Zendesk Suite vs JustCall
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Overview
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync....
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
JustCall: All-in-one biz chat (voice, text, email, WhatsApp). AI automates tasks, analyzes calls, & helps your team shine. Trusted by 6,000+ businesses globally. Features: call management, messaging, sales tools, real-time AI insights, CRM integration, global phone numbers in 70+ countries.
JustCall: All-in-one biz chat (voice, text, email, WhatsApp). AI automates tasks, analyzes calls, & helps your team shine. Trusted by 6,000+...
Deployment
- Cloud-based
- On-premises
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Cost
Starting from
USD 55.00/month
- Free Version
- Free Trial
- Subscription
Starting from
USD 19.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.3/ 5Features
4.4/ 5Customer Service
4.3/ 5Value for Money
4.2/ 5Ease of Use
4.3/ 5Features
4.1/ 5Customer Service
4.3/ 5Value for Money
4.3/ 5Features
Total features 180
- 2-Way Messaging
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Audit Trail
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Availability Management
- Batch Communications
- Blended Call Center
- CMDB
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contract/License Management
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Systems
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Email Tracking
- Employee Directory
- Event Triggered Actions
- FTC Compliance
- Feedback Management
- File Sharing
- Filtering
- For Cloud Phone Systems
- For Insurance Industry
- For Startups
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Group Management
- Health Score
- Help Desk Management
- IVR Software
- Inbound Call Center
- Incident Management
- Integrations Management
- Interaction Tracking
- Interactive Content
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- List Management
- Live Chat
- MMS
- Macros/Templated Responses
- Manual Dialer
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Keywords
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Process/Workflow Automation
- Procurement Management
- Progressive Dialer
- Project Management
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SIP Trunking
- SMS Marketing
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduled Messaging
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Two-Way Audio & Video
- Unified Communications
- Usage Tracking/Analytics
- Video Conferencing
- Video Support
- Virtual Assistant
- Virtual Call Center
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Web-based Deployment
- Widgets
- Win/Loss Analysis
- Workflow Management
Total features 97
- 2-Way Messaging
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Audit Trail
- Auto-Dialer
- Automated Attendant
- Automated Routing
- Automatic Call Distribution
- Automatic Outbound Dialer
- Autoresponders
- Availability Management
- Batch Communications
- Blended Call Center
- CMDB
- CRM
- Call Center Management
- Call Conferencing
- Call Disposition
- Call Logging
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Screening
- Call Scripting
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Caller ID
- Campaign Management
- Campaign Specific Caller ID
- Canned Responses
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Churn Management
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Complaint Monitoring
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Creation
- Content Management
- Contract/License Management
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Systems
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Management
- Email Templates
- Email Tracking
- Employee Directory
- Event Triggered Actions
- FTC Compliance
- Feedback Management
- File Sharing
- Filtering
- For Cloud Phone Systems
- For Insurance Industry
- For Startups
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Group Management
- Health Score
- Help Desk Management
- IVR Software
- Inbound Call Center
- Incident Management
- Integrations Management
- Interaction Tracking
- Interactive Content
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- List Management
- Live Chat
- MMS
- Macros/Templated Responses
- Manual Dialer
- Mass Texting
- Message Personalization
- Mobile Access
- Mobile Keywords
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Negative Feedback Management
- Offline Form
- On-Demand Communications
- On-Demand Recording
- Onboarding
- Online Forums
- Online Voice Transmission
- Outbound Call Center
- PBX
- Performance Management
- Performance Metrics
- Personalization
- Phone Key Input
- Power Dialer
- Predictive Analytics
- Predictive Dialer
- Prioritization
- Proactive Chat
- Problem Management
- Process/Workflow Automation
- Procurement Management
- Progressive Dialer
- Project Management
- Quality Assurance
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SIP Trunking
- SMS Marketing
- SMS Messaging
- SSL Security
- Sales Pipeline Management
- Scheduled Messaging
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Support Ticket Management
- Support Ticket Tracking
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Templates
- Text Analysis
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Two-Way Audio & Video
- Unified Communications
- Usage Tracking/Analytics
- Video Conferencing
- Video Support
- Virtual Assistant
- Virtual Call Center
- VoIP
- VoIP Connection
- Voice Customization
- Voice Mail
- Voicemail Transcription
- Web-based Deployment
- Widgets
- Win/Loss Analysis
- Workflow Management
Integrations
- 123FormBuilder
- 3CLogic
- AWeber
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Agile Central
- Aha!
