Esper Reviews

The remote access makes it possible for you to manage, debug and monitor with utmost convenience.

Cannot be trusted to handle sensitive information due to unreliable inherent in the wireless feature. Perhaps this could be improved upon by including more safety features.

Esper’s Mobile Device Management (MDM) software stands out in a crowded market, outshining competitors with its exceptional ease of use and seamless deployment across numerous devices. It was remarkably straightforward to navigate through the software’s features and efficiently implement it on a large scale, making the initial phase of device management a breeze. The ease with which the system can be deployed to a plethora of devices is truly unmatched, illustrating that when it comes to practical functionality, no other competitor does it better.It used to take an hour to setup and deploy a single device. With Esper I could setup well over a hundred devices in 20 minutes. My mind was blown.

The pricing structure of Esper leaves room for improvement, particularly when considering the scaling of operations from a few hundred to a couple of thousand devices. This concern was voiced during the pilot trial, yet the response has been lackluster. Additionally, after committing to a year-long contract, there was a noticeable decline in customer service responsiveness, leaving questions and concerns unaddressed. The lack of follow-up from the sales representative, especially after significant financial commitments were made, added a layer of disappointment to the experience. This has led to uncertainty about continuing with Esper, with considerations for developing an in-house solution due to the gaps in customer engagement and the need for more competitive pricing packages.And what about new innovative features???? I think we could do better here.

Everything about the inventory management and user friendly

A bit pricey at times but the offers sometimes make up for it

When I discovered Esper, I was manually setting up our devices, one device at a time. No matter the steps I took, I could never seem to get two devices to setup the the same exact way. One of the biggest benefits that I have found with Esper is the ability to setup a provisioning template so that every tablet is setup the same way, every time. I can also setup multiple devices at the same time without having to keep up with what step I was one for each of the devices.When the pandemic took much of the office work force to remote, I also needed a way to support our users using devices as part of their daily activities. Esper gave me a way to access the device and use it remotely, being able to see what the user saw, but also being able to interact with the device. This feature has greatly improved my ability to support these devices.

I do wish the messaging feature in Esper worked better. As of right now, it is clunky and confusing to use.Also, with Esper having an API available, I wish that that would develop it for Zapier (and other Cloud API companies) to give admins a way to further integrate Esper with other applications.

Easy to install software. Easy to understand process. Screenshot capturing feature.

Pushing a software some time takes more time than usual.

It is easy to configure the device and easy to access and monitor the device data.

Required the data of all the devices battery status on monthly basis.

Has been an astronomical help when troubleshooting with our customers regarding all deployed hardware. Before, we had no great way of launching app updates, running diagnostics, or viewing real-time issues without visiting our customers in person.

I would argue that some of the functionality still needs improvement. In some cases, we find that we cannot 100% rely on the commands we launch through Esper, and instead need to confirm with customers. Hardening these core flows would be extremely useful to our team.

We like being able to connect to our customers tablets to help guide them on the usage and correct mistakes they might come across.

A feature we would like is being able to always change between administrator and user on the tablet.

Remote control of device. All details a user want.

Time of remote control should be increased.

I love that the MDM allows both viewing and remote access to our customers products. The remote access is in real time and it is as if you were in front of the device.

I would say the provisioning part is a little complex, but once you get the templates down, it is smooth as butter.

The devices are easy to access, and tasks are made easier as well.

It makes it easy to access the devices and to accomplish tasks.

We can keep track of where are the divices, control whats aps the devices have or not. Know haw many are online to maintain devices funtionality

In some android versions its hard to keep control

Esper proves to be highly functional when it comes to providing customer support for device-related issues. It offers an excellent platform to gain deeper insights into our customers' needs, making it easier for us to assist them effectively.

One aspect of Esper that I liked least is its occasional slowdown. While it generally performs well, there are instances when the system's speed dips, which can be a bit frustrating, especially when working on time-sensitive tasks.

Remote viewing ability, configuration management, ease of use

Sometimes the app updates constantly fails for no reason. Need more features in Esper SDK.

Easy to use Remote Management Software. Easy Application Install and Reinstall.

Delays. When multiple commands are sent for Build Install - Reinstall, instead of overriding previous command, they show still trying the commands from earlier which causes delay while updating a software.

It is very user friendly, easy to navigate and check our patients status or assist with issues

It can be a bit delayed at times, but this may be more from internet limitations than the program itself.

UIEase of accessADB connectivityLocation on Map for all devices.

Frequent updates not happening automatically.

Manageability is good and easy to handle the devices.

Log management and scheduling of powering on or off.

we have mostly like of this software it's very user friendly and very easy to use and MDM is very easy to configure and enroll the device via email and QR as well and we have also download the daily report and also we can check device health battery pesanteg.

we have mostly like of this software it's very user friendly and very easy to use and MDM is very easy to configure and enroll the device via email and QR as well and we have also download the daily report and also we can check device health battery pesanteg.

Since we work with many deivces and we need to keep track of them, their software update, applications management and everything else that involves control of it became so easy to do while using esper and their management tools

Probably more alerts that are triger by erros on the app

is an easy to use tool, which allows you to perform tasks in an intuitive way.

so far I don't feel that the platform needs anything else.

It's ability to remotely control the device to initiate restarts

The is no ability to download logs for certain devices. so it's hard to find an error when customer reports

Esper allows us to easily push out applications for education and security and keep them updated which is always a challenge.

Having to put devices in enrollment mode, because the manufacturer of the devices did not have a deployment option available at the time.

Over this is a great software that gives visibility and control of all of your devices

The software can sometimes lag behind and not be immediately responsive to the devices.