SellerActive Reviews

Ease of use.
excellent pricing structure.
no limitation on user accounts

multi-currency support for international amazon markets would be great.

This software did what we were expecting from it. We wanted it to control overselling on platforms, to sync pricing and inventory across ebay, amazon, walmart and our own website.

There is a learning curve in setting up any new software and seller active is no different, but once you learn how to use it will make your life a lot easier.

The customer service has been great! Quick to reply, kind, and knowledgeable. Nohea was terrific to work with during onboarding, and has stayed as a reliable point of contact since!

A little more customization of the width of the columns on the main screen

Great repricing tool and the order management feature is great, easy to use and connect to the omnichannel accounts. The customer service is not outstanding but usually you have responses on a timily manner

The latest changes regarding inventory management is still unstable, managing the Amazon FBA inventory the filters are not as responsive as in the past

The channel manager is amongst other good channel managers and can be utilised to provide all the important information required to be able to manage all hotel distribution.

The software itself is a good platform, however, the support team need more work doing to them. Whilst the company have a support structure it is not robust and could do with a ramp up.

I tried this software through a scheduled demo and needed help with repricing my products unilaterally over my e-commerce websites and platforms such as Amazon. I was pleased with automation and the order management this platform brought.

I disliked the limitations of certain options such as API integration and promises unattained. The particular part of winning the buy box in Amazon was absolutely false, which caused us to switch to another platform.

From trying out other similar services out there, by far SellerActive is most feature packed as with great pricing options! Support needed was answered promptly and resolved right away. Pricing adjustment through single website is very handy as well. The statistic page gives you detail information for important data that may help you further your sales.

Wish more popular integrations happen faster, but the support always happen.
You can message them future support for different market place, they can help you give you good idea of time line on integrating them.

Being able to sync up quantities and lead times across multiple marketplaces so that if an item sells on 1 marketplace it will deduct automatically from all marketplaces has been huge for our company. That feature has allowed us to significantly increase our sales over the last year. Another big pro for us is being able to bundle individual components to kits and sets.

The processing time when uploading files is inconsistent. Uploads will be processing fast and effectively for a while and then suddenly it will slow down significantly. The development team never seems to know what causes the slowness to occur randomly. Unfortunately, that issue has been an ongoing frustration with still no clear resolution. The only upside is that eventually SellerActive begins to run smoothly again. It seems that SellerActive will go through a slow phase every couple of months and it lasts for about a week.

Brings all my channels into one dashboard and easy shipping.

Does not integrate with Shopify well. Orders that are discounted in Shopify, ie 10% off, report at full price in Seller Active, thereby your sales reports are not accurate. Also, POS sales do not report at all, thereby your inventory is not accurate. Does not integrate with Quickbooks Online.

They SOLD us a long list of features. To be blatantly honest, I never got to try many of them. Spent too much time submitting bugs and waiting for them to get fixed.

Bugs and more bugs. They advertise a seamless Amazon listing integration but in reality, it doesn't even work. We spent over 6 months using and trying to upload products, but each upload had its own challenges and bugs. They literally gave up on our company with all the bugs and released us from our contract, and STILL charged us even though we lost thousands while waiting for bugs to be addressed.

I love that SellerActive brings in all of the listings from each marketplace and doesn't require me to manually put each listing into their platform (which is how ChannelAdvisor worked). It's a great value for the money and the customer service is always prompt and eager to resolve any issues that we've had arise.

A few of the features, like deleting a listing from a particular marketplace for example, don't seem to work correctly and the listings have to be deleted within the SellerActive platform as well as the marketplace platform (doubling the work).

We like the number of integrations it allows, streamlining much of our day to day operation. Price rules are quick and easy to use. Constant updates help overall. It is reliable and scarecely has any down time or interuptions.

Needs alot of smart features added, including reporting and automation. It has had a few glitches where orders were duplicated.

The repricing tool is great! We have items that need to be priced a certain way and the pricing tool allows us to create different pricing strategies to accommodate those requirements. Inventory syncing across all selling channels is a huge time saver. Communicating with support has been very easy as well.

Would like to see a column that shows the fees.

The easiness of it. It's so much better than the platform we left and with the new resources soon to come out I can't wait for just how much better our experience will be.

Eh, the initial start up was a bit stressful, as I am not proficient in Excel. It would have been lovely if that part was magically done for me. Haha.

I like the reports. As the support staff guide me through it, it gets easier to use. Hard to say at this point, It has many options within the software that I have not used yet.

That it doesn't pull in cost of item, from marketplaces. I have to place it in twice. I have not used all the categories of the software yet.

The ability to use holders for selling on multiple sku's with different quantities. Channel Advisory makes you purchase another program for this and its hundreds of dollars a month more.