Smartcare Reviews
Overall rating
Filter by
Company size
Time used
279 Reviews
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Smart Care Review
Reviewed on 10/10/2018
Pros
I love how easy it is to sign in through the tablet and clock in for work. Using not only the key card that is provided but also through the number they allow you to create in case you forget your key card or have something in your hand. It is also easy to navigate through the app if a parent forgets to clock their child out or in.
Cons
One thing I do not enjoy about Smartcare is the lack of service you receive if your internet is down. There were times at our daycare when the internet would go out and parents could not log their children in so we would have to write them down and manually put the names in later which could be a hassle. This issue did not really have to do with smartcare as a whole but in some cases our internet.
Response from Smartcare
Thank you for your Review! It is our pleasure to provide you and your staff with our Smartcare Software!
While you and your staff are in the process of learning the Software functionality - we have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at [email protected] - or by giving us a call at (844) 762-7837.
Collette Hull
Director of Marketing
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Pretty good system
Reviewed on 12/02/2019
Overall it’s been a good software. We didn’t have an app before so we don’t have another system to...
Overall it’s been a good software. We didn’t have an app before so we don’t have another system to compare it too but it has been great for updates for parents
Pros
I like the alerts parents receive as well as able to send photos
Cons
Software doesn’t work easily on all devices. Sometimes issues with it going down
Response from Smartcare
Thank you for your feedback. It is our pleasure to provide your Center with Smartcare & our Smartcare Software Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at [email protected] - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
VERY Disappointed in this software.
Reviewed on 01/11/2016
I am VERY Disappointed in this software. I am the accountant for a company that is using SC....
I am VERY Disappointed in this software. I am the accountant for a company that is using SC. Although the center likes the program for child care it is one of the worst programs for accounting. There is NO way to match what was charged from the parent to what was actually deposited into our bank account. They split the deposits up and bunch others up so it is impossible to track. They do not tell you how much, other than just giving a percentage, of how much they are keeping. Therefore due to rounding issues, it's always just a guess (and that is NOT the way I keep books)! When we ask for verification of what has actually been deposited they send us a report that doesn't match what our bank account shows as a deposit. Customer service (or our member CSR) is clueless when it comes to the accounting pieces.
Their so called accounting reports also stink. Although you can click on download into Excel, you have to be a master at Excel to know how to convert the numbers into true numbers. You can NOT use the reports to add or Sum multiple cells unless you change the formatting.
I am still waiting to see if their accounting department can find the $1000 that didn't make it into our bank account.
Update (12/16): After writing my review Smartcare contacted me to help straighten out some of my issues. They sent me an Excel file of all deposits, I wish we could run this file from SC without having to contact them, but I was told that at this time the only way to get an Excel report with all information is to contact them so they can create the file. Anyway, I matched up the 6 months of deposits to their spreadsheet and it looks like the funds were deposited correctly. I now have a work around for this, when SC sends my director an email about the deposits she then forwards it to me (they can not send it to two different people). I type all the information into a spreadsheet and match it with my bank deposits. It still takes a lot of my time but this is the only way I can find out who paid their payments and to ensure we receive what is due to us.
Maybe it's my untrusting nature but I need to make sure we are receiving what is owed to us and the extra hours I put into it gives me peace of mind. It's my understanding that they are working on this issue but I have not been given a timeline as to when they expect to have a fix for all the manual work in regards to accounting.
Pros
Nothing
Cons
Downloads are not compatible with Excel unless you are a master at Excel.
Can't match amounts collected from parents to amounts deposited into our bank.
Report section should have "favorites" list or most recent reports so you don't have to scroll through everyone of them to find the one that you use all the time.
Response from Smartcare
Hi Theresa,
I am sorry to hear that you are still frustrated with SmartCare, even following our discussion last month. I know that our finance team worked closely with you and the director at your center to ensure that all payments were accurately tracked and deposited into your account. We have offered to schedule multiple calls with you since that initial call to ensure you feel comfortable using our system. Although we have not yet heard back from you, please know that we are willing to set up a call at any time you feel there may be inconsistencies within the accounting system. We want to make sure you and all SmartCare customers are happy with the system and if there is anything we can do to change your opinion now, or in the future, please do not hesitate to reach out. I personally will be available to answer any questions you may have.
Thank you,
Sara Miller
Director of Marketing
- Industry: Entertainment
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Smartcare simplifies the functions of managing the business of childcare.
Reviewed on 11/07/2018
Parents' billing is easier to manage.
Parents' billing is easier to manage.
