LiveOps vs CXone Mpower
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Overview
A web-based platform that enables communication via Voice, email, chat, SMS, Facebook and Twitter with the help of an integrated customer interaction database. It has features such as scalable contact center solution using a pay-as-you-go model customize reports, design IVRs and more.
A web-based platform that enables communication via Voice, email, chat, SMS, Facebook and Twitter with the help of an integrated customer interaction...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.
For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Cost
Starting from
USD 95.00
- Free Version
- Free Trial
- Subscription
Starting from
USD 71.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
3.8/ 5Features
3.6/ 5Customer Service
4/ 5Value for Money
3.5/ 5Ease of Use
4.2/ 5Features
4.1/ 5Customer Service
4.0/ 5Value for Money
4.0/ 5Features
Total features 14
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- Budgeting/Forecasting
- CRM
- Call Center Management
- Call Disposition
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Callback Scheduling
- Campaign Management
- Campaign Specific Caller ID
- Categorisation/Grouping
- Chat/Messaging
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Service Analytics
- Customer Surveys
- Customisable Branding
- Customisable Forms
- Customizable Templates
- Drag & Drop
- Email Alerts
- Email Management
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- For Call Centers
- IVR Software
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Labor Forecasting
- Leaderboards
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- On-Demand Recording
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Process/Workflow Automation
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recruitment Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- SMS Messaging
- Scheduled Recording
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shift Swapping
- Skills Tracking
- Social Media Integration
- Speech-to-Text Analysis
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text to Speech
- Third-Party Integrations
- Time & Attendance
- Time Off Management
- Timesheet Management
- Variable Workforce
- Virtual Assistant
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Management
- Workforce Management
Total features 124
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Archiving & Retention
- Auto-Dialer
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Blended Call Center
- Budgeting/Forecasting
- CRM
- Call Center Management
- Call Disposition
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transfer
- Callback Scheduling
- Campaign Management
- Campaign Specific Caller ID
- Categorisation/Grouping
- Chat/Messaging
- Communication Management
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customer History
- Customer Journey Mapping
- Customer Service Analytics
- Customer Surveys
- Customisable Branding
- Customisable Forms
- Customizable Templates
- Drag & Drop
- Email Alerts
- Email Management
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Scheduling
- Event Triggered Actions
- FCC Compliance
- FTC Compliance
- Feedback Management
- File Transfer
- For Call Centers
- IVR Software
- Inbound Call Center
- Inbox Management
- Interaction Tracking
- Knowledge Base Management
- Labor Forecasting
- Leaderboards
- List Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- On-Demand Recording
- Outbound Call Center
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Predictive Dialer
- Preview Dialer
- Process/Workflow Automation
- Progressive Dialer
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Real-Time Updates
- Recording
- Recruitment Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- SMS Messaging
- Scheduled Recording
- Self Service Portal
- Service Level Agreement (SLA) Management
- Shift Swapping
- Skills Tracking
- Social Media Integration
- Speech-to-Text Analysis
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Template Management
- Text to Speech
- Third-Party Integrations
- Time & Attendance
- Time Off Management
- Timesheet Management
- Variable Workforce
- Virtual Assistant
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Workflow Management
- Workforce Management
Integrations
- AnswerDash
- Applango
- Atos Suite
- Bullhorn ATS & CRM
- CallVU
- Cyara
- Dizzion
- Dynamics 365
- Firefly
- Fuze
- Haptik
- Inbenta
- Ivinex CRM
- Lightico
- Linc
- LogMeIn Central
- LogMeIn Pro
- Microsoft Teams
- NGNCloudComm
- Oracle Service
- ProcedureFlow
- RemoteDesk
- SAP Customer Experience
- Salesforce Platform
- Salesforce Sales Cloud
- ServiceNow
- SmartAction Omni-bot
- SpiceCSM
- Streem
- SugarCRM
- Textel
- VisualCue
- Voxjar
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- livepro
- AnswerDash
- Applango
- Atos Suite
- Bullhorn ATS & CRM
- CallVU
- Cyara
- Dizzion
- Dynamics 365
- Firefly
- Fuze
- Haptik
- Inbenta
- Ivinex CRM
- Lightico
- Linc
- LogMeIn Central
- LogMeIn Pro
- Microsoft Teams
- NGNCloudComm
- Oracle Service
- ProcedureFlow
- RemoteDesk
- SAP Customer Experience
- Salesforce Platform
- Salesforce Sales Cloud
- ServiceNow
- SmartAction Omni-bot
- SpiceCSM
- Streem
- SugarCRM
- Textel
- VisualCue
- Voxjar
- Zendesk Suite
- Zoho CRM
- Zoom Workplace
- livepro
