Bonterra Giving Days Reviews

We can download donor information. It allows us to craft a thank you letter/receipt that goes out immediately to the donor. We can create giving campaigns and also seamlessly participate in our state online day of giving

I have othing to report here. Haven't run into any glitches or drawbacks in our experience with GiveGab. We're very happy with the software, customer support and overall functionality of the software.

We went with GiveGab due to their level of support during your giving campaign creation. We are a small staff and really benefit from their level of assistance!

Really none, when there is an issue, they are on it immediately and pursue solutions until it is corrected.

Someone was available to answer questions. This is typical of GiveGab. All I have to say is in that first sentence, so why demand more?

GiveGab was responsive to my numerous questions, but that is the only good thing I have to say about it. GiveGab has a long way to go to provide a clear interface that operates accurately, that is organized in a user-friendly manner, that provides adequate directions to the user, and serves the needs of its clients. I wasted an enormous amount of time trying to create the giving page and the Administrative Dashboard and it still wasn't satisfactory in appearance or in the information it provided or in the way it functioned.

One example: Two portions of it were recorded on "offline donations." When I asked why the rest was not credited, the support staff told me that the match ended before Valley Gives Day began because I had indicated that the match ended on May 1. Well, yes, but normally "ends May 1" means at midnight on that date! (see the nonsense below). She added the rest of the match manually. I expected that the match would be deducted from my credit card or I would be alerted to the fact that it had been met and I should make the contribution, but that never happened. In the end I had to send a check. This whole episode was a total waste of my time, not to mention the support staff
Please do not contact me again!

GiveGab was incredibly sleek and easy to use, both on the front and back end. Their customer support was unmatched - I've never dealt with so many friendly people.

We couldn't easily integrate GiveGab into our Blackbaud products, but we knew that going in. It also had some redundancy for single-fund giving days like ours.

I like that I have more access and control to make changes to our site.

I wish it was more customizable, there are changes or ways I would like our page to look and we can't do it. It makes a lot of the pages look similar.

Our organizations are familiar with the platform.

Issues with matching funds setup and clarity on matching funds accuracy

This is our 5th year working with GiveGab/Bonterra and it feels like a well oiled machine at this point.

The help from the blue chat bubble was much slower than in previous years

We use Bonterra as a platform every year for a statewide nonprofit donation day. Easy to use platform with great features and has great customer service!

I don't have anything negative to say about Bonterra!

It’s dependable, software does what it was promised to do, in the two years we have worked with GiveGab our Giving Day events have gone smoothly. Whenever we had questions or hit a snag their support staff were responsive and effective.

Ability to customize quickly. New features are not easily added.

GiveGab's software was very easy to use. I had no problem training other people in my office on how to upload photos, input descriptions, and add fund IDs.

There was no ability to change the text to grey/black ourselves, we had to ask our project manager. However, he made all our profile text the same grey color without a problem.

I feel pretty comfortable using the software and have found it to be rather intuitive. I like the customization of reports and forms. The live chat for Support is super convenient and always very helpful.

It's great for event registration and donations but the fundraising piece has never fit with our model. I have yet to find a way to make the peer to peer function work for what we need and how our event operates. Past sales people have tried to force us to change our model to fit the software but I'd rather the software be more adaptable to our work.

For donations, the platform makes the process drop-dead simple for us to set up and manage. Simple donations are much easier, smoother, and prettier on GG. The ability to create fundraising campaigns has been game-changing for us. They're easy to do, look great, and people feel comfortable and secure when they contribute to them on the platform. We only just took the plunge with the CRM functionality, and we're already wondering why we didn't do it sooner. We also love the responsiveness of the support team fast, friendly, patient, knowledgeable, flexible, and creative in their responses every time.

There are some aspects of the CRM workflow that I wish were set up a little differently, however, I have given feedback on these specific pieces, and the support folks have put in requests to the tech team to look into adding or modifying that functionality based on my feedback. I appreciate that.

Give Gab has the best customer service of any software company I have dealth with recently. If something we ask about is not available at the time, they do their best to find a work around for us and also add it to their list of upgrades to make.

I would like a little more flexibility in the overall look and font on the site.

It was easy to implement for our Giving Tuesday campaign. We give the link to our campaign to the public and they go to the link and donate. It has easy to use tools that sets you up with everything you need which takes out the guessing of what I may need.

The fees for the platform is quite expensive. When running campaigns I almost don't want our normal donors using it because I know there is quite a lot being lost. I like using it for new campaigns to reach people who are new to learning about us.

The ease for our participating organizations to be involed in a Giving Day because of the GiveGab platform is amazing. Even organizations with minimal technical skills are able to navigate through the software to register their organization and run an effective and engaging Giving Day. The benefit to donors is also high with software that provides a seemless donation process. The Shopping Cart feature encourages multiple donations. The Blue Chat bubble customer service is outstanding for donors and participating nonprofits.

There really has not been an issue that GiveGab has not been able to resolve. Their tech team of developers not only responds to requests, but is ahead of the curve in rolling out new product features on a regular basis.

The pages are easy to implement and use, when making a donation the donor is still on our website, integrates easily with a variety of credit card processors, and adapts to new trends quickly (i.e. adding the 3% option to donations, pledge payments, and ongoing/recurring donations)

I would like it if the pages could be customized a little more.

Overall, the software was easy to use and engage with. GiveGab did an outstanding job with the marketing by offering so many webinar that walked the user through various features like the Peer-to-Peer and Match. The Nonprofit profiles were clean and simple yet the ability to jam pack them with information was easily availlable as folks were able to upload pictures, video and text.

The process to manage the matching feature was a bit hard as nonprofits were using it differently (1:1 match, 1:2 match, limits set, matches to award even if all of the money wasn't raised). There was confusion as to who and when to do it manually and when to add the money depending on the details of that particular organizations match.

We are using GiveGab in our city for a large day of giving. The staff has been helpful and it really is easy to set up each non profit page and interact with the site. The layout is simple and easy for donors to find who it is they would like to donate too. Payment processing is easy.

I do not have any cons at this time for the software.

GiveGab is a solid tool for non-profits new to online fundraising platforms. Its best features are in online fundraising, supporter engagement, and volunteer management.

Event fundraising is very rudimentary and needs more features to be effective; restricted layout options on how to design fundraising pages; does not support adding third party apps or software to complement the site; does not offer APIs, widgets, or plugins to web content management systems such as WordPress.

Our nonprofit education center uses Give Gab once a year as part of a local giving campaign. Even though I do not regularly interact with their software, I find it easy to use and navigate. They save my information from year to year, which makes it quick and easy to update our profile for the current year's giving campaign. Their training webinars offer useful information and are not too long! I like how much we can customize on our giving profile, and that we can show donor names and the progress toward our goal live throughout the 24-hour giving campaign. Afterward, Give Gab allows me to export all of the donor data as an excel spreadsheet, which makes it easy to write thank-you notes and collect data so we can compare the success of the event from year to year. Great software!

I cannot think of any negative aspects of Give Gab: it works well for our annual giving campaign!

That we can customize it to show off our organization. That it went directly into our bank account and there were no paper checks.

It's a lot of content to develop for the site. The fees were high. No instant email reports when a donation was made-- all end of the day reporting. It makes things overly complicated

Ease of implementation
Support was awesome
Cost was affordable
Very easy to use

Still in infancy stage meaning some needs were designed as we moved along

I like that there are options of customization and an opportunity to thank our donors and supports.

My least favorite part about the software is the peer-to-peer functionality. For me it wasn't very user friendly and it was difficult for our supporters to use. Their supporters donated to the main page or even on Facebook.