- Aircall
- Akita
- Algolia
- Ameyo
- Asset Panda
- Autotask PSA
- Azuqua
- Beanstalk
- Bedrock Data
- Benchmark Email
- BigCommerce
- Bird
- Bitium
- Bloomfire
- Box
- Breeze
- Brushfire
- Built.io Flow
- Calendly
- Callmaker
- Capsule
- ChargeDesk
- ChargeOver
- Chargebee
- ChartMogul
- CheckMarket
- Cirrus Insight
- ClicData
- ClickDesk
- ClickHelp
- Close
- CloudAgent
- ConnectWise ScreenConnect
- Copper
- Crisp
- Customer Thermometer
- Cyclr
- Cyfe
- DataHero
- Databox
- Device42
- Dialpad
- Dropbox Business
- Drupal
- EZ Texting
- EZOfficeInventory
- Easy Insight
- Elastic Enterprise Search
- Emma by Marigold
- EngageBay CRM
- Five9
- Flowlu
- Formstack Forms
- FreshBooks
- Freshdesk
- FullContact
- Gainsight CS
- Geckoboard
- Genesys Cloud CX
- Get Satisfaction
- GetResponse
- Gong.io
- Google Analytics 360
- Groove
- HappyFox Chat
- Harvest
- Help Scout
- Helpjuice
- Helpshift
- Helpwise
- Hexnode UEM
- Higher Logic Thrive
- Higher Logic Vanilla
- Highrise
- Hippo Video
- Hootsuite
- HubSpot CRM
- Hubstaff
- Humanity
- Igloo
- Inbenta
- Instabug
- Intercom
- Jira
- Jitterbit
- Joomla
- Keap
- Kixie PowerCall
- Klaviyo
- Kommo
- Kudos
- Kustomer
- Lessonly
- Litmos
- LiveChat
- LiveOps
- LogMeIn Rescue
- LoginRadius
- Mailchimp
- ManageEngine ADManager Plus
- ManageEngine Endpoint Central
- MeisterTask
- Membrain
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Viva Engage
- Mixpanel
- Moxo
- MyFeelBack
- NICE CXone
- Nextiva
- Nicereply
- Nimble
- Nutshell
- Okta
- Olark
- OneLogin
- OnePageCRM
- Ontraport
- Operations Hub
- OpsGenie
- OroCRM
- Ottspotta
- OutSystems
- Outreach
- PagerDuty
- PandaDoc
- Pendo
- Pipedrive
- Pivotal Tracker
- Planview PPM Pro
- Playvox
- Plecto
- Podio
- PrestaShop
- ProProfs Knowledge Base
- Productboard
- Projector by BigTime
- QuickBooks Online Advanced
- Quip
- Quiq
- Re:amaze
- Redmine
- SAP Business One
- SMS Reviews
- Sailthru by Marigold
- SalesSeek
- Salesforce Sales Cloud
- ScreenSteps
- Segment
- Serviceware Knowledge
- Setmore
- Sharpen
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Slemma
- Smartling
- Smartlook
- Smartsheet
- SolarWinds Service Desk
- Solve CRM
- Spinify
- SpiraTeam
- Sprinklr
- Sprout Social
- SugarCRM
- SupportSync
- SurveyLab
- Synchroteam
- TMetric
- Talkdesk
- TeamViewer Remote
- Teamgate
- Teamwork.com
- Time Doctor
- TimeCamp
- TimeLog
- Totango
- Transifex
- Tray.io
- Trello
- Truly
- Trustpilot
- Twilio
- UserVoice
- Userlike
- Usersnap
- ValueOps
- Velaro
- VeriShow
- Vidyard
- Vivocha
- Vtiger CRM
- WHMCS
- Wistia
- WooCommerce
- Woopra
- WordPress
- Workato
- WorkflowMax
- XCALLY
- Yext
- Yodiz
- Yonyx
- Yotpo
- Zapier
- Zen Cart
- Zendesk Sell
- Zendesk Suite
- Zight (formerly CloudApp)
- Zingtree
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho CRM
- Zoho Desk
- Zoho Inventory
- Zoho Invoice
- Zoho Recruit
- Zoom Workplace
- elevio
- eyeson
- iorad
- kintone
- miniOrange
- xMatters
- 123FormBuilder
- 3CLogic
- AWeber
- ActiveCampaign
- Adobe Commerce
- Agile CRM
- Agile Central
- Aha!
