BestNotes Reviews

Best product on the market! Too many other ehrs are way too expensive for what they feature! Love bestnotes!

I cant think of anything negative to say, i widh we wouldve went with bestnotes from the beginning! Thanks BN!

The Help Team has made the experience one I will never forget, they have helped us catch up with other providers

The ease of reports, the ease of using audits

Easy to use and customer service is always amazing.

No complaints I was sitting here, trying to figure out what I could put and can’t come up with anything.

Ease of use! BestNotes is easy and holds a ton of information, all HIPAA compliant.

I did not know about it sooner. You should advertise more.

BestNotes does not look as overwhelming as some other EMR systems I have seen. Training new employees on BestNotes is very easy. I like how organized the system is. The updates are always improving.

The only con I can think of is sometimes BestNotes does lag. It will crash quite frequently. When it is working correctly, I have no complaints.

The Best Notes Team always hears the request and answers it to the best of the ability within the system.

This survey is making me fill this box in, and there is nothing to add for this question.

User friendly. Easy to navigate and mobile friendly.

Not being able to edit users the Q-LOG (internal email system).

I like the color coordination of appts, the ability to pin notes and seeing multiple schedules at once in an orderly way

The reminder texts are often the wrong time zone, I would like to be able to go to a clients chart by clicking on their name from the 'tasks'

I love how easy it is to access and print out records. It's simple for me to pull records with the click of a button. I like also how we can keep HR files in bestnotes as well as clients. The "tagging" system makes it easier to find people under certain tags.

Unable to think of something that I do not like.

I think the CRM functions of this software are fantastic. We run a multi-facility drug and alcohol treatment center and BestNotes certainly meets the needs for the varying levels of complexity that each client's chart needs based on their level of care. The note templates are highly customizable and the reporting functions have been a massive asset as tool for our chart audits.

Honestly, our biggest problems with BestNotes come from its integration with other software and the eMAR. As a CRM BestNotes functions well, but we use an integration with DrFirst for ePrescribe that disrupts some functionality within BestNotes. We also use a lab integration through HalfPenny that has been left wanting. The eMAR is nice to have, but the ability to audit and track medication changes is fairly limited at this point.

It is very friendly user. It works great with what I need to do on a daily basis.

There is nothing at this time that I dislike about the program

How easy it is to receive help when issues arise.

Unable to put work hours (availability) in the calendar without making an appointment (or at least I can't figure out how to.)

Very user friendly. Step by step tutorials when needed

Sometimes the sections of the notes are repetitive

The easy wish I could set up forms to be emailed out

I can’t really think of any seems pretty easy to use, and it was very easy to set up

Please review prior response.. ease of use, ability to review others documents and supervision notes.

I would have preferred to have access to the entire EMR to develop plans or services based on the whole person.

Easy to navigate, very simple layouts. Great storage and reporting of all documents and notes that can be updated on a daily basis.

I only use a couple of features that suites my roll. No complaints and easy to navigate.

I like the accessibility of their support team, and willingness to provide training and support. They are reasonably priced and are also able to customize much of the clinical record

They do not provide compliance oversight, and are not up to date on your states regulatory requirements or provide that level of service the way that many other medical records do.

There are several things that I like about BestNotes. First, the ease of developing and using templates makes any modifications so much easier than other programs used in the past. We often do case management, community service, and counseling notes. Sometimes these templates need to be modified. If we have trouble making one ourselves, the support team at BestNotes has always come through to help us.

Actually, there's not a lot that I don't like about BestNotes. I do wish that we would be able to remove some of the pre-populated forms that come with the program. (we don't really have a need to document income, insurance, etc.). That being said, it's possible that technical support could remove those forms.

With the mental health industry that I am in we need to have complete records that are hippa compliant. Best notes complies with everything I need to have safe and secure records,

Once a client assessment is put in best notes it will duplicate name and certain things about the client each time you enter a new note, you wont need to enter again.
If you want to change any of the paperwork to make it your own they will change and update to your liking.