Service Fusion Reviews

Service Fusion is a management app that you can use on any mobile device. The convenience of using Service Fusion on the go really makes the whole experience of using this app. The scheduling is extremely useful and can be integrated with multiple people. Service Fusion also connects with other business applications, making it universal and easy to integrate.

Service Fusion has a couple of customization options that I would like to see in future updates.

Everything is working great for our needs.

Initial setup support was a little shady and creating an invoice from a walk-in customer takes a while.

increased efficiency with having information between office and tech smooth

so slow to load reports and dispatch and edit larger work orders.

To be honest, Customer service is on point.!!!! I am still discovering features in SF and all agents are very knowledgeable, every question i have they all make sure to guide me on the process, if a ticket is opened for a problem that has to go to the internal team i always get a response back usually within a day or two. ([sensitive content hidden] best of all)

No credit memo feature, not being able to go back the page on everything most times takes me back to main page if it is an invoice or something i am searching for. not been able to void invoices, the service management agreement does not detail anything this feature should be able to tell me the amount of contract when do they expire for the option of possible sales i should be seing the customers that their agreements are about to expire without having to pull a report. I do not like to see open revenue for the jobs that are closed but not billed this should be for open balances that are billed open invoices or pending not closed if a job is closed the balance should not reflect as an open balance on the account.

You should write "do" above, not did (past tense like we are leaving you.)
What I like most about SF is it is user friendly.

Like least, that you can't hit the back button and be exactly where you were. Everything resets. When creating a job it defaults to dispatched status instead of scheduled status. We have to change it from dispatched to scheduled. Issues with estimates, have to save as pdf to get it to print on one page. Otherwise, it prints address field separate from the details. Can be slow at times, especially when using search function.

Nothing. They lie and steal with abandon. Anything to get you to sign. The answers to all of your questions will be “yes” without any regard to whether or not it can actually be done. Highway robbery.

I’ve been in the HVAC industry as an owner and consultant for 20+ years. Ive had significant exposure to just about every platform out there. Service Fusion is the WORST and MOST DISHONEST I have ever dealt with. Not by a little, by a landslide. They lied about possible integrations, what the software could do, and many other things. We had to hire 3rd party developers to try to make it work, and it was not possible. The loss on our business is immeasurable as we had to go back to what we originally had after tens of thousands of dollars in spend based on the jerk salesman’s empty promises and lies. Of course, he’s “no longer with the company” when I complained, and I’m having to work overtime just to get the account shut off let along my refund. This company is the WORST. Run away, don’t walk.

We like most that it was not only easy to use but easy to learn.

We would like it to track Flat rate pay.

scheduling, mobile app, estimating are good

reporting is not very good, cant get the information out in a useable way for analysis.

If you are searching for an app that allows you to manage your whole business and that allows you to track you workers or delivery etc. This is the best app I have tested for my business a big hard to understand at first but it is great to utilize if you have a great booming business.

The cons on this platform is that the monthly fees are way too expensive, I have never paid more than 30$ for any platform service and this platform has definitely exceeded my expectations on the pricing.

Very easy to navigate the dashboard and access our customer data base

Very difficult to pull specific sales reports

Ease of use. Dispatch grid is great. Job costing is easy.

Bookkeeping side is lacking. No statements. PO's do not flood into expenses.

customer service is good, it helps keep me organzied

there are some things that need to be fxed, i wish they looked at the reqcommndation portal more often. there are things that have been requested for years that are just not getting done.

User friendly interface, ability to use on mobile device.

limited customizations on some features. limited ability to create specific reports for example, Can not export statements like on other platforms. Can not take payments for multiples locations at the same time if they are separate accounts.

THE EASE OF SCHEDULING AND DISPATCHING FROM THE PLATFOTRM

I CAN NOT RUN REPORTS I NEED TO DO THINGS

Technicians able to add notes and photos to jobs. Scheduling is easy!

I wish there were pop up options for
Parent customer accounts.

Service Fusion is a good platform to start off your business; however, the initial setup was extremely difficult and the training provided was very minimal, if not poor. Although quality is good, I believe the price can be more reasonable.

he initial setup was extremely difficult and the training provided was very minimal, if not poor.

The calander display is nice. It intregrates with quickbooks desktop

Lag issues throughout. Really bad customer service. Raised price 45% without notice

easy to schedule and reschedule customers

the inventory module is almost worthless. It is way to difficult to see what you have on hand and what you have sold. I have to look at what's on hand, look at inventory management to see if there is a PO made (and when you find that, you can't see how many are on each PO. You have to open each one) then you have to run another report to see if you have any sold. Way to many steps to figure out what you have!!!Also - it really doesn't integrate with Quick Books all that well. The inventory module doesn't match on hand quantities and the part numbers are not in Quick Books anywhere, so you have to update each part with the part number

We have our company on this program that allows us to bill, schedule and store the pertinent information.

The calendar listing so that we can see what we need to see. As an example: Parent Company showing is not as important as the address.

It is very simple to use . It keeps up with all my Invoices and Estimates . I can change and delete anything needed or not needed . I have yet to have this system fail on me . Great way to keep track of everything.

That it doesn't allow you to click back to where you were it takes you completely back to the job board.

Schedule, check in and check out feature, work start and completed feature

At times it takes a while to upload job related pictures