Benchmark Gensuite EHS Reviews

Our organisation was looking to initiate the transition of our system from the paper based collection of data to a digital solution. We came across Gensuite and knew at once it was the best fit for our business. The simple user interface coupled with a powerful back end means that our users get a system that is easy to use and the business gets a system that provides meaningful data analysis to help improve performance.
From initial scoping through to implementation planning and ongoing support has been great, local support backed by global resources means we deal with a small team that understands our business who are supported by a global network of technical specialists able to resolve any issue.

My organization's use of Gensuite created new challenges for Gensuite; Wakefern is a grocery Co-op with multiple Members and information from one group isn't to be shared with the others; various toll gates had to be created to protect the integrity of Members' information and still allow Wakefern access.

I'd like to note that my scoring for Features and functionality was not at the highest but doesn't reflect Gensuite itself. It's based on my division's use of Gensuite which isn't solely Compliance, Safety or Environmental driven. We developed our own use if I&M different than most of your users.

Support has been great - always available and accommodating.

I find that genesuite as a system has a lot to offer our business and can be used to record a valuable data. I find that using gensuite on a day to day business can be very time consuming and consist of a lot of admin to get the data that you require. Gensuite would benefit from being simplified to make the user experience easier .

This software has been a great asset to our organization. We are finding more uses for it every day. Gensuite support teams have been very responsive and I look forward to continue working with them.

At this time I am very frustrated with the product and system. Previously, I had a better experience, but currently I have no trust in the data accuracy and quality. We designed a fix to ensure the data matches, but it does not, yet we are still being charged. There is no communication or feeling of urgency or follow-up. I have given data to senior management that I now know is flawed and affects my credibility. I get constant complaints from my staff and am considering exploring other options - even though I really don't want to, as I am a longtime, loyal Gensuite customer.

The customer service is outstanding and they will not leave you out in the cold. Brief monthly follow up meetings after implantation are very valuable. This is my second experience launching Gensuite, now with a second employer. This experience was just as pleasant as the first. Looking forward to what the future will bring.

Gensuite is not the least expensive option for management system software. They do support the product and have a mind-set for continual improvement. Many different applications available make it likely there is something that will fit your needs.

We are able to combine field observations with data metrics in order to develop and implement more effective compliance programs.

very goo

We purchased Gensuite initially for the action tracking module. It works well. Other modules such as MOC were not as well developed and we spent a lot of time finding bugs in the software.
One thing I don't like about the software is that there seems to be too much focus on what I call "eye candy" which does nothing to improve my workflow. Overall, however, the software works for us.

The customer support is very good. We've had a number of customer service people in the past 4 years and they are all very responsive to our needs.

Replacement of stand alone systems has been great.

Loving it ever since I got the chance to use the demo version from May 23, 2016 onwards. Gensuite team has been able to customize and coach new user clearly and diligently without failure.
Even the webinars are highly anticipated and cater to all the time zones.
Coming to technical troubleshooting and customer service, no other EHS software providers come close to Gensuite.
Speed and timing are of the essence which make Gensuite such a reliable and consistent software.
Thank you very very much for making EHS data analytics the way to go forward. Let's see what Gensuite has in store for coming IR 5.0.

I have enjoyed working with the Gensuite team. It has been difficult trying to fit our business needs/use of this tool onto the pre-formatted tool design. Changes at times have been difficult or "impossible" and sometimes take WAY too long to complete. On the flip side, there have been times when we get exactly what we need within days sometimes hours. I appreciate the open and upfront approach you take when developing new ideas and look forward to future improvements. Thank you!

I like Gensuite and it's ability to pull trending reports. I personally use the Inspection Tool reports and am able to view at a glance employees who have completed an inspection, where it was completed and if there were any discrepancies. I can also view if the discrepancies were resolved or assigned to someone.

It's always easier to include software programs in safety programs when they are just being developed. Gensuite is able to accommodate new and existing EH&S programs due to an exception product, superb customer service and using the continual improvement process safety demands. Gensuite is able to strengthen an EH&S program within multiple industries and specializes in moving EH&S programs forward by providing valuable resources and tools necessary in any industry. Gensuites provides a blueprint for success with any EH&S program and provides the technical support needed for integration. Gensuite stands by their product by continual involvement after the sale is made and has provided excellent EH&S knowledge along with valuable EH&S tools.

Overall, I like the Gensuite software. While, the results are satisfactory, the Training Tracker could be more user friendly. This is where the system needs the most improvement.

I am familiar with several of the apps in Gensuite, but, as a trainer, Training Tracker is my forte. The app works well for tracking who needs what training, as well as, reporting against what training has taken place. If I were to design it, I would have made different decisions on the look, feel and functionality, but for an "off the shelf" solution, it does pretty good. Gensuite is also willing to work with it's clients in order to customize the experience, if they feel other companies would also be interested in a particular feature. Overall = satisfactory.

I have used Gensuite to enter incident reports and enter actions. It is fairly user-friendly but there are a lot of fields that seem unnecessary and cause confusion. I think simplifying the number of fields would help the user experience.

Your software has everything needed to track safety in and out of our lab. It is easy to use and the lists created are helpful. Anything we need to be implemented is taken care of quickly. We also don't need to fight the support for any help. The navigation could be a little easier, but once learning how to get to different parts of the software, it is easily done.

I work as a site admin on the suite and it offers some great reporting tools (subject to input). The power behind the scenes is awesome and can be daunting to the uninitiated. That said the data mining is quick and responsive.