LiveOps vs GoTo Connect
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Overview
A web-based platform that enables communication via Voice, email, chat, SMS, Facebook and Twitter with the help of an integrated customer interaction database. It has features such as scalable contact center solution using a pay-as-you-go model customize reports, design IVRs and more.
A web-based platform that enables communication via Voice, email, chat, SMS, Facebook and Twitter with the help of an integrated customer interaction...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one simple, reliable and flexible solution. Users can meet, talk, chat, text and collaborate seamlessly via web browser, desktop application, or desk phone.
GoToConnect combines the power and reliability of Jive's cloud VoIP phone systems with GoToMeeting's web, audio and video conferencing into one...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Cost
Starting from
USD 95.00
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
3.8/ 5Features
3.6/ 5Customer Service
4/ 5Value for Money
3.5/ 5Ease of Use
4.4/ 5Features
4.5/ 5Customer Service
4.5/ 5Value for Money
4.4/ 5Features
Total features 14
- API
- Access Controls/Permissions
- Active Directory Integration
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Calls
- Audio/Video Conferencing
- Audio/Video Recording
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Calendar Management
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking Metrics
- Caller ID
- Caller Profiles
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Management
- Custom Greetings/Messages
- Electronic Signature
- Employee Activity Monitoring
- Event Scheduling
- Event Triggered Actions
- Fax Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- IVR Software
- Inbound Call Center
- International Calling
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Multiple Scripts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Phone Key Input
- Predictive Dialer
- Presentation Streaming
- Progressive Dialer
- Purchasing & Receiving
- Queue Management
- Real-Time Chat
- Real-Time Reporting
- Recording
- Remote Access/Control
- Remote Support Software
- Reporting/Analytics
- Ring Groups
- SIP Trunking
- Scheduled Recording
- Screen Sharing
- Softphone Software
- Survey/Poll Management
- Task Management
- Text to Speech
- Third-Party Integrations
- Time Zone Tracking
- Two Way Audio & Video
- Unified Communications
- Video Chat
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
Total features 95
- API
- Access Controls/Permissions
- Active Directory Integration
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Audio Calls
- Audio/Video Conferencing
- Audio/Video Recording
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Blended Call Center
- CRM
- Calendar Management
- Call Center Integration
- Call Center Management
- Call Conferencing
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking Metrics
- Caller ID
- Caller Profiles
- Campaign Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Conferencing
- Contact Management
- Custom Greetings/Messages
- Electronic Signature
- Employee Activity Monitoring
- Event Scheduling
- Event Triggered Actions
- Fax Management
- File Sharing
- File Transfer
- For Cloud Phone Systems
- IVR Software
- Inbound Call Center
- International Calling
- Live Chat
- Manual Dialer
- Meeting Management
- Mobile Access
- Multi-Channel Communication
- Multi-User Collaboration
- Multiple Scripts
- On-Demand Recording
- Online Voice Transmission
- Outbound Call Center
- PBX
- Phone Key Input
- Predictive Dialer
- Presentation Streaming
- Progressive Dialer
- Purchasing & Receiving
- Queue Management
- Real-Time Chat
- Real-Time Reporting
- Recording
- Remote Access/Control
- Remote Support Software
- Reporting/Analytics
- Ring Groups
- SIP Trunking
- Scheduled Recording
- Screen Sharing
- Softphone Software
- Survey/Poll Management
- Task Management
- Text to Speech
- Third-Party Integrations
- Time Zone Tracking
- Two Way Audio & Video
- Unified Communications
- Video Chat
- Video Conferencing
- Virtual Call Center
- Virtual Extensions
- Virtual Voicemail
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
Integrations
- Google Workspace
- Microsoft Azure
- Microsoft Teams
- Salesforce Sales Cloud
- Slack
- SugarCRM
- Zendesk Suite
- Zoho CRM
- Google Workspace
- Microsoft Azure
- Microsoft Teams
- Salesforce Sales Cloud
- Slack
- SugarCRM
- Zendesk Suite
- Zoho CRM
