Navan Reviews

The product has improved dramatically over the past year, and the company continues to put resources towards additional improvements. The main benefit is consolidating reporting for business travel while also giving an employees an incentive to save money.

The platform is still a work-in-progress, so some of the UI takes getting used to. Sometimes I question the pricing as it will be higher than other travel websites, especially for international travel.

It's very easy to navigate and it finds great options.

I wish you could include corporate codes to offer discounts at specific hotels.

It's great to have everything on one site as opposed to manually checking airline/hotel rates vs third party sites like Kayak.

Still leaves out other smaller 3rd party discount travel sites - especially for hotels.

Very easy to use software. As user you can get special prices for hotels when booking via Navan

you have to manually remove some filters you used in previous searches, otherwise you risk too see only a small part of the results

That my entire trip was in one place - and all rewards information can still be applied.

The rental car function needs a lot of work. My receipt showed different information than the company had on one trip which was a painful issue to reconcile.

Eveything is there within the app, if you are on a phone everything is really easy to pick up and submit info. Now that I know how to best use the apps I look forward to planning a trip with Trip Actions Liquid (or is it called Lemonade)

I was very confused for the first month trying to figure out if I need to use TripAciton or Trip actions Liquid and was also a bit disappointed that the platform is very much focused on a mobile experience and not desktop. I personally like to do my expense report and planing on a PC

Being able to have what my company deems within budget listed for me to select when travelling. Customer support is also fantastic. Makes travelling a lot easier and auditing information is in 1 place. No need to worry about expensing as it can be connected to corporate CC.

Honestly I have nothing negative to say about TripActions. I have had nothing but good experiences with this software.

I've recently started using TripActions and I like how their website is user friendly. You can compare costs from different airlines and hotels and choose the best that suits your needs and budget. It also recommends airlines and hotels from previous bookings making the entire process seamless. Lastly, their customer service is fantastic and super friendly whether it is on the phone or via their chat.

I don't have anything bad to say about TripActions. I just wish there was a way to get hotels.com rewards. I spoke to their customer service about it and they said that they are working on it.

The software was the greatest travel & expense management software I've ever used. The software is very user friendly and has great features, in booking and submitting expenses with the credit card option. When using the software and credit card for business, company reimbursements are the fastest I've ever experienced.

I actually have nothing bad to say about this software. It is by far the best I've used of its kind.

I really like how the booking options display based on the company 's travel policy. This has streamlined the booking process because users are not having to get approval so long as the booking fits within the provisions of the policy.

With hotel booking, a user can select to search based on a company office location (that have been configured); however, this is not available for flight bookings. We have unfortunately had a case where someone selected the wrong airport (a 4.5 hours' drive away) because it had a similar name to the right one. This would have been avoided if the user could have selected to search for flights based on their location and the office location to which they were traveling.

It is very intuitive and easy to use. Finding hotels and flights hasn't been that easy.
Great feature: you can create an "itinerary" and have flight and hotel under the same folder.
They have great customer service (I've only used the chat portion)! They are vert friendly and are quick to answer.

A little disappointed that I cannot link my hotels.com rewards program. I have notified their customer service team, and apparently a lot of people have requested that they link hotels.com reward program so hopefully they are working on it.

Also, some of their features are inaccurate. For example, I bought what I thought was a train ticket but it was in fact a bus ticket.. it didn't mention it in the booking process.. I only found that it was a bus ticket in the confirmation email I received AFTER entering my credit card information and paying for it. HOWEVER, I mentioned it to the customer service team and they looked into it, apologized and offered a refund if I was no longer interested in taking this trip!!

Feature-wise this is on par with most other travel booking sites such as concur. The website is quite modern and loads quickly which is important. Most of the time when booking travel, you are waiting for the search query to finish running. TripActions UI make it more palatable to wait. I also really like the incentives program which offers up cash which can be redeemed for gift cards if you choose a more affordable option. It's a nice reward for good corporate citizens. The other great thing is that it shows all the different ways to book the property, i.e. through hotels.com or directly through the hotel.

Sometimes certain hotel properties that I want do not show up in the primary search. I have to go back and explicitly search for these properties. While the search time is quite reasonable, it can always be faster! But I understand they need to query a variety of systems to get the right pricing.

Ease of use, gamification and customer service

cancellations are challenging, pricing can vary

We just started using TripActions right before the pandemic where we are no longer traveling, but I have to say, this is one of the coolest softwares out there. The fact that I make money (via Amazon giftcards) for saving the company money on my travel expenses is the greatest thing. I think that's their best feature by far! I usually stay at the same place each time I travel for work, but this allows me to stay at other places (so I get to explore the area), save the company money, and I get a little out of it too!

I actually don't have anything negative to say about this software. It makes traveling so easy and I love that everything can be booked in one place (airfare + lodging). It allows me to make decisions that both benefit myself and my company and that's so awesome.

TripActions is so much better than any travel booking software I've used before. When using other software I've often been frustrated that hotel rates were more expensive than I could find elsewhere, but TripActions often has better rates than I've found myself. Couple that with the reward system that rewards employees for saving the company money and it's a real win/win situation.

Very little. It would be great if they had the option for billing in non-US currencies and I've had one issue where the flight I wanted wasn't available through the site, but other than that, it's been great.

- visibility into travel options
- ease of travel planning and booking
- great incentives for economy travel options
- Beautiful, intuitive design and feature set
- great customer support

Honestly nothing. Trip actions is currently my number one favorite piece of software.

Basically as easy to use as Google Flights or Kayak when it comes to booking corporate flights. Friendly, intuitive user experience that shows you options in a way that anybody who uses the aforementioned sites could easily use. Showing in policy v. not in policy is super useful and saves a lot of time for regular users. Same with seeing how many seats left in a flight.

Honestly not much to not like, at least from the perspective of an end user. Perhaps one of the people in HR who manages configuring the expenses/travel policies will have a different take.

I can appreciate how a full itinerary can be viewed in one place. If you start with a flight, TripActions can help fill in the gaps (location and time of rental car pick up, etc).

Tagging, reporting, and other settings can be tricky to navigate. It's also a bit expensive for what you get.