- Aircall
- Akita
- Algolia
- Ameyo
- Asset Panda
- Autotask PSA
- Azuqua
- Beanstalk
- Bedrock Data
- Benchmark Email
- BigCommerce
- Bird
- Bitium
- Bloomfire
- Box
- Breeze
- Brushfire
- Built.io Flow
- Calendly
- Callmaker
- Capsule
- ChargeDesk
- ChargeOver
- Chargebee
- ChartMogul
- CheckMarket
- Cirrus Insight
- ClicData
- ClickDesk
- ClickHelp
- Close
- CloudAgent
- ConnectWise ScreenConnect
- Copper
- Crisp
- Customer Thermometer
- Cyclr
- Cyfe
- DataHero
- Databox
- Device42
- Dialpad
- Dropbox Business
- Drupal
- EZ Texting
- EZOfficeInventory
- Easy Insight
- Elastic Enterprise Search
- Emma by Marigold
- EngageBay CRM
- Five9
- Flowlu
- Formstack Forms
- FreshBooks
- Freshdesk
- FullContact
- Gainsight CS
- Geckoboard
- Genesys Cloud CX
- Get Satisfaction
- GetResponse
- Gong.io
- Google Analytics 360
- Groove
- HappyFox Chat
- Harvest
- Help Scout
- Helpjuice
- Helpshift
- Helpwise
- Hexnode UEM
- Higher Logic Thrive
- Higher Logic Vanilla
- Highrise
- Hippo Video
- Hootsuite
- HubSpot CRM
- Hubstaff
- Humanity
- Igloo
- Inbenta
- Instabug
- Intercom
- Jira
- Jitterbit
- Joomla
- Keap
- Kixie PowerCall
- Klaviyo
- Kommo
- Kudos
- Kustomer
- Lessonly
- Litmos
- LiveChat
- LiveOps
- LogMeIn Rescue
- LoginRadius
- Mailchimp
- ManageEngine ADManager Plus
- ManageEngine Endpoint Central
- MeisterTask
- Membrain
- Meta for Business
- Microsoft Excel
- Microsoft Outlook
- Microsoft Viva Engage
- Mixpanel
- Moxo
- MyFeelBack
- NICE CXone
- Nextiva
- Nicereply
- Nimble
- Nutshell
- Okta
- Olark
- OneLogin
- OnePageCRM
- Ontraport
- Operations Hub
- OpsGenie
- OroCRM
- Ottspotta
- OutSystems
- Outreach
- PagerDuty
- PandaDoc
- Pendo
- Pipedrive
- Pivotal Tracker
- Planview PPM Pro
- Playvox
- Plecto
- Podio
- PrestaShop
- ProProfs Knowledge Base
- Productboard
- Projector by BigTime
- QuickBooks Online Advanced
- Quip
- Quiq
- Re:amaze
- Redmine
- SAP Business One
- SMS Reviews
- Sailthru by Marigold
- SalesSeek
- Salesforce Sales Cloud
- ScreenSteps
- Segment
- Serviceware Knowledge
- Setmore
- Sharpen
- Shopify
- Skilljar Customer Education
- Skyvia
- Slack
- Slemma
- Smartling
- Smartlook
- Smartsheet
- SolarWinds Service Desk
- Solve CRM
- Spinify
- SpiraTeam
- Sprinklr
- Sprout Social
- SugarCRM
- SupportSync
- SurveyLab
- Synchroteam
- TMetric
- Talkdesk
- TeamViewer Remote
- Teamgate
- Teamwork.com
- Time Doctor
- TimeCamp
- TimeLog
- Totango
- Transifex
- Tray.io
- Trello
- Truly
- Trustpilot
- Twilio
- UserVoice
- Userlike
- Usersnap
- ValueOps
- Velaro
- VeriShow
- Vidyard
- Vivocha
- Vtiger CRM
- WHMCS
- Wistia
- WooCommerce
- Woopra
- WordPress
- Workato
- WorkflowMax
- XCALLY
- Yext
- Yodiz
- Yonyx
- Yotpo
- Zapier
- Zen Cart
- Zendesk Sell
- Zendesk Suite
- Zight (formerly CloudApp)
- Zingtree
- Zoho Analytics
- Zoho Assist
- Zoho Billing
- Zoho Books
- Zoho CRM
- Zoho Desk
- Zoho Inventory
- Zoho Invoice
- Zoho Recruit
- Zoom Workplace
- elevio
- eyeson
- iorad
- kintone
- miniOrange
- xMatters
