Capptions Reviews

We are able to create personalized reports to our needs. The program helps to create standard reports for customers as well internal reports for our service engineers. The possibility to write reports via desktop PC, laptop, phone or tablet is much appreciated and gives us plenty of alternative ways to create the information for our customers and colleagues quick and clean. We've been able to reduce the time for report creation between 50% - 70%.

In our case we double check reports before sending them out to customers. If we see mistakes there is no good process in place how to inform the creator of the report and to follow-up the corrections. Today we have created a little work around.

Except for connecting our QR-scanner to a phone, the part of our monitoring process for which Capptions is used is easy and intuitive. Also, support service is fast and adequate.

It is slightly outrageous to me that Capptions charges per monitoring. Unless there is manual labor involved in each monitoring we do, this does not make any sense. Also, the amount charged per monitoring limits scalability of the whole process.

Easy to use, problems are fixed easily, cost effective, easy to create and publish forms, training requirements are minimal for administrators as well as users, whole process of entering a Capption report through to investigation and closure is smooth, easily adaptable to work with other systems for reporting

some managers would like have easier overview of their Capptions - need an extra layer of supervision from the present one layer. Reminders for when Capptions or Case files are overdue (plus an escalation process) is not available at this stage.

Possibility to adjust to your own preference Template building for all registrations can be done by costumer.
Real time inside in observation, trends and status of actions to be taken.

internal Notifications to users on status casefiles can be improved.

Especially the personal that help you when you have any questions, they respond is very quickly and they take the time to help you out.

The software is very easy to work with for the administrator and user.

The government was during an inspection very pleased about the way that we can garanty the following up of actions from audits, inspections, safety walks, etc.

The people of Capptions are listen at your questions about what your company needs to make it work for them

I miss a manual to create templates, especially because you don't do this every day.
No reminder mail will be sent to the owner of the action when the due date is exceeded.

Easy interface, easy to use and good app

No easy customization of the output and sometimes the pictures do not sync properly. This is not reported by the software and can only be seen when the reports are made.

Ease of use, plug and play inspections, Engaging everyone in the organization to contribute to continuous improvement.

Limited dashboard functionality, but most of all the fact that although limited we sometimes loose our valuable work due to unclear problems in the system

Elimination of paper flow, thus increasing speed and accuracy of processes
Implementation of different procedures for different departments in 1 application
High level of customization included automated e-mailing (in/outside the company)
Wide range of devices and browser support
After initial setup high range of customization possible (DIY)

Limited possibility of customization of dashboard (reporting)
Overengineered use of labels, escalations and files. Too complex compared to the ease of use of the app!

It is very easy to use and works like a charm

There is nothing bad to say. We are all very happy with the software.

It helps in building great workplace as well as managing the all my important documents. On time alerts with no data loss.

Still I am unable to find some notifications.

Easy to use, able to built templates, assign action holder while reporting.

That it doesnt have live charts for safety trends.

Template builder is amazing, very friendly and easy to use interface

The phone app sometimes takes about a minute to open, that can be mildly inconveniencing

Preset templates helped to build an application meeting our needs, very user friendly and intuitive, easy to implement and train users.

From our experience and based on our needs we did not have major dislikes.

To understand and prevent serious incidents, organization admins can determine which incident categories are those and create a suitable process to assess the root causes.

Record inspections of PPE , lifting equipment, staff records or any other important documents on your iPad, iPhone or any mobile device.

It's easy to generate reports, which are complete and easy to understand by our clients and to integrate their own platforms while on their premises.

The cost is quite high for our use case.

Het systeem is gebruiksvriendelijk en geeft een goed overzicht van meldingen. Trendanalyse zijn goed uitvoerbaar door toedoen van de custom made dossier opbouw. Het Capptions team denk mee en is erg prettig in contact.

Wanneer er minpunten zijn kunnen deze in goed overleg worden weggenomen. Lastig is wel de automatische aanmaak van observaties bij escaleren uit een inspectie formulier. Echter is dit niet problematisch omdat in ons geval trends uit de dossiers gehaald worden, niet uit de observaties.

Gebruikersvriendelijk, simpel opgesteld, ik kan makkelijk zelf templates aanpassen.

Ik weet niet of het nog zo is, maar foto's die staand genomen worden komen erg rommelig in het rapport.