features
4.4/ 5Customer Service
4.6/ 5Value for Money
4.3/ 5Ease of Use
4.5/ 5Features
4/ 5Customer Service
2.5/ 5Value for Money
5/ 5Features
Total features 285
- "What If" Scenarios
- ACH Payment Processing
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Attendance Tracking
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Routing
- Automated Scheduling
- Automatic Billing
- Automatic Time Capture
- Autoresponders
- Availability Management
- Backup and Recovery
- Bank Reconciliation
- Batch Processing
- Billable & Non-Billable Hours
- Billable Items Tracking
- Billing & Invoicing
- Billing Portal
- Budget Management
- Budgeting/Forecasting
- Business Process Automation
- Business Process Control
- Buy Side (Suppliers)
- CRM
- Calendar Management
- Calendar/Reminder System
- Call Center Management
- Campaign Analytics
- Campaign Management
- Capacity Management
- Catalog Management
- Change Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Consolidation/Roll-Up
- Contact Database
- Contact Management
- Contingency Billing
- Contract Drafting
- Contract/License Management
- Contractor Database
- Cost Tracking
- Currency Management
- Customer Accounts
- Customer Database
- Customer History
- Customer Segmentation
- Customisable Branding
- Customisable Dashboard
- Customisable Invoices
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Extraction
- Data Import/Export
- Data Visualization
- Deadline Management
- Deferred Billing
- Discount Management
- Document Management
- Document Storage
- Drag & Drop
- Dunning Management
- Electronic Signature
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Email-to-Task Conversion
- Employee Database
- Employee Management
- Employee Scheduling
- Enterprise Asset Management
- Estimating
- Event Triggered Actions
- Expense Claims
- Expense Tracking
- File Sharing
- Financial Analysis
- Financial Management
- Financial Reporting
- Forecasting
- Forms Management
- Full Text Search
- Gantt/Timeline View
- General Ledger
- Graphical Workflow Editor
- HR Management
- Help Desk Management
- Hourly Billing
- IT Asset Management
- IT Asset Tracking
- Idea Management
- Incident Management
- Income & Balance Sheet
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Invoice History
- Invoice Management
- Invoice Processing
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Job Management
- Kanban Board
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Leave Tracking
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Marketing Automation
- Milestone Tracking
- Mobile Access
- Mobile Payments
- Mobile Receipt Upload
- Monitoring
- Multi-Channel Communication
- Multi-Company
- Multi-Currency
- Multi-Period Recurring Billing
- Multiple Billing Rates
- Multiple Projects
- Offline Time Tracking
- Online Invoicing
- Online Payments
- Online Time Clock
- Online Time Tracking Software
- Opportunity Management
- Order Management
- Overtime Calculation
- Patch Management
- Payment Processing
- Payroll Management
- Percent-Complete Tracking
- Performance Metrics
- Pipeline Management
- Planning Tools
- Portfolio Management
- Pre-built Templates
- Predictive Analytics
- Pricing Management
- Prioritization
- Problem Management
- Process Change Tracking
- Process Modeling & Designing
- Procurement Management
- Product Catalog
- Product Roadmapping
- Profit/Loss Statement
- Progress Tracking
- Project Accounting
- Project Billing
- Project Costing
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Projections
- Proposal Generation
- Prospecting Tools
- Purchase Order Management
- Purchasing & Receiving
- Queue Management
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Receipt Management
- Recurring Invoicing
- Recurring Issues
- Recurring Orders
- Recurring Tasks
- Recurring/Subscription Billing
- Referral Tracking
- Reimbursement Management
- Relationship Tracking
- Release Management
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Management
- Resource Allocation & Planning
- Resource Management
- Resource Scheduling
- Revenue Recognition
- Risk Management
- Role-Based Permissions
- Rules-Based Workflow
- Sales Forecasting
- Sales Pipeline Management
- Schedule Distribution
- Scheduling
- Scorecards
- Search/Filter
- Segmentation
- Self Service Portal
- Sell Side (Customers)
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Shared Contacts
- Shift Swapping
- Social Media Integration
- Source Tracking
- Specialty Contracts
- Spreadsheet View
- Status Tracking
- Strategic Planning
- Sub-Task Management
- Subcontractor Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Task Board View
- Task Editing
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Tax Calculation
- Tax Management
- Team Assignments
- Team Collaboration
- Templates
- Territory Management
- Testing/QA Management
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time & Expense Tracking
- Time Off Requests
- Time Tracking
- Time Tracking by Client
- Time Tracking by Project
- Timer
- Timesheet Management
- To-Do List
- Traditional Methodologies
- Utilization Reporting
- Vacation/Leave Tracking
- Vendor Management
- Version Control
- Workflow Configuration
- Workflow Management
Total features 56
- "What If" Scenarios
- ACH Payment Processing
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Agile Methodologies
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Attendance Tracking
- Audit Management
- Audit Trail
- Automated Quoting
- Automated Routing
- Automated Scheduling
- Automatic Billing
- Automatic Time Capture
- Autoresponders
- Availability Management
- Backup and Recovery
- Bank Reconciliation
- Batch Processing
- Billable & Non-Billable Hours
- Billable Items Tracking
- Billing & Invoicing
- Billing Portal
- Budget Management
