Fountain Reviews

I used to like this software before because of the simplicity of it. easy to use.

There are a lot of features that I least like about this software. Here are some of it; 1. Latency 2. There is no drop down arrow anymore to notify the use that there is a duplicate application/account.

We've used Fountain for ~2.5 years and have seen notable changes in the product. There's a ton of customizability and an open API lets us build the perfect system for our processes without much engineering required. Support has been great - both in general response time and willingness to address feature requests.

Fountain's focus is on functionality and obviously less so in the UI. There's limited design customization which makes it hard to utilize certain features. It serves as a strong backend system, but the applicant portal doesn't exactly meet our needs.

Helps streamline processes, shorten on-boarding time for an employee, makes scaling in new markets easier and is constantly evolving to meet the new demands of our growing business.

Would love if the chat platform integrated with slack.

Fountain has a fairly comparable feature set to rival ATS systems, but in my view, they've designed their product in a more intuitive and user-friendly way. ATS systems are rarely used and administrated by technologists, so it's of the utmost importance to make it simple and straightforward for those who don't have a technical background. I think Fountain noted the importance of this at the outset, and their product reflects this priority. I'm a fan, and I've heard no complaints from those who use it often.

I'm pretty satisfied, however, I can't think of any unique and distinctive features that only Fountain has. Mainly, they've taken the same set of predictable needs and accommodated them with the best user experience.

It's pretty easy to build and replicate hiring workflows + pipelines, which is helpful for fast-growing businesses

Wish there was more customization and features with their email tools

On-boarding time is very fast and efficient. Super easy to manoeuvre around within the system. Filtering out individuals is so much easier as well.

If the internal chat system could somehow be integrated with our internal chat system. Would make it easier to flag issues with accounts quicker.

Fountain is easy to use/learn which makes implemetation fairly simple. I like the range of features available that allow you to customize the ATS to your needs.

There are bugs/glitches occasionally, which is annoying.

The product is very easy to use and Fountain is always looking to upgrade and improve their platform. Candidates tend to love it!

The customizability of the platform for design and branding is pretty limited. They could improve in this area.

It is very easy to use. Real time process.

I think it is better if we could just delete rejected applications. For example, duplicate applications. Also, about fraudulent applications, there should be a list of fraudulent applicants. So that when they submit another application, it will notify the system that the application is a suspected fraud so the agent will have an option to reject it.

The most impactful feature is the new feature where the driver's information's are presented, it's very accessible, no need to navigate other things, all the information's are already made available.

Fountain needs to improve when it comes to their integration, there is so much error going on and we need to reload the page every time since some things are not working.

I like most the possibility to label each applicant, and manage him at the best for the future needs

I would like to manage on my own the possibility to add or modify sections

user-friendly and easy to navigate. The recent update is really good since we can customize it based on our preference.

If we are to update the information: for example the name of the applicant, it does not reflect on the history. It'll be better if this changes can be seen.

- Fairly easy to use
- Can link google calendar with the interviews
- Can customize the automatic messages

- Some glitches would cancel interviews & reschedule

I use fountain to review applications for various positions within our company. I like that we can customize application questions and document upload fields in order to efficiently gather all necessary information in one place. Also, the integrated texting feature makes it easy to communicate with applicants regarding application status, or to schedule interviews. Fountain also allows for the inclusion of video response questions, so I can get a sense of the applicant before arranging for further interviews.

My one major complaint is that documents uploaded in fountain do not always transfer successfully into our internal system. Fairly regularly, I find that documents imported from fountain become unreadable or unable to be opened, meaning I have to go back to fountain, download the document to my hard drive and manually import.

Fountain has good API integrations which allows for a better workflow creation.

The implementation was difficult, we lost our Account Rep in the process. It was a lot of self discovery versus the support we had expected.

The flexibility and customization of Fountain is fantastic. It has allowed the business team to take back control of the on-boarding experience where we had to rely on developers in the past. It allowed us to roll out custom recruiting flows for new markets in hours rather than weeks. The built in scheduler and message center are fantastic as well.

Reporting functionality has improved over time and there's definitely more room for improvement there.

Allows to process and hundreds of applicants a month

Could improve dashboard, requires multiple clicks to view data

Easy for many remote teammates to use together and keep track of high volume of applications. Lots of customization available.

I wish old process scorecards could be archived without loosing applicant data to clear up drop-down menus.

It is hard enough hiring for a position in my field of work, but adding on all of the usual follow up tasks and emails to candidates, it almost seems daunting. Fountain streamlines the process starting from initial posting to hiring and beyond. It even makes email communication an ease.

There are no cons that I can think of, I truly appreciate this software.