Pros
Smartcare is interactive and is easy for each member of an organization to access the platform. The staff can easily communicate with parents when emergencies occur.
Cons
Parent login and log out is not as simple as it should be and I spend a lot of time signing out kids at the end of the school program day.
Response from Smartcare
Dear Customer,
Thank you so much for your wonderful feedback.
We are so happy to hear that SmartCare simplifies the functions of managing your business of childcare.
At SmartCare we're very happy to be able to deliver our software to your Center and that's why we appreciate your comments so we can continue to improve week by week with updates and new features.
We strive to provide the BEST Childcare Software - in our Industry and due to our growth and our industry's demand - we expect to continue to update our software to meet those needs.
We look forward to continuing to provide your business with Tomorrow's Childcare Technology - Today! Our goal is and is going to be always to exceed your Center's Software needs as we grow and evolve with you.
Warm Regards,
Collette Hull | [email protected]
SmartCare - Director of Sales Enablement & Marketing
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SmartCare
Reviewed on 29/10/2018
Support team is an excellent, knowledgeable Customer Success Manager. I have not found the same...
Support team is an excellent, knowledgeable Customer Success Manager. I have not found the same knowledge when I just call into the support center.
Pros
SmartCare has wonderful, numerous reports for any information needed. All of administration can be of assistance to customers since we all have access to the same real-time information.
Cons
SmartCare is not compatible with QuickBooks Online, tech fee should be billed when tuition is billed, and the system should be able to accept wait list fees online before a child is enrolled so a customer can receive a receipt.
Response from Smartcare
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at [email protected] - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
We liked it initially but found several problems with functionality, UI/UX, and dearth of...
Reviewed on 13/07/2018
Pros
Some features were nicely implemented - attendance, ability for teachers to sign in to multiple locations etc
Cons
Billing and invoicing was EXTREMELY difficult to implement and bill due dates were confusing for both parents and us. Lots of downtime and terrible customer support.
Response from Smartcare
It is our pleasure to assist you in locating our Online Resources for you and your Staff!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at [email protected] - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
It's been ok
Reviewed on 16/07/2018
Real time access , easy to read and navigate . What you put in there is what it is . The parents...
Real time access , easy to read and navigate . What you put in there is what it is . The parents can also have access, children information is clear and helpful . Reporting needs some more options .
Pros
To be able to do more for parents and have more accesiblilty in monthly statements and financial statements
Cons
That at times it takes too long to load , also it need to be able to automatically identify parents on vacation status and not billed them . Parents should be able to use two tender types if they choose to make monthly payments
Response from Smartcare
Dear Customer,
Thank you so much for your feedback!
We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features!, and that is why we do really appreciate your feedback.
Smartcare is very happy to be able to deliver our software to your business and we expect to continue to update our software to meet your needs and continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.
Best Regards,
Collette Hull | [email protected]
Smartcare - Director of Sales Enablement & Marketing
- Industry: Education Management
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great new tool!
Reviewed on 26/10/2018
So far we are happy and looking forward to added functionality
So far we are happy and looking forward to added functionality
Pros
We love the ease of use for parents as well as for managment of childcare fees.
Cons
We need to be able to track real classroom attendance (not just sign-in) as well as filter reports by agency spcecific fields (such as funding source).
Response from Smartcare
Dear customer,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at [email protected] - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Could be great.
Reviewed on 20/10/2018
Pros
Autopay is great when it works. It is clear and easy.
Cons
So many issues. The right ideas are there, but I feel like the it is super immature. Many of the issues should be resolved after years of operation, but it feels like it is brand new.
Response from Smartcare
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at [email protected] - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 1.0 /10
I don't like when something is wrong all I can do is Email and get a email back.
Reviewed on 10/07/2018
I can see it on my Ipad or cell phone where ever I am. I can work where ever I am because all my...
I can see it on my Ipad or cell phone where ever I am. I can work where ever I am because all my school's information is on the ipad now.
Pros
I can have it on my Ipad and cell phone. I can see all my School's information where ever I am. I can send emails to parents from the Ipad. I can send photo from the ipad.
Cons
I can only email someone and only get a email back when something is wrong. The reports don't have lines. payroll don't have a spot for holiday or training. I like a Calendar that shows the kids days out for the month.
Response from Smartcare
It is our pleasure to assist you in locating our Online Resources for you and your Staff!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at [email protected] - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SmartCare provides for all electronic childcare needs!
Reviewed on 22/03/2022
FANTASTIC! Highly recommend. Our center used a different electronic system prior to Smartcare and...
FANTASTIC! Highly recommend. Our center used a different electronic system prior to Smartcare and Smartcare hands down offers what centers need.
