SEON. Fraud Fighters Reviews
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56 Reviews
- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good experience
Reviewed on 21/10/2022
Good experience, it has allowed us to be more objective in identity validation and fraud identificat...
Good experience, it has allowed us to be more objective in identity validation and fraud identification.
Pros
It is an easy-to-use tool that allows us to validate data that we are not sure of.
Cons
I would like to have more certainty about the data you show.
Alternatives Considered
PiplReasons for Switching to SEON. Fraud Fighters
Meets our needs under the fraud detection model we have in place- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product with a great team
Reviewed on 09/06/2021
It's a great product and team. All of our questions were answered and the team is extremely...
It's a great product and team. All of our questions were answered and the team is extremely responsive.
Pros
The data is predictive and the implementation was seamless.
Cons
Honestly, no downsides, we're experiencing an immediate ROI.
Reasons for Switching to SEON. Fraud Fighters
The SEON data was predictable, which leads me to believe that the data is fresher, not to mention cost effective. When you combine this with a company / team that is easy to work with, it's satisfying.Response from SEON. Fraud Fighters
Hey Nick,
Thank you for your review! We're glad to hear that we can help your business fight fraud more efficiently! Really appreciate this awesome review!
Happy Fraud Fighting!
- Industry: Financial Services
- Company size: 51–200 Employees
- Used for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
SEON review
Reviewed on 20/11/2020
Great tool for average price range
Great tool for average price range
Pros
Nice and friendly design and features, nice UI.
Cons
The software is lacking of layout customization.
Response from SEON. Fraud Fighters
Thank you for your review, Ruben.
It's great to hear that you like our UI. Thank you for your feedback regarding the dashboard. Our developer team works hard to improve the interface and make our product the best tool for fighting fraud.
- Industry: Gambling & Casinos
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
An Indispensable Fraud Tool that Will Make Your Life Easier!
Reviewed on 02/04/2023
When I first heard about our plans of integrating SEON, my expectations were rather low and I was...
When I first heard about our plans of integrating SEON, my expectations were rather low and I was somewhat doubting that it will be of any substantial help. However, after only one or two weeks of daily use, it became quite clear to everybody involved in Risk ops that going back to a life without it wasn't going to be an option. Almost two years passed since that time, and during all this time, not a day went by without needing & using SEON,
Pros
Pretty much everything, from the visually appealing and user-friendly platform to the huge volume of useful features, from its surprisingly high accuracy and efficiency to the lovely team behind it... bottom line, it's a must-have tool for any risk department that wants to up its fraud prevention game.
Cons
Very few sections/areas that are too general for the iGaming vertical, 1 or 2 max, but then there are other sections with which you can cross-reference in order to narrow the search down to the info that interests us.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Credit Collections/ Data confirmation Officer
Reviewed on 17/02/2023
Seon has been greatly help useful for my daily KPI and it has help in the filtering of users that...
Seon has been greatly help useful for my daily KPI and it has help in the filtering of users that are fraudulent and thereby reducing the financial risk.
Pros
The feature that shows location.The email of the User showing if or not it is functionalThe Custom fields which shows all the vital information of the User.The transaction information of the User
Cons
seon is too slow and it takes time to load and sometime it do not display data untill much reload of ones gadgets.
- Industry: Aviation & Aerospace
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
great tool to check suspicious payments
Reviewed on 21/09/2020
Working for an airline where we check suspicious bookings made with invalid email addresses most of...
Working for an airline where we check suspicious bookings made with invalid email addresses most of the time. Seon is a perfect tool to monitor these.
Pros
I'm working in the airline industry as a Fraud analyst. For my job, i use Seon multiple time a day. Mostly I use the Manual Page for email look ups. With this feature I can receive a lot of information related a user's email address and registrations. We always got some new useful stuff we can be better at analysis. Email check is usually the first step I made when checking a suspicious payment and in most situations seon give me the answer. Beside email checking i would also recommend the IP and Tel number checks.
