Yext Reviews

This is a one-stop dashboard to ensure that your company's information is accurate and consistent across 140 informational websites. This can be important to search engines and your company's position on the web. Additionally, if you have multiple business branches, this is almost a must to ensure that each location is coming over as accurate on the web.

Mostly you are left to your own to manage and navigate the program. It could be a bit more challenging for users that are not privy to the importance of internet SEO.

What I like most about this software is that it makes updating client information across listings fast and easy. Before Yext, our agency used to spend a lot of time updating hours, uploading photos, etc..now it can be done in a fraction of the time.

I also love that Yext allows us to quickly add schema to a website that auto-updates when business information changes.

I least like that the integrations with Google My Business and Facebook must be set up separately. This sometimes gets overlooked by my staff or if we have trouble gaining access from a client, it will never get done.

It would also be nice if social posting could be pushed to more than just Google My Business..for example Facebook, Instagram, Twitter. That could allow us to replace other software with Yext.

One thing that would be nice is if Yext salespeople were able to help us better monitize the software as an agency. I've done a few meetings and phonecalls to try to come up with better ways to use and sell the software to clients, but they always turn into the Yext sales person trying to get us to commit more money to Yext. I'd love to get some ideas on how other agency partners are using Yext for their clients and selling the software/service with their service packages.

I don't really have any pros about this software.

I work with a company that has an Enterprise account with YEXT, and as we struggle to learn how the system operates we must lean on support for assistance. Unfortunately, YEXT's support is almost nonexistent. I use the term "almost" because the individuals who make up the support team do make an effort to assist. But, I believe that support has almost zero knowledge of how the system operates in the first place. When I ask specific questions about pushing information from one location to another I'm presented with articles and confusing terminology that gets me nowhere. You must schedule a 30 minute window for support calls, which usually leave me with more questions than I had in the first place.

I liked how easy it was to implement. Our team manages the online listings for over 300 small businesses.

I wish it worked with more directories.

Super easy to use. Accounts on many external platforms can be easily integrated into Yext, which helps ensure information is always consistent and saves time.

The interface can feel clunky in certain areas, though not as much in others.

It's easy to use after learning on your own. Just don't expect them to help you, it's a shame cause previously in another company using this program I had high hopes of them delivering what they had said.

Mainly due to the lack of communication and customer service the company has given us. We feel this a breach of contract as they didn't come to an assistance. In addition we hope others to understand our frustration and be given the opportunity to double check everything before signing up.

There is a reason they want you for a year - it's because they know you'll eventually see the value it has, which is honestly.... none.

The idea behind Yext is solid. It's goal is to help companies manage their listings across search engines and online directories

1. Expensive
2. For the price, I just don't see the value, the vast majority of the search engines and directories they list are useless, especially for small businesses.
3. I don't believe their service can really provide a SEO boost. There are too many factors to consider for SEO these days and using Yext for SEO

It's nice to have everything on one dashboard and be able to make changes at once, but you pay a really high premium to get that.

If you don't keep paying the monthly, then you lose access to all our citations. This is ridiculous.

The tool is easy to use and the have a large staff.

They claim your listings quickly, but you don't own them. When you cancel, they take down all of your listings. There are tools out there that cost less and deliver better results.

The system is very easy to use and automates a very labor intensive process. Yext is a significant portion of our local SEO and citation building/management strategy.

The system is as easy as can be. You fill in the blanks, upload the pictures, connect the accounts, and hit submit. It is that easy.

Yext will also monitor for duplicate listings. It would provide a side by side view of the listing it created and the potential duplicate. That way you can decide what to do with it. And if you want the listing suppressed, you ask Yext to do so.

Cost is the biggest factor. It is honestly perfectly priced. Because if it was any higher in cost, I wouldn't get it. But it is just cheap enough for us to keep it. I just don't feel like it is a 'great' value.

There are a number of features we just don't use. Like the analytics. But that might just be because we are an agency and pay to have higher quality analytics than what comes with Yext.

One big gripe is the integration with Google My Business. We were using Yext before they added that functionality. The problem was that Yext overrode the business categories and caused some local maps issues. Once we figured out that you can override that function, we got it taken care of. But it took us awhile to figure that out. So the con here is that you have to know about that override feature or you can screw up your listings.

Listing management was very good. Review monitoring also very good. However, their customer service is poor.

I had been a customer since 2018 with all my customers using the service. I was automatically renewed in late February. I reached out to my rep to discuss and he never responded. I just concluded a three month communication with Yext's ticket system and they will not cancel my auto renewal as they claim i had inform them 30 days before renewal. Had a rep contacted me i would have. These are touch times. All my agency's clients are closed. I had cancelled each individual client account with Yext. I offered to pay one month as a compromise but they will not accept. I just told them to terminate my account completely and will never work with them again. I assume i will see them in court. What a poor way to treat a customer. There are plenty of other services out there.

EASY!!!: I have used Yext for 3 years for our small law office to make sure we have good, consistent listings across all the proliferation of business listing sites. If you have a web presence for your business, you likely know how important it is to have your business name, address, and phone number appear the same on all these sites to ensure Google correctly recognizes the business. But if your business is more than a few years old, it likely has many variations on all the listing sites. Going to each individual site and claiming the business, correcting the info, and completing the listing would be a full-time job. Yext gives business owners an easy, one-stop spot to fix many listings at once.
Features: Correct business info, tell what the business sells or does, add specials, add photos, manage social media, manage reviews, for many business listing sites, all in one place.

Social media management: I don't particularly like or use the social media management features. I find them too rudimentary for what we need.
Yext is a bit pricey.

I love how many directories are associated w/ Yext. When the subscription is live, this boosts SEO tremendously.

I do not like the fact that once you cancel Yext, all of the previous directory listings . I get it, but I just don't like it.

Using the Yext API, we were able to connect our website CMS - which controls our hours - with Yext. Thus each time our hours are updated, all search engines and social media sites are updated simultaneously. Real timesaver and ensures accuracy!

It would be great if we could add the update of Twitter cover photos as well.

I like the ease to set up accounts as well as the feature to suppress duplicate listings and keep track of featured messages.

Not too happy with the basic reporting system.

Keeps all of your local citation sites all in order with correct information

If you stop paying for the service, the listings all go away

I run google pages/online listings for close to 200 clinics across the United States and Yext makes managing minor changes very easy. We've also seen great results in how are listings are doing from an SEO standpoint.

The analytic reporting was slightly delayed at first but they fixed that!

This software has a clean UI that let's the user know the status of every listing for every location.

Yext is priced signifantly higher than other tools in a similar space. However, we are happy with the value for the pricing structure.

I love that updates and changes are seamless with this software over multiple platforms. Also love the ability to track and monitor reviews all in one place.

The analytics when sent to clients is in a pdf format unless they are a user. In this format it is hard to read and understand what all these analytics are pulling in each category.

When you work for a company that has hundreds and hundreds of clients, it's difficult to manage dozens of directory listing. Yext makes it a lot easier to do so. Whether they're minor updates or changes that need to be made.

Sometimes certain features disconnect if it's integrated into your own platforms.

The network and easy to use system helps me allow clients to be found locally instead of having to register with 70+ sites.

I would like an easier to export a set of analytics with all the key metrics to be easily shown. I can see much more on the back end but lose the interactivity when I export to PDF.

The Yext tool allowed us to efficiently provide directory/profile/listing services to our clients, without having to manually submit each individually. It saves us time and provides a better service.

Sometimes the features marketed don't align with expectations/results.

- Easy to add locations
- Excellent interface usability and aesthetics
- Great Customer Service

- Sometimes the verification process can be difficult.