LiveOps
About LiveOps
LiveOps gives you cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel – voice, email, web chat, social (including Twitter and Facebook) and SMS – along with a customer interaction database that gives you a 360-degree view of the customer front and center. And all of it delivered to the highest cloud security standards.
Built on this platform and integrated in the same easy-to-use multichannel agent desktop is a comprehensive suite of LiveOps Applications developed to optimize your contact center performance and enhance your customer experience.
Key benefits of LiveOps
LiveOps Professional Services
Dedicated resources experienced in a variety of disciplines, ready to work closely with your team to deliver outstanding business results – on time and on budget. While LiveOps offers optional full service support, our preferred methodology involves fully training your team on our self-service tools to minimize your operational costs and maximize your operational agility.
LiveOps Customer Support
Enterprise-class support that ensures superior business results on an uninterrupted basis, even enabling you to manage customer tickets directly and obtain platform status information on demand.
LiveOps Talent: Agent Services
A complete contact center outsourcing solution that lets you tap into the best at-homeagents in your industry through cloud technology, resulting in higher customer satisfaction and improved sales results -- all at a pay-per-use model so you can scale as needed.
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Reviews
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- Industry: Fund-Raising
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Great software
Reviewed on 24/08/2021
Great software for calls centers to get mass amounts of inbound calls on a daily basis.
Great software for calls centers to get mass amounts of inbound calls on a daily basis.
Pros
It keeps the flow of calls everyone is getting in a smooth b2b order
Cons
I really don't have any complaints. sometimes the calls drop but I think that is actually the customers cell phones not the software.
- Industry: Insurance
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
LiveOps for Independent workers
Reviewed on 16/12/2024
Overall the experience exceeded my expectations. I was well prepared to complete all work tasks....
Overall the experience exceeded my expectations. I was well prepared to complete all work tasks. Setting up your own schedules, clocking in and submitting invoices was explained really well. I have had no issues with LiveOps.
Pros
I like everything about LiveOps. You are in complete control of your work schedule. The platform offers a variety of companies to work for, that will align with you skills and work preferences. You choose the company or companies you want, you create the schedule and submit invoices to get paid. You are trained in every aspect of using LiveOps from the companies expectations to submitting invoices to get paid.
Cons
There is nothing I disliked about LiveOps. It's a great company.
- Industry: Financial Services
- Company size: 201–500 Employees
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
One of the worst platforms for sales prospecting
Reviewed on 03/11/2016
LiveOps was one of the worst platforms for sales teams. It may be that it is designed more for...
LiveOps was one of the worst platforms for sales teams. It may be that it is designed more for customer support or if you're selling a commodity like newspaper subscriptions. There are definitely better solutions.
Pros
not much
Cons
limited capabilities and sub-par integration with salesforce
- Industry: Automotive
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
LiveOps Is a Great LiveChat Solution
Reviewed on 12/05/2024
Pros
The capabilities of this livechat tool are brilliant.
LiveOps has been so powerful and incredible to use.
Cons
LiveOps has effcetive features.
No flaws when using LiveOps.
- Industry: Machinery
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Staff cordiale e disponibile ma sistema poco intuitivo
Reviewed on 06/12/2021
Pros
Di base non vi sono funzionalità specifiche che mi abbiano entusiasmato particolarmente
Cons
Premesso che non ho fatto parte del team che ha scelto ed implementato il prodotto in azienda, l'ho utilizzato quotidianamente e realizzato personalmente un IVR.
Mi è parso piuttosto macchinoso nella creazione di un IVR e poco pratico/flessibile per le esigenze specifiche della nostra azienda.
Lo vedo molto indicato per veri e propri call centre dislocati in varie aree del mondo più che per aziende costruttrici di media grandezza. Non mi è parso molto personalizzabile.
LiveOps FAQs
Below are some frequently asked questions for LiveOps.Q. What type of pricing plans does LiveOps offer?
LiveOps offers the following pricing plans:
- Starting from: USD 95.00
- Free Trial: Not Available
Q. Who are the typical users of LiveOps?
LiveOps has the following typical customers:
201–500, 501–1,000, 1,001–5,000
Q. What languages does LiveOps support?
LiveOps supports the following languages:
English
Q. Does LiveOps support mobile devices?
LiveOps supports the following devices:
Q. What other apps does LiveOps integrate with?
LiveOps integrates with the following applications:
Salesforce Sales Cloud, SugarCRM, Zendesk Suite, Zoho CRM
Q. What level of support does LiveOps offer?
LiveOps offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support
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