Inspire Reviews

It is very easy to use and I use it to take advantage of my life and work.

I feel like to use this software and I advice everyone to use it.
It's very easy and useful.

I love that the software allows you to plan a pleasurable experience for your clients. It is very robust. It is new and always developing.

There are some features that I would like to see such as client photo storage and also a way to use other POS systems. I do not like the way you have to cancel appointments.

We've used STX since 1989 or 1990 so I have a great understanding of the software and the company. The software looks great, it's easy to use and the few features that it includes, work great.

Attention: 25+ years using STX/SalonTranscripts)

If you use STX, your data can NOT be converted easily to another software platform using automation, you'd have to hand enter almost, if not, everything-depending on whom you'd switch to

After several conversations w STX, they have many "reasons" why they haven't updated the functionality of the software and give no timeline as to when. IMHO this is a slick looking dinosaur. Below are just a few reasons for my opinion

Reports: The reports are cumbersome with multiple data on a single report with no way to choose individual data points to get the information you need and it's lacking in metric flexibility (you get what they think you need), retention report is useless, no reports to track up sells/down sells, no time off tracking...

Marketing: Automated client marketing is light (5 or 6 different types of emails) lacks customization (you get what THEY think you need with few options) No automatic remind guests that their products likely need replenishing. No two way texting. No mobile/custom branded app for customers and we have to be on our guests mobile device to stay competitive. Difficult to send out test marketing emails, you have to set up a filter to send one to yourself to see how they look. STX mobile app has few features, lacks functionality when compared to what other salon software companies offer...

There isn't space to write everything that this program lacks. Call me if you'd like to know more

The customer service is top notch! The support staff is beyond patient and will help to solve any issue or confusions you may have. I never have to wait long for help or answers.

Permissions and security measures can make some tasks a little more time consuming.

The ease of use and great record keeping

Adding services for tickets is difficult to understand

Have been using STX for over 10 years. Overall a very good salon software program. Good reports. Booking is easy. Inventory management is also good.

To buy a gift card on our website that then goes through STX, clients have to register via an ugly archaic registration page and then wait for a return email mail from STX, then go back to our website to then purchase a gift card or instant certificate. We have lost numerous potential gift card sales because clients cannot buy a gift card without registering all their information first before the purchasing. This initial registration process has stopped people from going any further in the buying process. I've called numerous times over the years to ask STX to change the process so that customers can register at the end of the online gift card sale not BEFORE. When buying anything online these day, the first thing you often see before you purchase anything is an option to 'check out' as a guest or register. Surely, this is a simple fix.

This program has some incredible functionality and is so easy to use! The reservation side is so easy to use. We have ability to click and drag appointments, we can also open an appointment builder window to search a span of time and find the ideal placement. There is a feature that shows you whether the placement of an appointment is going to be best for the stylist. Great reporting systems and easy to understand! Goal setting and goal dashboard are super helpful for stylists to see where they are at.

Some of the reports can be very difficult to read. There is a texting functionality but it has limited capabilities.

we thought is was best suited for our industry

We tried this product for the first few months of our business being open. We had nothing but issues and a huge lack of support on their end to help us solve the problem. Clients were being sent the wrong appintment dates and showing up with no one to take care of them. Our prices and info kept changing so we had to constantly go back in and fix it. It was nothing but issues and costed us so much money which we could not afford as a small business. Finally the President of the company called us to apologize because there seemed to be a 'glitch' in just our program. We lost clients and money over this and were hoping to get some of our money back. We didnt and now are stuck in contracts with their partner companies that will end up costing us thousands over the next couple year. Very disappointing that STX would not reach out to help cover some of the costs their company brought on us.

What I really like most about the STX software is that the calendar is very simple to read and color coordinated for all appointments. It makes it very easy to navigate through the booking system to find an appointment or future availability. The transaction list for employees is also very helpful as it gives you a breakdown of service prices, add ons like products or tips, and it monitors the cash drawer amount. This makes things very easy to work with on a regular basis. The mobile site is also a great perk and very helpful.

Besides the occasional technology issues there really isn't something I like least about the software.

The system is user friendly. Comes with a lot of features.

The software seems to be falling behind. A lot of different salon softwares seem to be more advanced. We do not want to fall behind.

Ease of use and visually easy to see. I like the totals report for balancing st the end of the day. I also love the feature of being able to send an email confirmation at any time. I like the customizing features also

Running specific reports are sometimes tricky. Also, cash in/out to balance is a bit confusing as well

What I liked most was being able to always see past transactions and easy to understand.

The things i liked least was how it would crash often, not be able to customize a lot of things and couldn't save credit card info easily.

That you could open multiple screens at once

That it crashed and when it did you have no way of seeing the books. Also it is difficult to set up open ports for accessing the hub when not on site.

Its easy to use after training for about a month.

Its NOT user friendly. It was so difficult to learn how to use.

easy to double book clients and to reschedule appointments/adjust times

antiquated, did not like stx beacon. would have rather kept the original stx

support is always available via email phone or online instruction

alternate terminals drop connects quickly