GalaBid Reviews

Overall I found the Galabid software easy to use. The automated checkout feature was handy.

There needs to be two post-auction screens - one a concise list of everything that did not sell and another that lists everybody who bought something and what they purchased.

Easy to use, provided bidders with instant information on their bids, whether or not they were outbid, what amount to bid next. Everything was clear and straightforward. Easy to add auction items.

Setting up the billing trough Stripe. Sometime the URL did not work properly and people had to add half of the link.

It was easy to use and navigate. The Galabid team answered any questions I had as they came up and were very helpful.

Visually when set up the auction platform looked a bit dated

Having GalaBid set up to take payments for the Silent Auction truly simplified our payments at the end of the night, and although we quickly learnt that guests had to accept the invoice to pay it (or we could do it on their behalf) this definitely streamlined how the evening finished.

We also had to extend the closure time twice due to varying delays, but this was simple to do, and the texts that were sent to guests to advise them of this kept the process clean and effective.

We also used Buy Now for the first time to get donations towards Bedding Packs, Beds and Bunk Beds that could be donated to kids. This was very effective and people found the process very easy.

[SENSITIVE CONTENT HIDDEN] was lovely to work with, she spent a lot of time going through all the benefits of the system with us before we loaded it and this helped us understand how to best use it for not only customer experience but efficiency.

We would like to of set an Auction Online date/time like you can to turn it off. The reason being that we had shared this page with a few supporters and donators prior to it going to guests. He had it turned off, but the message which could not be edited said the Auction had Closed. Which was accurate. Having the ability to put a message there saying 'Auction available from Date/Time' and automatically switch on would have been helpful.

The GalaBid software was very easy to use making it accessible for our group of inexperienced volunteers. This meant more people in our team were confident in using the site from the outset enabling us to spread tasks around the group. Setting up the auction and loading lots was straightforward and intuitive. The structures of the dashboard menus were logically laid out and the inputs required were self explanatory (albeit there are helpful prompts attached to each field). The customer facing site was attractive and its ease of use resulted in excellent engagement and results. The automated alerts to the bidders helped raise additional funds for our charity. Managing the auction with the dashboard, KPIs and reports was made very easy. In short, our expectations were exceeded at every level and we appreciated the support and contact from our account director who took a personal interest in how we were proceeding.

When registering as bidders, there is an option to use a landline or mobile (cellphone) number. I would only offer the mobile option as the spoken instruction is not as clear as the text instructions - a very minor point in an otherwise excellent product.

Very easy to use, and easy for the end user to navigate

Nothing - - it really is simple to use and just works!!!!

super easy to use with a professional, slick appearance on both the back end as well as customer facing.

No issues, we were very satisfied with our experience

the software is easy to use, we can add in our own products easily, add in donations, mix them up, send out links early to possible users/bidders. The team are great to work with, overall the simplicity is great, text function words well.

We dont like that it is clunky to set up live projector display, it would be handy to have an honor roll type list of people who had donated, bought stuff. we can upload multiple pics into the gallery would be handy to have video as an option.

so easy to load items, and to launch event, and manage the event during the auction, easy to keep people engaged, helped us get through the first COVID event cancellation because we could run the event remotely.

FOrmating of text is a bit limited. Otherwise it was great.

Easy to upload, easy to set up, eventually got it looking professional (operator errors mostly - me)

Found it difficult to get the colour options for the main page and the lot items right - it gives several options but none showed.
Invoice was easy to create but buyers couldnt find it when they went to pay. Nobody had a notification to say the auction was over and only a few had one to tell them they were successful but this may have gone to spam.
Stripe was not easy to set up for us and because all bidders were members and we knew them, I didn't need to use it in the end
I set the clock for the auction to end at 19.00 with a 30 second overrun (which ended up being 300 due to my error) but the countdown started again after the 5 minutes was up! I had to physically stop it in the end!

This was an incredible platform and i am so pleased that we used it. It was easy to use and upload items and it was easy for people to register and use!
I was fundraising in lockdown for my best friend and i had no idea how i was going to run and distribute my auction. Then i contacted [SENSITIVE CONTENT HIDDEN] who was amazing and i honestly could not have asked for a better tool. It allowed me to reach a global audience with ease and it without a doubt more than tripled what i would have raised without it!
For me this platform is a no brainer and a must have for an auction! All my contacts found it easy and a lot of fun to use.

I didn't find any, it was easy to use and had lots of great tools to use.

Really was very easy to set up and there were lots of great videos if you did get stuck. Help via email was also fast, efficient and friendly. The site looked professional and was easy to update

Would have liked to have added more than 4 photos for some of the items.

GalaBid is very easy to setup and administer.

Manual interface to our back-end transactions processing requiring us to enter payments separately.

This software was so easy for me to use for a nonprofit online auction. It was easy to upload items and then provide a link. The support was amazing. I opened chat and connected with someone who provided correct answers right away.

Nothing, but I am not a sophisticated user.

Easy to use for both administrators and users, great customer support

more flexibility with some parts of the software

The software had all the features that we needed. Some functionality was a bit clunky for our needs and integrating with live auctioning.

I found that various lists, items, etc were a bit "buried" and hard to navigate to. We used this with a live element and it was a challenge to utilize it for live updates with the way it was set up for us.

Ease of use. Link and updates to text messages was great.

Nothing. Overall couldn't fault anything.