Cons
Back then we had more time before the site logs out automatically so we need to login almost every time i need to use again. But this is something i can understand due to security reasons.
Response from SEON. Fraud Fighters
Thanks for your review, Balint!
Glad to hear that the email check function fits into your workflow perfectly.
Thanks for the feedback about the login time as well.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Without SEON we would suffer from high amount of chargebacks
Reviewed on 21/11/2019
With the Fraud API we are able to verify customer's digital identity without causing friction with...
With the Fraud API we are able to verify customer's digital identity without causing friction with ID verification or any other hard KYC tools. We were able to significantly reduce manual review times and chargebacks are no more a headache for us.
Pros
As a marketplace for e-tickets we are one of the favourite targets for fraudsters. In the festival season of 2017 we suffered from massive chargeback rates, we quickly consulted SEON and were able to integrate their solution in less than 40 minutes, this decision basically saved our company and reduced chargebacks at Tickething to an insignificant amount. The SEON team helped us configure really accurate rules to stop abusers.
Cons
The overall experience is great, the usage of the platform is quite customisable and they provide lot of data back via the API. We can't wait to explore new features!
- Industry: Airlines/Aviation
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
It’s the Small Things That Matter
Reviewed on 21/09/2020
I use it for day to day fraud chasing activities. The main benefit of Seon is that I have more...
I use it for day to day fraud chasing activities. The main benefit of Seon is that I have more information which is the basis of a decision and I can gather these information faster. My overall experience is excellent, highly recommend it.
Pros
For me the most useful tool is the manual email check function where you can validate the account which was used to make a particular transaction. The system gives a score for the email, shows the registered online profiles and even gives information about the possible data breaches. It is very useful and makes my every day work much easier.
Cons
There is not a single thing, the whole site is really good, stable, user friendly and in case of system malfunction I can always contact their support staff who are really helpful and solve every problem in an instant.
Response from SEON. Fraud Fighters
Thanks for your answer, Peter.
It's great to hear that you're satisfied with our product so much. We are super proud of our support staff, the true heroes. But you too, for choosing us.
- Industry: Gambling & Casinos
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic Anti Fraud Tool
Reviewed on 29/09/2020
Pros
SEON is a must in fraud prevention for all the digital business that requires high standard of security. Working in gambling industry SEON is the perfect tool to protect the business from bonus hunters, cards fraudsters, multiple identity ecc.
Cons
Really nothing. It’s easy to use even if some training needed to keep the best from all the available functionalities
Response from SEON. Fraud Fighters
Thanks for the 5-star review, Federico!
It's great to fight fraud together. Let's keep the bonus hunters and cards fraudsters out.
- Industry: Information Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use and effective fraud prevention software.
Reviewed on 09/12/2019
Pros
Easy to set up, UI is very friendly and is easy to use. It has a very strong automatic fraud filtering and does most of the job by itself.
Cons
Customer service was sometimes unavailable when needed.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
SEON Amazing Choice for Prevent Fraud
Reviewed on 31/03/2023
Is a really good system, but the support needs to be a litter better and fast responding
Is a really good system, but the support needs to be a litter better and fast responding
Pros
The price is very competitive and is easy to be configured
Cons
Some part of the Integration is not so easy
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
SEON is a great platform for Fintech lenders
Reviewed on 28/09/2020
1. Seon provides a lot of raw data that may be used for creation your internal fingerprinting...
1. Seon provides a lot of raw data that may be used for creation your internal fingerprinting algorithm. Based on that data we improve our internal engine that helped us to prevent from on-boarding customers with same device but different application data (fraudsters), also this info were used at our internal graph algorithm for establishing connections between applicants and detect a fraudsters groups
2. For customers with thin credit we have found a lot of useful variables that improved the predictive power of our scoring models, especially variables, devoted to social networks. Customers with thin or even zero credit report is quite common case, especially for PDL segment at South-East Asia region due to lack of public resources such as credit bureau.
