Overtime HVAC Reviews

How is it is for my customers to use. The fact that it operates not only HVAC but also lighting operations as well

There is a disconnect between the terminology used by this product and the terminology used by my industry

The end of month reporting. This has saved us a huge amount of time every month calculating the tenant billback costs.

Sometimes the end of month reports do not round up to the nearest whole number.

Product is very user friendly and saves time!

Great product, enjoy using it.

i really like that there's multiple ways to schedule HVAC. Whether its through the App, Customer Service Hotline, or done on a Desktop. Scheduling is always quick and easy to navigate.

I really do not have any cons to share at this time.

If a tenant has free yearly OT HVAC, it can keep track of that and bill appropriately.

There is nothing that I can think of. Thanks

The ease of this software for our clients use, is perfect.

Some of the reports are not very good, or useful

The notifications are received immediately whenever a request has been entered and the ease of reviewing the invoicing has been very easy. Only one time in 5 years was there a request not entered on the invoice and I had a copy of the initial request, then the invoice was immediately corrected.

Nothing, it has been a very good product, both in the initial set-up and in the long term performance.

Mobile capabilities, tying in the tenant lease schedule into the system and the response time from when the schedule is confirmed to when the HVAC is turned on.

No comments at this time. The current features are applicable to our users.

User friendly layout for programming overtime air

Administrator dashboard options are unclear

This sofware makes it really easy to have tenants get what they need without me needing a staff member to do it for them. After Hours and Holidays tenants can still be completely in control, even if they forgot to request a service.

It's a little hard for tenants to get used to the software, but once they know how it works they love it.

This is a cutting edge after-hours HVAC platform that is easy to use and administer both from a end-user and admin level.
New customers are set up with ease, and is pretty much ready to go.
Customer support is unparalleled, again from a user and admin end.
Monthly bill-back costs and reports are generated with ease and are spot-on accurate.
The technology is monitored numerous ways, and should something hiccup (a power failure or internet disruption for example), Genea is on it with a remedy on the way.

Monthly costs have gone up and it's something we need to account for.

Everything its just overall easy to usde

Nothing with the ease it very simple to use

customer service, personalization, easy to use, reporting tools

website interface could use an upgrade, more reporting options

It's highly responsive. Users can put in requests that are implemented within moments.

There are some admin features that I would like to have control over - like deactivating old tenants. Right now we need to ask Genea to do that for us, and they are very responsive, but it would be nice to be able to do that ourselves.

The features are great, user friendly. Tenants are satisfied with the platform.

The integration with our Building system works great and there is nothing really to report.

I like the fact that the software handles it all. The training, billing and customer service.

If I come across an error. I don't get advised on what the error is.
for example if access is not granted, I would have to call someone to find out why.

The HVAC Overtime capabilities associated with Genea are great time-savers for our property management team. We greatly appreciate Genea's functionality to grant tenants the ability to manage their own suites' after-hours HVAC needs in real-time, in addition the streamlined and easy-to-read statements make the bill back process incredibly easy.

The most challenging aspect has been the newness to tenants, but once accounts have been created, the ease of use was quickly noticed.

Once you learn the product, its very simple to use.

Its not intuitive and is hard to explain to new users.

What I like most about the Genea software is that it is so easy for our tenants to access and request their after hours HVAC. I do not believe we have had any questions on how to access the site since we have launched and in my eyes that is a really good thing.

There is nothing not to like about the software.

Creating an after hours request is very convenient and set up is relatively straight forward for tenants.

There are some glitches with depreciation invoices not populating

I like how easy it is to use. The interface to schedule HVAC is user-friendly. Once a contact is programmed, Genea sends them the welcome email with all the instructions.

No concerns at this time, I am satisfied with the software.