LiveOps vs Talkdesk
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Overview
A web-based platform that enables communication via Voice, email, chat, SMS, Facebook and Twitter with the help of an integrated customer interaction database. It has features such as scalable contact center solution using a pay-as-you-go model customize reports, design IVRs and more.
A web-based platform that enables communication via Voice, email, chat, SMS, Facebook and Twitter with the help of an integrated customer interaction...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Cost
Starting from
USD 95.00
- Free Version
- Free Trial
- Subscription
Starting from
USD 85.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
3.8/ 5Features
3.6/ 5Customer Service
4/ 5Value for Money
3.5/ 5Ease of Use
4.7/ 5Features
4.4/ 5Customer Service
4.6/ 5Value for Money
4.5/ 5Features
Total features 14
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Routing
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Surveys
- Customizable Reports
- Data Import/Export
- Employee Coaching Tools
- Employee Scheduling
- Event Triggered Actions
- For Call Centers
- IVR Software
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Knowledge Base Management
- Labor Forecasting
- Lead Management
- Leaderboards
- List Management
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Multiple Scripts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Predictive Dialer
- Process/Workflow Automation
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Scheduled Recording
- Sentiment Analysis
- Support Ticket Management
- Text to Speech
- Third-Party Integrations
- Unified Communications
- Video Conferencing
- Virtual Assistant
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workforce Management
Total features 97
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Call Center Management
- Call Conferencing
- Call List Management
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Routing
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Surveys
- Customizable Reports
- Data Import/Export
- Employee Coaching Tools
- Employee Scheduling
- Event Triggered Actions
- For Call Centers
- IVR Software
- Inbound Call Center
- Integrations Management
- Interaction Tracking
- Knowledge Base Management
- Labor Forecasting
- Lead Management
- Leaderboards
- List Management
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Multiple Scripts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Predictive Dialer
- Process/Workflow Automation
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Reporting & Statistics
- Reporting/Analytics
- SIP Trunking
- SMS Messaging
- Scheduled Recording
- Sentiment Analysis
- Support Ticket Management
- Text to Speech
- Third-Party Integrations
- Unified Communications
- Video Conferencing
- Virtual Assistant
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Workforce Management
Integrations
- Acquire
- Airkit
- Avochato
- BigCommerce
- Brand Embassy
- Contactually
- CrankWheel
- Dasceq
- Freshdesk
- Google Contacts
- Groove
- Help Scout
- Highrise
- Hoopla
- Intercom
- Keap
- Knowmax
- Kustomer
- LiveChat
- Nimble
- Observe.AI
- Olark
- OnePageCRM
- Pipedrive
- Playvox
- ProcedureFlow
- Replicant
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Scorebuddy
- Shopify
- Slack
- Slybroadcast
- SmartAction Omni-bot
- Snapsolv
- SugarCRM
- Tap My Back
- Teneo
- Tethr
- Textline
- UserVoice
- Userlike
- Zappix Digital Patient Engagement
- Zendesk Suite
- Zingtree
- Zoho CRM
- eyeson
- Acquire
- Airkit
- Avochato
- BigCommerce
- Brand Embassy
- Contactually
- CrankWheel
- Dasceq
- Freshdesk
- Google Contacts
- Groove
- Help Scout
- Highrise
- Hoopla
- Intercom
- Keap
- Knowmax
- Kustomer
- LiveChat
- Nimble
- Observe.AI
- Olark
- OnePageCRM
- Pipedrive
- Playvox
- ProcedureFlow
- Replicant
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Scorebuddy
- Shopify
- Slack
- Slybroadcast
- SmartAction Omni-bot
- Snapsolv
- SugarCRM
- Tap My Back
- Teneo
- Tethr
- Textline
- UserVoice
- Userlike
- Zappix Digital Patient Engagement
- Zendesk Suite
- Zingtree
- Zoho CRM
- eyeson
