Configure One Cloud Reviews

Configurator
Cloud Based
Link to Salesforce
Ability to come up with templates.

The Amount of mouse Clicks required.
Software feels optimized for Large complex configurations. Struggled with finding efficient ways of adding lots of salable items.

It was easy to use for a beginner to learn.
The users are able to create input charts that drive by filter. This is a very useful tool if the users already have data driven tables. And you are able to import them directly into the application.

With the right people you are able to make a quick implementation.
Also, they give you direct access to writing queries.

Configure one offers a variety of features. Some of the features that our company was sold on, were over-promised and under-delivered; often needing customization that was costly, and buggy.

Configure One tends to steer you in their direction for training and extra features that cost a lot of money, and may not be architecturally sound enough to support your implementation. If you use Configure One, be aware of what you can do with the out-of-box functionality first, before using other training.

Very easy to navigate through and build a quote quickly.

Minimal amount of supported CRMs that can work with it.

I really like the hands-on approach to this program. The ability to actually configure (pardon the pun) and customize all the features is, in my view, important, very important.

I do not like the entry level price, it mean a cost too high to entry level for SMB. The licensing should be in my view lower to cost.

Good integration with Salesforce and a lot of customization possible if you have the skillset.

Expensive for custom projects if you want to taylor to your business.

Configure One has a great internal data management system which makes project updates easier than other solutions. The out-of-the-box sales capabilities are also great features that can be very beneficial to an end user.

The point-and-click rules generation system lends itself to a somewhat cumbersome menu admin interface. This made the software more difficult to grasp initially.

The ability to configure or design your product and see the resulting image immediately is the feature most appreciated by our customers. From the company perspective, we most appreciate the integration with our ERP system so product and pricing information is updated automatically.

The unnecessary complexity of moving from a configuration to an order. The administration is not user friendly and requires a significant investment in time to learn to use it.

It eliminates the "human" element from our daily processes; because CFG1 has a rules engine, it takes more time for initial set-up than it did in the past, but once a product is set up and all of the rules are defined, any user can configure a product without having to have a product expert check that the rules were followed or that the configuration was created correctly.

I wish the training had been more robust. I know that there are several aspects of the software that we are not using simply because we don't understand certain features and elements. The training was fairly narrow and once it's over, there is not a great opportunity to learn about the unknown features without spending hours on the phone with the CFG1 team. Also, some areas of the software have helpful information pop-ups, but others have either nothing or a very vague description of what the feature is and how to use it. It's a shame because I think we would get a lot more out of the software if there were better instructional materials and demonstrations on how to use each feature.

The ease of setting up new inputs, products, adding the results and use of the logic.

The automatic logged out error keeps popping up now and again (regardless the use of browser and open programs).
Too bad the level of discount cannot be arranged in C1 in the way we need it (standard functionallity).
The set-up of our 4- and 6- numbers is pretty complex and time consuming. Would be nice if this could be simplified.

I like that it has the ability to be customized to fit our industry. We can make the program ours and create features solely for us.

Its integration with NetSuite. Which is not really Configure Ones fault. I wish there were more options and flexibility between the two partners.

The configurator seems strong, very diverse and can do what we need.

User interface is confusing and hard to change. You need an experienced web developer to write the CSS to modify your site.

Versatility and overall implementation is accessible.
Customer service is really good to match the software capabilities to business needs.

Processes can be a little complicated to follow.
Implementation for certain options can be time consuming and alternatives can be difficult to accomplish.
Understanding the program reach is not straight forward.

Reliability and integration with our ERP system JDE

When we do have a problem its hard to get in touch with someone right away.

With over 1 million combinations of configurations this product is great to show valid options taking into account very specific rules & stipulations. The ability to build the actual product in the real-time 2D is a great tool for customers visually. The software uses basic logic and Excel spreadsheets for ease of set-up.

Some basic items you'd think were easy to set up, require more background work than originally thought. Appearance is relatively basic/rudimentary.

Ease of use
Flexibility for multiple product types
Customizable

Missing some core features that required customization

Easy to setup and understand. This software can do almost anything required from a configurator.

Missing some internal processes after order is placed.
As a Company dealing a lot with customer specific solutions, some more functionality around the special requests could be developed.

The ability to customize the interface and the power the software gives to both our users and administrators is amazing.

The learning curve to achieve full potential is steep, but worth the effort.