Pros
We have been working with SEON more than 2 years and their technology help us a lot both in terms of fraud prevention and enriching data for customers with thin credit report. Each API is well documented, transparent and easy to go from integration perspective. Personal account provides a lot of opportunities beginning from overview of current situation with fraud cases ending with sensitive adjustment of their cloud solution - brilliant. SEON is the one of the few companies that completely opened to their customers' suggestions. Our idea was turned into production feature within a couple of months, and such synergistic in action helped us to score customers more accurate and achieve greater results at our business model.
Cons
Sometimes when we faced with problems on our IT side monthly reconciliation part was rather routinely: finding and comparing requests that hadn't been reported at our IT environment but was at SEON's took some time, probably that process may be refactored to ease that pain for customers.
Response from SEON. Fraud Fighters
Thanks for your review, Vladimir!
We're grateful to work with you and happy that you're satisfied with our product. Keep on giving suggestions for us. We take your needs seriously.
- Industry: Gambling & Casinos
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy and effective
Reviewed on 24/09/2020
we had many bonus hunters, with SEON we reduced the bonus exploitation
we had many bonus hunters, with SEON we reduced the bonus exploitation
Pros
We have been using SEON for many years, it was easy to setup and easier to use. We reduced fraud and bonus abuse within the first few hours. Tech and operational support are fast and always helpful
Cons
actually nothing, it is a good service that pays for itself
Response from SEON. Fraud Fighters
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us
We're proud to fight bonus exploitation together with you.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Helpful team you can rely on
Reviewed on 07/10/2020
Pros
As the first customer of SEON we are growing together with them. They have been improving their platform and add new features constantly. The UI look great and it is user friendly. The rule engine is very flexible and so far we managed to create rules for any problem.
Cons
The UI is slow sometimes, but the support team helps if we are stuck.
Response from SEON. Fraud Fighters
Thank you for your review, Sandor.
We are more than fortunate to have Barion as our first customer. We have come a long way together and can celebrate every step of our journey. Thank you for believing in us.
- Industry: Mechanical or Industrial Engineering
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent review of the site because I use it
Reviewed on 16/08/2021
Great experience with the site site maintains the possibility of financial risks
Great experience with the site site maintains the possibility of financial risks
Pros
It's an integrated location of everything and keeps you from the risks that almost happen.
Cons
The least thing is, there's a consulting and customer service at any time.
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best fraud prevention tool
Reviewed on 25/09/2020
Pros
The very best thing is that SEON is super flexible tool which allows to create/modify different rules online using multiple parameters.
Back office is running as smooth as a Swiss watch.
Additionally I would love to highlight Support Team that provides an excellent service.
Cons
would like to have an online roadmap with the requested features with the possibility to modify and add comment in there
Response from SEON. Fraud Fighters
Thanks for your review Georgiy. Thank you for your feedback, we're going to consider the online roadmap.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Recommend SEON
Reviewed on 17/03/2021
Very good onboarding help, good API.
Very good onboarding help, good API.
Pros
Very good API, quite accurate fraud detection
Cons
Pricing could be improved downside and make more accessible.
Alternatives Considered
VeriffResponse from SEON. Fraud Fighters
Thank you for your review! We're happy you like our API solution!
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to integrate and a lot of information to help with fraud detection
Reviewed on 09/10/2020
Pros
The integration with SEON was very easy. The information that we receive from them is very useful to detect fraud.
The communication with them is very friendly and they answer any doubts in short time.
Cons
Some fields on the documentation where not very well explained and we had to ask them.
Response from SEON. Fraud Fighters
Thank you for your review, Carles.
There is documentation in progress that will explain most of the functions of our product. Utill then, please feel free to contact us whenever you need assistance. We are happy to help you out :)
- Industry: Gambling & Casinos
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fraud detection and prevention at it's best
Reviewed on 04/03/2021
Seon has helped us reduce multi-accounting, bonus abuse, affiliate fraud, self-exclusion fraud and...
