Famly Reviews

Really easy to implement Famly into our business, allows quick and easy communication and information sharing for service users and staff.

Nothing really, they have a function where you can suggest new features that would be beneficial to your setting and see what is currently being developed which is great. Already we have had two suggestions developed and now in place within the system.

Training sessions available to cover all aspects. Famly staff are really friendly, very polite, approachable and always on the other side of the phone, e mail or help desk if needed. The software is easy to use, there are great features that our previous software didn't have.

Training sessions only lasted max 30min, would have been great to have a longer time slot.

How easy it is to interact with the platform. The customer service and the help center are great! I have found that Famly really cares how their customers use their app to its fullest potential. I was given a team member from the beginning and he helps me so very much. He encourages me to use the app to its fullest potential. We have not had just one meeting but seveal and continue to have them to my benefit.

I would like to be able to have more access to some of the high tiered options.

This is has streamlined our invoicings.We are communicating more and better with parents (not just messages, but notifications on children, observations, nappy changes, registration etc)We can track our revenue better (trend analysis etc)Lots of industry advice available

I think I would like the invoice to be clearer for the parent but I need to discuss this more with the Famly team.

Navigation of screens; links with clear instructions for queries; clear use of colours/icons/visuals to aid navigation; comprehensive reports which export to csv; ability to create own lists from data (e.g. birthdays); straightforward invoicing including ad-hoc sessions, credit notes and debt monitoring.

Nothing. Once we learnt the differences compared to previous system, we could adapt admin processes to work with Famly. There are several aspects we do not currently use but this is only because we are linked to a local authority's processes. For independent nurseries, many features will be beneficial to efficiency.

I love that Famly is so easy to use. It is intuitive, it has a ton of useful features and has enabled us to replace many many of our paper based clunky and long winded practices. We love that parents have a space where they can go to see all the updates and return to again and again if needed. It is so important that we can communicate among the team as well as with parents in the same space.

Integration with current business was very easy. In general we are very happy with the software, and even our sister nursery has started to use it now too. However, there are a number of things that we still would love to see improved: *calendar to look like a page (30 days to view) *calendar to show all new starters (day of registration)*ability to input holiday entitlement for the year so that system then can show how many holiday days are left for the staff and management to see (currently still have to have a spreadsheet for this) *ability to upload documents for parents *ability to alter welcome message so we can include links to our policies / all about me books *ability to edit About fields on child's profile so that we can add questions that are relevant for us *ability for parents to upload documents (Birth certificate, proof of address) *ability for parents to fill out their contact details only once if they have multiple children, as well as ability to link children to a number of contacts rather than filling out the same information many times

The ease of use and links to reduce written paperwork

That the observations don't link to curriculum anymore now I've updated the app (SCOTLAND)

We use Famly on a daily basis across three nursery sites, where all employees comment on how easy the system is to use. We want to ensure we are providing a 5* service to all parents within our settings. Famly aids this in the options it gives us to communicate with our parents and for them to be able to communicate with us, whether that be through sending photographs through the observation tab, or communicating through the messages tab. Families are able to gain an insight into their child's day through the different options it provides.

The only thing we would change about the software is having 2 year check reports show up on the progress report tab.

Famly is very user friendly
Services users have nothing but positive things to say about this software. Communication has massively improved between all who use this service.
Great to have everything under one umbrella, not more than one app.
Overview of staffing, children and profiles.
If we have something we want added to the app, this is taken on board.
We are all very happy with it.

There is no 'out of office' for staff (messaging)
Documents section only accessible to staff. We would require a separate documents section for parents to see documents we upload and choose to share, for example Policies and Procedures.
If a child hasn't started but register and you make a mistake on the room moves this can be hard to amend without seeking help. Can this be made the same as children who are registered?
Can bookings lines automatically match room moves (keep room moves manual) without manually putting them in every time, this would help keep a track of children being in the right charge band?
Logs you out too quickly, we know this is a safety feature but can this be changed to suit the setting, no devices out with building for confidential issues.
Can you automatically select child who are signed in on a particular day to select all for posts about news or activities, instead of selecting each individual child.
Could we get a colour code/ letter in icon to differentiate between breakfast, AM/PM snack, lunch and tea?
Medication app like the meals so when we can notify parents when a child has had medication.
Can we have Child Development Milestones on the Child Development app as well as the curriculums.
Manager signature section in accidents/ incident forms (like witness/ other staff).
A function to draft accident/incident so this does not disappear if a manager cannot sign/send immediately.
Messages mark all as read/unread.
Bump posts to top of news feed.

Too much to list here! Top two are that the Learning Observations being tied directly to New York State Early Learning Guidelines and Go Live.

Family / parent-to-parent engagement could use a little attention. Teacher profiles in which there could be a Bio section, more information for parents to see to get to know their children's teachers better.