ACE Dental Reviews

Your software is easy to use, the Insurance windows are very user friendly. I also like your technical people,they helped a lot when I first started here

The type, (fonts), even the largest one are still too small to read easily. I find the software to have glitches, where you have to go in and out of the schedule to get it to print out correctly and the new feature where you put appointments on hold it will say chair conflict when there is not one, so you have to go out of the appointment area and come back in to get it to place the appointment. Ends up taking more time to do these tasks then it should.

I’ve been with these people for years and because I am moving to a more updated software they Took all of my patient information out of my computer and will not restore it!!! They are horrible I do not advise them this is an old cheap software and you need to get something more updated than this!!!

Horrible horrible customer service just horrible

I love the ease of this software program for our dental office. I am positive that any employee can easily learn the functions within a couple of days. The customer support is beyond awesome. They are only a phone call away and if you have to leave a message, your call is returned within a matter of minutes. If you forget how to do a particular step, there are tutorials readily available or again just a phone call away.

I would say the only part I like least is the periodontal charting feature. It could be more fine tuned for the needs of a hygienist.

Its user friendly. The cloud feature makes it easier to manage remotely. Reports are clear to understand. E-reminders get to patients timely. No interruptions in service due to server issues.

Ereminders still remind patients about old appointment times when they reschedule. We've had instances where patients call or email upset because they've called to reschedule but they get a reminder that the appointment is still set for the original time

This is a great program for the price. Ace program is windows based and there is no need for a trainer to come out to your office. All backups can be sent to ace cloud!

Problems with computers when there is a windows update. We had some problem with cloud backups . Need separate backup for X-rays.

Being able to give our patients an itemized receipt. Relatively easy to generate dental insurance forms. When there is a change in "family dynamics", easy to move a patient to their own account. The "How do I ...?" are rather helpful.

Sometimes a little more flexibility is needed when generating dental insurance claim forms. Also a very minor problem is importing patient photos. Just can't seem to do it.

As a dental provider for over 20 years I have worked with all of the software out there. What I particularly love about ACE software is the tabs across the top. I don't have to go through 3 or 4 clicks (or more) to find what I'm after. I simply look across the top to find the tab I want and I'm right into the page I need. As a dental provider, time is of the essence. We don't have time to mess around with the hassles of scrolling to accomplish one quick item. This program prevents that problem nicely. When you work all day with patients and software, one less hassle is king. This is MUCH LESS hassle! Thank you ACE!

Not really anything. Once I had a problem with ACE working with my Windows 10. Face it, Windows 10 is a pain for all of us. ACE had a glitch with something in Windows. Their tech support was right on it. With the next update (just as in my personal MAC and iPhone) it was one and done. Problem solved. I have been with ACE since 2007 and this is the only issue with the software. Do I blame ACE? No, I blame Windows 10. I recommend ACE without reservation! Thanks ACE for keeping me a happy customer!

Ease of program and great customer support. Always timely and very helpful.
Anyone in the office could learn this program and the tutorials are very helpful as well

Would like to see a tooth chart printed out on patient estimate sheet. With that the patient could go home and be able to tell what teeth were discussed and where in the mouth they are

Ease of use.
The pros should not require that I send in 100 character minimum.
There is nothing that stands out as far as the pros go.

Ease of use. I should not be required to fill in 100 character minimum.

Least like the fact that the subscriber information on the insurance has to be entered as a separate profile if not the patient then linked in to the patient. We have a lot of inactives in our files for this reason.

the program is so easy to use. if you can't find or understand something, there are tutorials to help. also if you need support they are the most friendly support i have ever had to deal with, and we always get the problem solved.

can't think of anything, our office loves the program. .............................................

I like azure and the fact that the price is right - so now I'm writing just to meet ur character requirement.

Too many glitches. Not forgiving if u schedule too many units for the appointment space. It just deletes the appointment u r trying to make. Also u can't delete duplicate rxs unless it's the same day. Not real user friendly -

ACE does the basics of a dental office very well. The support is very prompt, courteous , and I appreciate program updates in the yearly support fee.

Manipulation and display could be improved on intraoral pictures. Voice or automated voice messages could be incorporated between rooms

easy of using, great tech support, cloud, multi users, great software. hardly any problem with data base

if it can include medical history, consent, etc to support paperless office forms. Billing statement/pretreatment estimate is little complicate

Easy to use and affordable. We have a multi doctor practice and works well for this.

We have not had any problems with the software.

Affordable, easy to use and good support.

Did not find it yet.

simple to use and very little training for the staff. Intuitive

Cost is fair. Monthly support fee could be a little less expensive

Easy to use
Makes work easy
Excellent customer service
Amazing speed
High speed
Easy data compilation

User friendly with great customer support

Would prefer a version to be used on a Mac computer

Easy to use and does everything we need to track payments and billing in our office. Have used ACE for years and have never been disappointed with it. No problem with bridging to our Digital Radiography software. New employees have no problem quickly learning the program. I would highly recommend it to any office.

Sometimes when you call for support they are busy but they soon return your call.

Ace Dental Software is easy to use. It has good price point. It continues to remain up to date as different aspects of dentistry and dental regulations change. Over the years I have found Ace to be responsive and their customer support is friendly and helpful.

A web based version is the future. This, I think, is their biggest challenge.

Ease of use

Easy to manage patient appointments with ACE Dental, other great services are offered, too (eReminder, eRecall, eSurvey)- try them!

Sometimes, the software needs to be restarted in order to continue working (ie: it "freezes").