- Budgeting/Forecasting
- Business Process Automation
- Business Process Control
- Buy Side (Suppliers)
- CRM
- Calendar Management
- Calendar/Reminder System
- Call Center Management
- Campaign Analytics
- Campaign Management
- Capacity Management
- Catalog Management
- Change Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Completion Tracking
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Consolidation/Roll-Up
- Contact Database
- Contact Management
- Contingency Billing
- Contract Drafting
- Contract/License Management
- Contractor Database
- Cost Tracking
- Currency Management
- Customer Accounts
- Customer Database
- Customer History
- Customer Segmentation
- Customisable Branding
- Customisable Dashboard
- Customisable Invoices
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Extraction
- Data Import/Export
- Data Visualization
- Deadline Management
- Deferred Billing
- Discount Management
- Document Management
- Document Storage
- Drag & Drop
- Dunning Management
- Electronic Signature
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Email-to-Task Conversion
- Employee Database
- Employee Management
- Employee Scheduling
- Enterprise Asset Management
- Estimating
- Event Triggered Actions
- Expense Claims
- Expense Tracking
- File Sharing
- Financial Analysis
- Financial Management
- Financial Reporting
- Forecasting
- Forms Management
- Full Text Search
- Gantt/Timeline View
- General Ledger
- Graphical Workflow Editor
- HR Management
- Help Desk Management
- Hourly Billing
- IT Asset Management
- IT Asset Tracking
- Idea Management
- Incident Management
- Income & Balance Sheet
- Interaction Tracking
- Internal Chat Integration
- Inventory Management
- Invoice History
- Invoice Management
- Invoice Processing
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Job Management
- Kanban Board
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- Lead Capture
- Lead Distribution
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Leave Tracking
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Marketing Automation
- Milestone Tracking
- Mobile Access
- Mobile Payments
- Mobile Receipt Upload
- Monitoring
- Multi-Channel Communication
- Multi-Company
- Multi-Currency
- Multi-Period Recurring Billing
- Multiple Billing Rates
- Multiple Projects
- Offline Time Tracking
- Online Invoicing
- Online Payments
- Online Time Clock
- Online Time Tracking Software
- Opportunity Management
- Order Management
- Overtime Calculation
- Patch Management
- Payment Processing
- Payroll Management
- Percent-Complete Tracking
- Performance Metrics
- Pipeline Management
- Planning Tools
- Portfolio Management
- Pre-built Templates
- Predictive Analytics
- Pricing Management
- Prioritization
- Problem Management
- Process Change Tracking
- Process Modeling & Designing
- Procurement Management
- Product Catalog
- Product Roadmapping
- Profit/Loss Statement
- Progress Tracking
- Project Accounting
- Project Billing
- Project Costing
- Project Management
- Project Planning
- Project Planning/Scheduling
- Project Templates
- Project Time Tracking
- Project Tracking
- Projections
- Proposal Generation
- Prospecting Tools
- Purchase Order Management
- Purchasing & Receiving
- Queue Management
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Receipt Management
- Recurring Invoicing
- Recurring Issues
- Recurring Orders
- Recurring Tasks
- Recurring/Subscription Billing
- Referral Tracking
- Reimbursement Management
- Relationship Tracking
- Release Management
- Reminders
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Reporting/Project Tracking
- Requirements Management
- Resource Allocation & Planning
- Resource Management
- Resource Scheduling
- Revenue Recognition
- Risk Management
- Role-Based Permissions
- Rules-Based Workflow
- Sales Forecasting
- Sales Pipeline Management
- Schedule Distribution
- Scheduling
- Scorecards
- Search/Filter
- Segmentation
- Self Service Portal
- Sell Side (Customers)
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Shared Contacts
- Shift Swapping
- Social Media Integration
- Source Tracking
- Specialty Contracts
- Spreadsheet View
- Status Tracking
- Strategic Planning
- Sub-Task Management
- Subcontractor Management
- Support Ticket Management
- Support Ticket Tracking
- Supports Scrum
- Surveys & Feedback
- Task Board View
- Task Editing
- Task Management
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Task Tagging
- Tax Calculation
- Tax Management
- Team Assignments
- Team Collaboration
- Templates
- Territory Management
- Testing/QA Management
- Third-Party Integrations
- Ticket Management
- Time & Attendance
- Time & Expense Tracking
- Time Off Requests
- Time Tracking
- Time Tracking by Client
- Time Tracking by Project
- Timer
- Timesheet Management
- To-Do List
- Traditional Methodologies
- Utilization Reporting
- Vacation/Leave Tracking
- Vendor Management
- Version Control
- Workflow Configuration
- Workflow Management
Integrations
- AdRoll
- Google Calendar
- Google Workspace
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Jira
- LinkedIn for Business
- Mailchimp
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Microsoft SharePoint
- N-sight
- NinjaOne
- PagerDuty
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- SYSPRO
- Sage Accounting
- Slack
- Unbounce
- Xero
- Zapier
- Zoom Workplace
- AdRoll
- Google Calendar
- Google Workspace
- HubSpot CRM
- HubSpot Marketing Hub
- HubSpot Sales Hub
- Jira
- LinkedIn for Business
- Mailchimp
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Power BI
- Microsoft SharePoint
- N-sight
- NinjaOne
- PagerDuty
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- SYSPRO
- Sage Accounting
- Slack
- Unbounce
- Xero
- Zapier
- Zoom Workplace
