Bay-masteR Reviews

How many companies that sell shop management software listen to the end user? Of the few that listen how many entertain the thought of implementing a change based on a comment from the end user? Over the years this company has always been receptive in hearing and reviewing my suggestions, following up with required dialogue and in many cases implementing a change accordingly. We are all in this together and they understand that we, the end user of their product, may see or envision a change that could be an improvement. Their open minded, approachable business model has always impressed me. Their support staff is excellent and responsive to all of my needs. A recently released cloud version includes small changes that overall make it better than the old version. The texting feature found on both versions is great way to improve customer communication and efficiency with very little effort. Direct interfaces with our suppliers eliminates unproductive phone orders and price/part number entry mistakes.

The interface with tire suppliers is not as efficient as the interface with parts stores. Is this the fault of the program or the tire supplier? Unknown.

We have used Bay-masteR for over 20 years. Just recently (6-8 months) converted to their clowud based system. Pros= Easy back up. More features. Techs can access and work in the work order. I have access to the work orders off site.

Cons- seems to be a bit slower, especially when printing. Takes several seconds before the printer starts printing. Has had several glitches that I have had to call tech support about. Some they have been able to take care of right then and others we are still waiting to get corrected. Tech support is always too busy to take your call so you will have to leave a message and hope they call back quickly. They have left me stranded a couple of times, but overall they respond in a timely manor.

I like the fact that you have an all in one program. Your able to import parts and labor right into the estimate and order your parts from the program itself. There is alot of different aspects of this program that I love.

There were no cons to this program. Everything was what I expected and more

Ease of use
High level of functionality for the price
High level of customization

Not as integrated as so other programs
Customer service can be spotty if you are in a rush to get your system back up and running
There were issues with system subscriptions but that has been fixed with the switch to Baymaster Online

EVERYTHING ABOUT IT IS SPOT ON. ILOVE IT

WHEN CHANGING TO ONLINE IT WAS A LITTLE BIT OF A CHALLENGE BUT I WAS A BETA TESTER.

I demoed Bay-master along with several other software brands. I Chose Bay-master. Bay-master is one of the easiest & quickest software programs I have used to write & complete a ticket. I like that it keeps parts & labor for each job on ticket in groups separating each group on the ticket. Some programs I have tried places the parts & labor all run together so you don't know what part goes with what labor. Making it confusing. Having separate jobs makes it so that I can make several jobs or estimates on a ticket. Then while on the phone with the customer and trying to sell multiple repairs I can select or deselect each job giving the customer different options and pricing. The software automatically updates pricing as selecting & deselecting work. Making getting approval for work easy. Also the repairs that the customer does not approve are saved as quotes & will load onto the new ticket the next time customer returns. I love the texting feature. It helps a lot. I like the inventory feature also. I use the program to order my parts through NAPA prolink.

I think the time clock feature could be a little better, But it works ok.

At the price it is the best value of any program out there. customer support is second to none.

1. Using the mouse is a waste of valuable time. 2 Entries should be able to be made with other keys alt p parts, alt l labor etc. canned jobs need to be able to be added while in a work order. 3. Archives do not go back far enough. 4. Bay Master has been around long enough that it should incorporate payroll, including draws and payroll taxes. Emulating a DOS based program would bring stability, it makes odd errors like switching customers and dates. Using the cloud will be a disaster identity theft, theft of intellectual property and not being able to access the program when the internet crashes will be some of the problems.

It does everything I need
It is accessible for integration
It is the best program for the money out there
It is a low overhead software that can run fast on older machines
It is self maintaining
It integrates with other info systems well
It prints understandable upfront invoices for customers

Light on accounting functions but is easy to pivot into other programs

We need the tabs to have the non-standard option
in history it would be nice to have a cross tab look up like Make & Model rather than Just Model
How will the Quick books interface work on the new system ??

when it crashes it seems your the only ones that can fix it there is no fix it self buttons

We love the way we can easily look back on work history and previous repairs done to a vehicle. Program is pretty easy to use.

I wish there was a little simpler way to add repeat messages on invoices. Like "Retorque wheels after 100 miles."

Very easy to use, and fix things before closing out

Wish more was included in our cost, the everyday little things

EASE OF USE. VERY EASY TO UNDERSTAND AND FIGURE OUT.

MY CUSTOMER DATABASE AND HISTORY IS MINE AND SHOULD BE ABLE TO RETRIEVE IT AND SWITCH TO ANOTHER SOFTWEAR AT ANYTIME.
I FEEL TRAPPED USING THIS BECAUSE I CANT TRANSFER MY INFO FROM THIS SOFTWEAR. I FEEL LIKE IM BEING FORCED TO USE THIS AND IF I HAVE PROBLEMS THAT CANT BE RESOLVED IM STUCK.

Integrated. Interface with accounting system. Reports. Vehicle identification by VIN, License plate. Call up vehicle data and owner data by multiple means - VIN, Name, phone, Plate, veh. model, etc.

Random need to call in for registration verification and access reset.

American made, Jersey guys answering the phone, always stuck with you till the issue is resolved

Part description has limited space . If you want to be very descriptive in naming a part you are limited

The ease of uses of the software surpasses most other shop management software that I have looked at. There are features that Bay-Master has that other very expensive shop management software says that they are the only ones who have such as a liner parts matrix and labor matrix.

Because they are smaller some other peripheral software do not work with.

price, ease of use technical support is always there when needed

sometimes deletes whole tickets on it's own

it is easy to bill out repairs for customer. Software is user friendly.

I think the inventory pages could have more room for notes and more information.

I love that using Baymaster is easy - for example looking up a service history is at your fingertips! This is especially useful when a customer is on hold or at your service counter.

The first few days were a tad rough when we first switched to the cloud version. (This was to be expected)

This software is SO easy to navigate through. It is user friendly and has a lot of additional features!

As a service writer, I am unable to access and add notes while the techs are in the ticket looking through history.

It is pretty easy to use and to teach other people how to navigate.

There is a issue when writing a comment on the customers home page it has been like this the entire 15 years I am using this program. It should be addressed. Otherwise a pretty good system.