Church Office Online Reviews

They have great functionality on certain levels of the software for leaders to connect with their small groups easily which has been nice.

I think as you grow and want to see more data flow, it's hard to see everything with the reports that they give you.

Before we set up the chms we kept track of small group attendance by filling out forms which was a pain to say the least. Leaders had to remember to fill out their form and bring it to church. Many times it was forgotten. Now with the mobile app leaders can take attendance immediately after their group gets done and I have it in my office the next day. What a time saver!! We love the kid check in feature also!!

Sometimes reporting for attendance gets a little difficult to get the results I want. for example, I wanted a group of adults outside a particular group. it worked to get all people outside a particular group but when I wanted to separate out the kids it would not do it.

We are a small church and needed some software that would allow us to take care of giving reports and document membership. This software is easy to use and will allow us to expand functionality as we grow.

The only drawback Insee so far is that it is sometimes hard to communicate directly to the company. They have different titles for the different versions or parts of the software and that sort of confuses me. I think because I am not a robust user.

I appreciate that this software is robust enough to handle multiple functions, ie giving reporting, data base for church membership, directory options, and linking to security checks for our volunteers. I would appreciate a few more options on reporting, but we have used work-arounds. Most data can be downloaded into spreadsheets to manipulate.

I find the entering of new people cumbersome in the ways they have to be assigned to families.

I like the interface and most of the functionalities

There are glitches in giving batches and sending giving reports with templates is difficult and you cant preview what you are sending.

I like the total integration of the attendance features and the ability to create groups for targeted communication.

It does not work the best on iPhones and tablets. Especially when you go to rotate the screen it doesn’t move which is irritating.

Comprehensive church management and communication platform integrated with online giving and background checks. Unlimited user logins

Price increases and inability to repeat scheduling assignments and more flexibility in workflow setting

Tracking of givings
Mass contact via text or email
Ability to create groups

The cost changed significantly over the year. The pricing model is per record in the system. There are people that are not members that we should still be able to keep track of without paying the yearly cost.

The ability to create random groups, personalized email, and record interactions with the members.

While I had not used this feature in a couple of years, I found the financial interface to be awkward and difficult to use.

I love the easy accessibility of the support team and the functionality of the system

I wish that there was a rewards program for inviting others.

I find it easy to use. Getting reports is very easy.

I find that some of our (elderly) members find it not so easy.

For the most part, it is easy to use, and the reporting is very good.

It's not always intuitive. There have been times when I've had to really look to find what I need to know.

I am so happy with Customer Support. I put a phone call out and get a response in a timely manner. They meet me at my level. They are right there when I need help. They spend the time to be on the phone giving me a step-by-step walk through. They are respectful.
They allow me the time and courtesy to try out for myself what I need to accomplish while they are on the phone. I come away feeling confident that I can do the task ahead. Five shining stars!
I did have an email response with how to do a task that was most helpful and clear. I could follow th instructions well

I did not always find email so timely. I did not get a within 24 hour response.

It makes my job a lot easier. I have to keep attendance every sunday & the pastor & I send letters to the people who are out that week. With the software I can have attendance done in about 10 mins. Its also very cost effective. I don't have to use so much paper to keep records. I would highly recommend it to other churches.

They only thing that I would recommend adding to the program needs to have better integration with mobile devices. We tried to use an ipod one sunday but it was alot harder. It would be so much more resourceful if it were cleaner & easier to access on the go.

Its cheap! Its customizable. It works great for keeping attendance and people's info at your finger tips...if you don't have trouble logging in.

What I made in savings I spent double on in staff time on the phone with "customer support". I have many regrets about this purchase.

We have uploaded our member data and are starting to use CMO for attendance and contribution monitoring. I love that I can take attendance on my phone at the beginning of service and not have to enter it the next day. Contributions are easy to enter. I like that the church family can update their ever changing information! The staff likes the reporting pieces and demographics look. The church family likes having an up-to-date directory at their fingertips.

For me, only minor tweaking of some things need to be done, but the customer support is great about it!

As a pastor of a small church, I had been searching for ages for a product that would meet our needs, that was affordable, and was not created in the 1990's. I'm very thankful for finding Church Office Online. I very much appreciate being able to access information from the office, my home or from my phone.

With it being webbased, it not quite as snappy as it could be, and there are a few things that are confusing. But for the most part it's pretty user friendly and responsive.

I gave Church Membership Online five stars for customer support because we have literally never needed any help. The website is so easy to use and to navigate. The cost is very friendly for small churches like ours. It has been worth every penny.

We had a little bit of trouble understanding how to add individuals versus families but after a short trial and error we caught on and it has worked well for us.

Helps organising contacts for the church members and thus makes it easy to track members and check on them. It also has email capabilities which is the icing on the cake for me.

I did enjoy the free trial and was willing to continue like that but the company also need to make some money.