Dot Compliance Reviews

Dot Compliance's eQMS system for Salesforce has truly transformed our business operations, and I couldn't be more thrilled with the results. It has been nothing short of a game-changer for us, simplifying our administrative processes, ensuring compliance, and keeping us audit-ready at all times. ClientPharma owes a significant part of its success and adaptability, especially during challenging times like the Covid-19 restrictions, to this exceptional system. The way it has seamlessly integrated into our daily workflow has been remarkable. Having our documentation easily accessible and trainable has proven invaluable. It allowed us to continue our operations smoothly when remote work became the norm. One of the standout features of Dot Compliance's eQMS system is its effortless implementation. With minimal customisations required, we not only stayed within our allocated timeframe but also found the transition surprisingly smooth. It's a testament to the system's user-friendly design and adaptability.

This is really nit picking, as there really isn't anything I don't like about the system, but, Salesforce limits Dashboards to 20 components and doesn't auto refresh.

It is great to be able to use a system that has a complete quality management system and electronic batch record records, as well as forms. The system has an excellent chatter function that allows quick communication with individuals throughout the company. Another great feature this system has is the ability to link items, such as samples with batch records, batch records to change controls, or change controls to deviations, to name a few. Lastly, Dot Compliance has a very responsive and knowledgeable IT team and customer service team.

There are very few issues with the system, and since I started using Dot Compliance, they have updated the system to correct any functions that I did not like or suggested a way to work better. Currently, the only process that the system is lacking is reports regarding master documents.

The system is user friendly even when the processes are complicated. There is a full integration between all modules so it is easy to get the connection between different activities. Connection can be by equipment, product, batch number and such. It is evident that the system was built by people who have deep understanding in quality processes of pharmaceutical companies.

There are some limitations due to the fact that the system is built on "Salesforce" platform but in most cases DOT can find a solution.

Ease of use and flexibility. excellent reports builder tool.

I think the admin set of permissions is too little, which requires urgent calls to the service, even though the response is fast and professional, it is still an unnecessary burden.

1. My team appreciates the relational complexity of the software. If a new user is not familiar with Salesforce (as my team was not), there is a steep learning curve; however, Dot has developed good tutorial resources that facilitate implementation. Once proficient, the software is easy to use and, in plain language, it makes good sense.
2. Dot technical support has been excellent, which is a KPI particularly with a software provider. The addition of North America-based technical support can only enhance our opinion here.

1. There are aspects of the software that cannot be modified by Dot because they are set by Salesforce. One significant detractor for my company has been that Salesforce will not allow us to purchase (and rotate) individual Light User accounts -- if a given Light User only needs to access controlled documents (e.g. SOPs) infrequently, it is not cost effective for us to purchase Light User licenses for every Operations employee.
2. It is unclear in some instances as to why a push notification is automated by Salesforce, whereas in other instances there is no push notification.
3. There are redundancies in information required to complete Investigations. When root cause and conclusion are already entered for an Investigation that a user is looking to close, why does the system require this information be entered again when advancing the Life Cycle to the CAPA stage? This seems like a waste of time.

The software leads you down a path of compliance. If you just follow the way they makers intend it to be used, you will never have a compliance issue.

Master Documents are sometimes difficult to import, especially if they start out in a non-pdf format.

We use Dot Compliance for documentation. Training and Quality events management.
The system is being used by most of our employees on daily basis. The data which is available and retrievable in any time, support us in operational and quality discussions. We managed our quality events in the system efficiently. The integration to our process went very well and as planned, with the support of Dot Compliance team and Intec team.

I think that the integration of the software can be improved by given the option to correct bags and mistake in software configuration in the project scope. We are working with minor bags in the system, due to configuration mistakes.
The software is not friendly use, when you need to write a lot of information in the system , the system does not recognized that you type and is closed without saving your update. This is the main disadvantage of the system and user compliant.

Fast, easy to use, many customizable options. Support available.

Some screens have a lot of information on them and navigating can be tough some times. Training and experience remedy this.

The Master Document and Training modules are easy to use, both as a User and as an Administrator. The system is accessible on smartphone as well as a computer, so training can be completed and signatures can be obtained at any time. This has led to a higher compliance with mandatory training, especially for staff who spend a lot of time working off-site.

Email notifications are not yet possible right through the system, so we still have to communicate manually to staff when some things are assigned (i.e. assigning actions in Change Controls, Deviations, etc.). Email notification should be automatic whenever staff are assigned ownership of a report or action.

DOT is extremely easy to use. I have used a number of QMS and DMS software, but I think DOT is the most intuitive and easy to navigate and adapt to our company's needs.

There are certain elements we wanted to incorporate into the PDF generated versions of our documents, but the system was not able to accommodate these changes seamlessly. In truth, it is a minor inconvenience, but still created a bit of a problem for us.