PinPoint Reviews

PinPoint has helped us go digital and have the Invoicing process happen in the EDMS.

We have over 1 million documents presently scanned in our 5 file rooms. With one particular file room we have made available to our Account Executives (remote applications) the prior days activity logs allowing them major time savings in locating data and the invariable "lost" document or "checked out" documents issues have vanished. Having the electronic documents gives them access any time of day or night and they never have to worry about where they can locate what they are need of for a client. The timeliness of retrieval is only upon their shoulders and not dependent upon anyone else.

Finally, the terms and conditions state "LSSP Corporation reserves the right to prorate any refund that is requested for professional services rendered to the client in an effort to resolve any client issue(s).", but if you request a cancellation and prorated refund, they will not give you a refund. Look elsewhere for a document management software solution, there are many better alternatives out there.

Overall my experience with Pinpoint is a positive one and I would recommend it to anyone with an extensive filing database that requires consistent activity.

We struggled a lot getting PinPoint set-up. There needs to be a manual showing how to use ARIE and load documents. We had not realized the font size affected how well ARIE sorted the documents. Despite our struggles, we now can run and use PinPoint seamlessly and it works for our firm very well.

We are storing client files primarily on the system. We also have from time to time auditors come in from the State or we turn files into the court. We are able to provide a thumb drive with the requested information.

Our business is hugely paper intensive. Due to this system we have been able to cost effectively store all of our documents and have them easily retrievable.

I've been wanting to make some recommendations for changes in PinPoint, so thank you for this opportunity to do so! I have seen some great things come out of your company. Thank you for constantly improving on what you have created, and for giving us the opportunity to have a voice in those changes.

We started out with eDrawer and moved to PinPoint. Each software program has it's plus and minuses. We found PinPoint to be more user friendly. But, we liked the way eDrawer let us personally organize and view things better than PinPoint.

One feature that I would like to see implemented in PinPoint is the ability to export an entire Folder's documents together. Currently if I want to export a case (folder), I have to export one sub-divider at a time. I would like to be able to export the entire folder and have the documents separated into their sub-folders in the hierarchy. This would make for a clean and easily understandable export in one swoop.

Also, folks find it confusing when the document opens in a separate window. I would recommend that the document open in the same window, and when you click "save" or complete your workflow, it would take you back to the previous screen you were on (in that same window) and refresh that screen. If you want to open several documents and still leave that page (window) open, then you could hit "Control" when you open the document so that it opens in a new window.

Speaking of workflow, when folks click on the "workflow complete" button, they don't see the pop-up box to complete the action because they have to scroll up to see it. I would recommend either moving where you have the "workflow complete" button to the top of the screen (where the pop-up window appears), or have the pop-up window appear next to where the "workflow complete" button is at the bottom of the screen.

Thank you again for giving us the opportunity to let you know how your product works for us!

End users have been very happy.

My coworkers don't have to come to me to find various paperwork--it is at their finger tips--of course I still have to remind them occasionally, but that is simple.

Just as I indicated above, affordable, reliable software that manages my documents. I know I don't have to worry about them. PinPoint has helped with my peace of mind so much.

Pinpoint has been a great purchase and highly recommend it

Great company to do business with. Have been with them for many versions of the software and the product keeps improving.

They are willing to answer questions but I would prefer phone support more than just emails or website support.

Great way to store your data

helps with document management and online backups of important data files. 3rd party integrations are inbuilt and helps with adding more functionality and features.

Took a little time to get comfortable with it as we had in on a server. Once we did it has worked great.

My overall experience with PinPoint is good. Their customer service was able to help me with any issues.

Pros -
1. cloud has always been up when I needed access to my documents
2. integration with drop box is easy
3. always on the latest version - no patches or upgrades needed
4. Excellent response time to locate and view documents

Cons
1. No way to reorder the columns based on a users preference
if not using a field(doc status), cannot move to far right and allow the meta data fields you need to be in main area of screen.
2. cannot hide column (like doc#) - since it is of no use to a user
3. cannot sort a column - ascending or descending
4. after a migration - folders are not in alphabetical order
5. some screens are full of many functions (powerful) but also too much for some users.
(provide some user preference settings to simply user interface )
6. moving a doc from one folder to another - should keep current divider as default, instead of making user reselect divider
7. if using the NAMED dropbox folder, no easy way to copy this prefix from the pinpoint display

Personally (but I use Pinpoint all of the time), I find it easy to use, great for storing, I've seen some bugs (minor), and have offered suggestions to your support staff. When I train my staff to use Pinpoint, I hear complaints that it's difficult to navigate; to find documents, hard to figure out the Search Content page (we use this page the most). I think the more we will use it, the better response I will receive (just have not achieved this level of satisfaction yet). We would like to have outsiders use the View User screen (to view their own documents, without calling us to send them), but I have a feeling they may find it difficult to use as well. Errick is awesome! and your web support is very good too!

Overall they provide good customer service and the cost for the storage size is great, they regularly make updates and work on ways to improve the product.

The attorneys I work with are largely computer-literate only to the extent of being able to do Google searches, and legal research (Lexis, Westlaw, etc.). A few of them also able to use social media (Facebook, Twitter, etc.). In short, they have no experience using document management programs, so having one that is as easy to use as PinPoint is really a necessity for them. I have had excellent reviews from all the attorneys who have used the program. The only "complaint" I have is that it seems really difficult to clear out cases once they are done. I would like it if we could just hit "delete" and have the cabinets go away (with a warning message of course).