Pros
Most! Definitely the ease of the QR tags for parents to sign in/out daily. The CACFP reports are hands down our top time and money saver (reduces staff). Direct link to Missouri Depart of Social Services which allow smooth attendance reporting meeting the state guidelines. Tracking staff in-service training throughout the year instead of figuring it out at times of inspection. Smartcare customer service is always helpful!
Cons
The employee option does not allow rounding; therefore, time cards show overtime a few minutes a day when staff is early or leaves a few minutes late.
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
We love Smartcare at our center. It has been awesome for us.
Reviewed on 11/07/2018
Pros
It makes tracking everything so easy. As a director, I love the reports. They are easy to use and well laid out. For teachers, the ease of the program is wonderful and the communication between parents and the classroom is awesome. For parents, the technology on their phones is amazing. They don't have to take home a sheet of paper every night that gets lost. They can always access the information. They can directly communicate with the teachers when needed.
Cons
The cost for us can be a little daunting. We initially had all intentions of passing it on to the families but ran into a lot of bumps along the way needing to take the cost on ourselves because it wasn't really providing the offered services. It is now hard to pass on those costs to parents because we don't use it for billing. Long term I wouldn't mind going back to billing parents this way, but the transition back is a bit overwhelming to think about. I truly think that we have done a lot to incorporate this program into our child care center. We give a ton of feedback along the way. We didn't always get the best support and I think that could have been improved. I feel like we do now, but we did get "forgotten" for a while. I love the program and will continue to use it but I wish there was just a bit more support and help along the way to continue the initial support we received.
Response from Smartcare
Courtney,
Thank you so much for your great feedback!
We are so happy to hear that you love SmartCare.
We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! that's why we value your comments because we want to provide even a better experience for you .
At SmartCare, we appreciate your business and we look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.
Warm Regards,
Collette Hull | [email protected]
SmartCare - Director of Sales Enablement & Marketing
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Kids of Promise
Reviewed on 29/10/2018
Pros
1. Payment through the App is great
2. Posting is fast and easy
3. Cloud based makes it faster and easier, no need to do backups continually
4. Parents love the ease of checking in / out.
Cons
1. Reports are difficult to work with and I can't find a way to create specific reports we use. They also contain unnecessary information which requires having to do a lot of remedial work in the excel format. For example why is there a time (ie 12:00 AM) placed by the date. In order to effectively read the report I have to change every date to remove the time. Put it in a separate column so it can be deleted.
2. We can't easily move from one genre to another with a connection (Ex: If I'm in accounting and I need to check in the Children's area when I move over it doesn't connect me to the family's child I need. I have to find the child). This becomes annoying when I want to go from a child to their family and may not be sure of the family name or vice versa and have to find the second item instead of it working like a toggle.
3. In the state of Florida we need only one date on the Immunization Record (not the date of each shot). I can't use this feature to keep track of renewal dates.
4. Very difficult to create sign able attendance records for children receiving benefits from outside sources. I have to convert the all school PDF to Excel and then create a page for each child required deleting the unnecessary data.. We should be able to get this report by child or by class.
5. I would prefer to look at attendance records for children and employees in a monthly calendar format rather then the ledger format currently available.
Response from Smartcare
Bobbi,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at [email protected] - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Mediocre at best!
Reviewed on 26/10/2018
I feel like it could have potential, but they just launched their system too soon without working...
I feel like it could have potential, but they just launched their system too soon without working out the kinks first. The list of cons goes on forever, but I just don't have the time to write them all.
Pros
The overall look of the software is nice and appealing.
Cons
Customer support is not helpful, they talk to you more like you're an idiot than anything. The reports make no sense, especially the monthly statement (OMG the monthly statement is horrible)! Good luck trying to set up your monthly billing on the first of the month, because not even customer service can seem to make it work. The parent app seems to be down or not working most of the time. I find it ridiculous that you can't go back to the same screen you were previously on without scrolling down through the first page again. The ladybug icon would be great if they actually worked on what you sent them. Instead they send you the generic email "Thanks for your input we will send it to our Smartcare team", but you never really know what happens cause they never send anything back saying they took care of the problem. There isn't any option in the sign in and out area for you to mark if a child is sick, on vacation, or if they are just absent! It's concerning that there is no system backup for our records, it just seems to be saved in the "cloud" somewhere. There should be a local backup or something.
Response from Smartcare
Christen,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at [email protected] - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Smartcare review
Reviewed on 18/03/2019
Overall I love this software because it helps the communication and understanding between parents...