Seon has helped us reduce multi-accounting, bonus abuse, affiliate fraud, self-exclusion fraud and much more. The amount of time saved not having to go through manual checks on accounts and the amount of information it provides so you get a complete overview. If you want a fraud prevention and Fraud detection tool which is easy to use, fantastic support and is great value for money, then look no further.
Pros
How easy it is to use and the support from the team
Cons
Nothing! The whole process was smooth. Integration was fast and simple and support is always active
Response from SEON. Fraud Fighters
Thank you for your review, Vaughan! So good to read your super positive review! We're really happy that we can be a part of your success story!
- Industry: Gambling & Casinos
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A great tool for my business
Reviewed on 14/07/2020
Pros
It's a very smart software, with a clear interface and a powerful engine inside
Cons
I know it is going to develop more social-oriented tools, which are still missing
Response from SEON. Fraud Fighters
Thank you for your review! We're glad you like our solution, our developers work hard to bring new features to life. Please, do not hesitate to contact and tell us more about the missing social tools. We are happy to help!
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great, flexible product without frustrating long term contracts
Reviewed on 12/07/2021
Pros
It's super simple, easy to setup and provides great data. The custom rule set is also allowing us to hugely simplify our own verification engine and provides fantastic observability.
The team have been great and helpful throughout. Pricing is intuitive and so much better than old school long term contracts that so many other fraud tools still use.
Cons
Nothing bad to say about Seon. Glad I found them.
Response from SEON. Fraud Fighters
Thank you for your review, Ben! We're delighted to hear that our product helps your verification process. Please continue doing the great work so we can keep working to fight fraud better together.
- Industry: Airlines/Aviation
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great tool in fraud detection
Reviewed on 25/09/2020
Pros
- user friendly interface
- superb customer support 24/7, fast response and resolutions
- broad variety of functionalities
- regular updates and developements
Cons
- some minor unreliable results in manual email search, probably been corrected since
Response from SEON. Fraud Fighters
Thanks for your review, Anita.
Glad you like our product and customer support. Please, do not hesitate to contact us for assistance in case of email search issues. We're happy to help.
- Industry: Gambling & Casinos
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Thorough Investigating
Reviewed on 16/09/2020
Pros
A really complex system with so many different helpful features that makes the investigation side of our job so much more thorough. Being able to see so many different links between accounts and being able to search the system using lots of different features such as IP address etc and being able to block via email address etc is incredibly helpful and makes our job ten times easier.
Cons
It is a lot more complex than the previous system we used (Iovation) so took longer to wrap my head around the system. Not necessarily a con, it just takes more time to get used to.
Response from SEON. Fraud Fighters
Thanks for your review, Sarah.
"makes our job ten times easier." - feels so good to read this.
Sure, the switch between systems can be a little challenging for the first couple of weeks, so we truly encourage you to contact us if you need any assistance. We're happy to help!
- Industry: Banking
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of our most useful tools fighting fraud
Reviewed on 25/09/2020
It's been working really well. Using it in all our credit transactions! We feel protected with SEON
It's been working really well. Using it in all our credit transactions! We feel protected with SEON
Pros
Easy manual integration and of use, outstanding performance in fraud prediction
Cons
The cost it's a little high, specially for API acccess for a small start-up.
Response from SEON. Fraud Fighters
Thank you for your review!
Glad to hear that the integrated system works really well in your company. Let us if we can be of any help in the future.
- Industry: Gambling & Casinos
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Best Anti-Fraud tool ever
Reviewed on 11/08/2020
Pros
Seon is very user friendly and useful for the purpose.
Cons
IP geolocation could be improved to minimize the risk of mistake
Response from SEON. Fraud Fighters
Thank you for your review!
We appreciate the kind words and glad that you like our product!
Our team works hard to provide the best experience possible, we will look for IP geolocation inaccuracies. Thank you for your feedback.