TRIMS Reviews

The system is so easy and simple to use, set up completely for an inexperienced user. everything is set up similar to apps on your phone or computer.

i sometimes struggle to report in vision, wish i could build my own reports from scratch. But i know this is more advanced use of the system.

Relative ease when the system works properly

Can sometimes be extremely slow.. They do not offer the ability for a retailer to run a 3 for 2 promotion.. fairly basic retailing promotion these days..
they do not have an SLA for when they will get back to you

The trims back end software has a lot of very useful features and is quite easy to use once you understand the basics. It has a modern look and layout which make it more intuitive to use than other options we looked at before decided to go with Touch Retail.

While the ticket system for technical issues works well and the team in support work on problems quickly, communication could be improved. The causes of any crashes or faults are never explained, instead just an email saying the ticket has been resolved. This would probably be okay most of the time but often it's for an ongoing issue.

I can pick up sales data when not in the office, easy to add stock and view sales on screen.

Producing paper reports is long winded and not always in a simple layout to read.
Updates - information about these would be useful - they just happen but not always sure what they are.

Allows us to see what we need to purchase and what our bestsellers are. Easy to use POS and customer accounts mean customers come back to use their points. Can use the software across our two locations and transfer stock easily. Support respond quickly to any issues and questions we raise.

Back office can be a bit slow and sometimes updates change things that are apparent until an issue arises.

It helps us manage our stock between store and on line, It is a very powerful data base and can do much more than you can imagine.

Being so powerful a tool there is a steep learning curve to get used to using it to get the most out of its functionality.

Integrated well with Magento, it was the solution to our needs. Having previously used other platforms, Trims is the only software that delivered and one that we continue to use. Would recommend.

Hard to say as it does do everything we needed it for. All in all nothing negative to say about Trims.

I am impressed with the versatility of TRIMS, this enables it to fit to the unique requirements of our business.

The reporting is superb with the ability to access, quickly, information required to run our business effectively. I particularly like the ability to auto email reports on a regular basis.

Importantly, the support is excellent. The team are friendly, helpful, knowledgeable and quick to respond. The rep in particular has gone above and beyond to help resolve an integration issue that involved actively engaging with, and encouraging, a third party company to move forward with aspects of the integration. The rep and all the team are hugely supportive and great to work with.

The only slight negative, is that the versatility comes with its own drawbacks. We found Trims to be quite difficult to navigate at first and the reports are amazing, however, again, hard to get your head around at first. Training was essential to use the software and quite expensive. Overall, the learning curve is quite steep but once mastered the platform is fantastic.

The software is user friendly and versatile.

It perhaps is a little bit too in depth sometimes so I am not always sure I am making full use of it. I would like to have more training targeted at my own usage.

I liked the report building facilities the best

inability to return web sales directly into the system and the knock on effect to the reporting and it is a little over clicky

All reporting is easily managed in house and criteria options are wide ranging

Stock management is a little complex but once you have used the system numerous times it becomes easier

Ease of connectivity to Shopify plus additional features

Wish it was cloud based and backend speed was a bit smoother

Staff like it easy to use no frills. Back office tells you all you want to know

Reports in Landscape. No other things to dislike

The numerous reports - good to be able to filter to exactly what it is you want. Good evidence for menu planning and cost analysis.

system crashes - as a new environment we had several crashes which impacted on our trading.

This software solution ticks so many boxes for Ipswich Town FC. The specific modules relating to sports stadium retailing are a huge plus and allow us to carry out everything at the point of sale.

There really isn't much not to like - the annual licensing and hosting fees do start to stack up with the number of ePOS terminals increasing, but this isn't a huge negative

its easy to use and fully functional when in use

slight crashing issues & communication with other systems

The stock and sales reports are fantastic.

Knowing I probably dont use the system to its full potential.

Easy link to website and in store installation.

System updates often knocked out multi till linking.

The console is very slick with all the reporting and features you would expect. There are a number of specifics missing out of the box, however, overall the package does 95% of what you'll need.

Patching and updating the client can be a cumbersome process. Some aspects of the system can be quite labour intensive and sometimes the support can be a little over keen to close cases without divining the true cause of the issue beforehand.