Overall I love this software because it helps the communication and understanding between parents and teachers. It also helps parents keep up to date with their bills and what their kids are doing each day.
Pros
Smartcare is a great software to use in a school. It helps with communication between parents and teachers as well as let’s them connect throughout the day. The payment process that the software uses is very easy and effective. It helps keep the parents and directors in the know when someone owes money or has to pay for something.
Cons
This software could use a makeovers. It’s functionality is great and works in every way but you are dealing with teachers and parents of young kids. It could use some colors and design to it.
Response from Smartcare
Jennifer,
Thank you so much for your feedback! We're thrilled that you are loving Smartcare - and that your Center is taking advantage of our amazing Billing and Parent Communication features!
We have an array of Resources available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at [email protected] - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull | Director of Marketing
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Smartcare Review
Reviewed on 26/09/2019
Overall I have been pretty happy. I don't think it's perfect, but there are enough good aspects to...
Overall I have been pretty happy. I don't think it's perfect, but there are enough good aspects to make me not look elsewhere for another option. Customer service has been excellent and I believe they will continue to improve it.
Pros
Tuition payments online, timeline posts and child sign in via app all make my life as Director easier. Customer service is good. All representatives have been very responsive. User manuals are well done.
Cons
I wish I didn't need to download reports to customize them. I wish there were report that I used to use on Childcare Manager. I miss the emergency report that would print out children in attendance and emergency contacts for fire drills. I wish parents could fill in their own contact information, their authorized pick up people. This take a lot of work on my part every summer.
Response from Smartcare
Hi Kelly,
Thank you for your positive comments and suggestions. I have shared your wish list with our tech team. Don't be afraid to reach out to our support team if you ever want assistance. They may have ideas that can save you time. Thanks again!
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Easy Program
Reviewed on 19/10/2018
It has been great. They are quick to respond to issues that we are having and helpful in directing...
It has been great. They are quick to respond to issues that we are having and helpful in directing us towards solutions.
Pros
We like how easy it is to register our students, check them in and out each day and handle all of our billing. It makes things very transparent with parent and easy for them to make their payments.
Cons
Sometimes there are glitches in the software that takes awhile for them to resolve.
Response from Smartcare
Emily,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at [email protected] - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
- Industry: Individual & Family Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Some parts we LOVE, LOVE, LOVE! They are still working out some bugs.
Reviewed on 19/07/2018
Pros
Love electronic sign IN/OUT, attendance and meal tracking, and the ease of communication with one or all parents. Smartcare has always been there to help when we needed it. They are quick to respond to bugs reported.
Cons
I wish you could maintain families from one screen instead of having to do billing from children, account maintenance from accounting . I don't like swapping from listing by Last name in some places then first name in others, We do not use the Payments tab that shows family icons due to them being in random order. Our center is large so we would have to look through 22 rows of 6 icons to find the family that is trying to pay. PDF reports waist too much paper, need to economize. Excel reports do not have totals, and often have excessive amounts of data making them impossible to print all columns on one page without changing column widths and manually deleting columns. We cannot accurately maintain agency ledger cards due to not being able to charge and credit them. We will have to wait until August or September for the update to fix this. In the mean time my list for adjustments is getting longer.
Response from Smartcare
Sharon,
Thank you so much for your feedback!
We're so happy to hear you love some features of our software as the electronic sing IN/OUT, attendance, meal tracking, among others and we have been able to be there when you have need us to help you.
We strive to provide the BEST Childcare Software - in our Industry and due to our growth and our industry's demand - we expect to continue to update our software to meet those needs.
We appreciate your business & look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today!
As always, please feel free to reach out to us direct and we will be happy to assist!
Best Regards,
Collette Hull | [email protected]
Smartcare - Director of Sales Enablement & Marketing
- Industry: Human Resources
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Pretty good
Reviewed on 15/05/2018
Pros
Our daycare facility uses this software. When we started with this we were just in as a trial run from the beginning to now it's made a lot of improvements
Cons
Just when it updates it sets some things off like on the business end and the app for the parents as well, it's a work in progress
Response from Smartcare
Marrie,
Thank you so much for your wonderful feedback!
We are so happy to hear that your Center's Trial Run has been a seamless experience with our software, and that our intuitive interface is easy to use - as soon as you go live!
We're positively elated to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! Smartcare is very happy to be able to deliver our software to your Center. We appreciate your business.
We strive to provide the BEST Childcare Software - in our Industry and due to our growth and our industry's demand - we expect to continue to update our software to meet those needs.
We look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.
Warm Regards,
Collette Hull | [email protected]
Smartcare - Director of Sales Enablement & Marketing
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
You get what you pay for
Reviewed on 09/05/2022
Poor experience. We are super low maintenance and patient and have not been able to get issues...
Poor experience. We are super low maintenance and patient and have not been able to get issues resolved within the last two years.
Pros
Ability to bulk email parents at the same time.
Cons
Billing, admissions, not user friendly, can only be used with Chrome-many parents use Safari or other web browsers. Very slow if any turn around on development ticket items, so many glitches, not user friendly, not capable of billing for the current month.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
my experience was a good one
Reviewed on 10/07/2018
The comment from parents is very positive before and after starting with us. A teacher doesn't have...
The comment from parents is very positive before and after starting with us. A teacher doesn't have explained to a parent about a child's day when they come to pick up its already there in the app.
Pros
Parents are able to chat with the teacher through text messages. The teacher is also able to send picture and videos
Cons
it sometimes gives problems. and parents sometimes don't get updates or pictures that were sent over to them of there child's milestone
Response from Smartcare
AnnMarie,
Thank you so much for your wonderful feedback!
We are so glad to hear that you have had a good experience with our software.
We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! that's why we value your comments.
We strive to provide the BEST Childcare Software - in our Industry and due to our growth and our industry's demand - we expect to continue to update our software to meet those needs.
Our goal is always to exceed your Center's Software needs as we grow and evolve with you.
Best Regards,
Collette Hull | [email protected]
Smartcare - Director of Sales Enablement & Marketing
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Smartcare
Reviewed on 26/10/2018
Pros
Electronic sign in for parents, family & friends to help save our trees
Cons
Automatic billing appears on a families account if the parent does not accurately sign their child out of the system in the evening.
Response from Smartcare
Jerrie,
Thank you for your feedback. It is our pleasure to provide you and your staff with our Smartcare Software & Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at [email protected] - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SmartCare review
Reviewed on 06/02/2019
Pros
I love Smartcare! It is so easy to check my kids in and out of daycare and communicate with teachers throughout the day! We can even quickly pay fees and balances through the app. The app is so user friendly, it required no training.
Cons
Sometimes the app requires setting up a new QR code, but it is rare and doesn't take long.
Response from Smartcare
Rebecca,
Thank you for your feedback. It is our pleasure to provide you and your Center with our Smartcare Software & Resources!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at [email protected] - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Very easy to install, then there is not a lot of support to get immediate help when needed.
Reviewed on 10/07/2018
Not much yet. Still learning the good and bad features.
Not much yet. Still learning the good and bad features.
Pros
It is pretty graphic-wise and sort of easy for the parents to use. The QR scanner is cool, but some cant do it. They don't know this technology.
Cons
Not user-friendly. Not enough substance, too many steps to each process. I don't like the payment screen, it is not alphabetical and is useless, so I enter payments and check balances in accounting screen. Need a 10 step set up and mandatory Kiosk training. My support person is good, but tries to give the quickest answers. I need to talk to support on the phone and it is not always possible for her. The credits should be more apparent, like bold or italics. Too many steps to out in payments. Can't email just one person? Group email? How do I know who is getting them? o need to email families every time a child moves from a classroom to another.
Response from Smartcare
It is our pleasure to assist you in locating our Online Resources for you and your Staff!
We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:
Tutorial Videos
https://smartcare.com/videos/
User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.
We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university
Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at [email protected] - or by giving us a call at (844) 762-7837.
Warm Regards,
Collette Hull
Director of Marketing
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Overall great product with features and functionality that help run a Preschool business...
Reviewed on 10/07/2018
As mentioned previously enrollment, payments and accounting features are most valuable.
As mentioned previously enrollment, payments and accounting features are most valuable.
Pros
Accounting, payments and enrollment features work well. Reports work for the most part. The ones that work are helpful.
Cons
Overall performance issues, lack of regression testing prior to new release. Each new release creates new bugs and breaks existing functionality. During system outage there is a lack of communication to end-users. They functionality that works perfect without prior communication.
Time reporting functionality does not work, especially is not compliant for State of California
Response from Smartcare
Tuan,
Thank you so much for your review on SmartCare! We truly appreciate the feedback from our clients, as it is instrumental to our mutual growth and continued success.
We're positively delighted to be able to provide our Customers with all the features we offer and continue to improve week by week - with updates and new features! that's why we value your comments.
At SmartCare our goal is always to exceed your Center's Software needs as we grow and evolve with you.
Best Regards,
Collette Hull | [email protected]
SmartCare - Director of Sales Enablement & Marketing
