Jason

Overall rating

Industry: Hospital & Health Care
Company size: 10,000+ Employees
Used Weekly for 1-5 months
Review Source

Overall rating

Ease of Use
Likelihood to recommend 7.0 /10

A great start

Reviewed on 04/02/2020

overall its been a great experience and the switch has been a solid choice

Pros

Its been a great program to use to help organize my employees schedules and coverage for a medical group

Cons

it still needs work to help enhance the entering of times into the program. at times it is confusing

Response from TigerConnect

Jason, thanks for your review and the great feedback. We will be in touch to learn more about your request to enhance the entering of times into Call Scheduler.

LACHANDA

Overall rating

Industry: Hospital & Health Care
Company size: 501–1,000 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

Call Scheduler review

Reviewed on 01/04/2019

no matter the issues I do love the ease of use and the availability for all areas to see it in real...

no matter the issues I do love the ease of use and the availability for all areas to see it in real time.

Pros

the ease of using it. changes are immediately seen.

Cons

I don't like the options to add multiple days for docs to schedule by checking the dates. its very time consuming when you have more that one schedule and docs to enter. you should be able to enter the docs names and the dates and it changes it, without having to go and delete and then reenter.

Response from TigerConnect

Thank you LaChanda! We appreciate your feedback. Customer Success will reach out to you to see if we can improve on our ease of use.

Clay

Overall rating

Industry: Hospital & Health Care
Company size: 51–200 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Cardiology Practice Call Schedule

Reviewed on 09/08/2019

Overall very happy with Call Scheduler. Like many other groups I suspect, we utilized an antiquated...

Overall very happy with Call Scheduler. Like many other groups I suspect, we utilized an antiquated spreadsheet to schedule physicians across 10 different hospital responsibilities. It was labor intensive and difficult to communicate in real time. Those issues have significantly diminished with Call Scheduler.

Pros

I appreciate the rules and auto scheduling which almost eliminates a majority of the routine manual entry of data.

Cons

I wish the platform would alert end users if a change is made within a 30 day period (higlight, border the change in red, etc.) thereby drawing attention to it.

Response from TigerConnect

Thanks for your review Clay. I will reach out to you to get more detailed info on your product enhancement idea. Sounds interesting.

Rebecca

Overall rating

Industry: Hospital & Health Care
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Call Scheduler

Reviewed on 01/04/2019

Exceptional experience. The company is very good to work with on any questions or request for...

Exceptional experience. The company is very good to work with on any questions or request for improvement to functionality. It has decreased the work load of our staff in making changes to physician schedules and the ease in which anyone can see where our physicians are for any given day is fantastic. I highly recommend this company and their product.

Pros

It is very easy to use and it will improve communication with your company.

Cons

I would prefer when changes are made to a particular date the system would not reset to the top of the page when it refreshed.

Abbey

Overall rating

Industry: Hospital & Health Care
Company size: 5,001–10,000 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Call Scheduler for Large Neuroscience Practice

Reviewed on 01/04/2019

The staff is always available and very helpful! The support team has been an absolute pleasure to...

The staff is always available and very helpful! The support team has been an absolute pleasure to work with :).

Pros

Easy to use, excellent features, and our providers love the mobile app to review their schedules.

Cons

Honestly, I have not encountered any cons for this software.

Response from TigerConnect

Thanks Abby, we love working with you and your team!

Janelle

Overall rating

Industry: Hospital & Health Care
Company size: 11–50 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 9.0 /10

Wonderful Service and Excellent System

Reviewed on 02/04/2019

Call Scheduler is an easy to use program with wonderful helps for our practice. The customer...

Call Scheduler is an easy to use program with wonderful helps for our practice. The customer service is exceptional and I know when I call I will always receive the help I need.

Pros

Easy to use software and very functional.

Cons

No cons on our end. The system is very helpful for what I need.

Julius

Overall rating

Industry: Hospital & Health Care
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Amazing support team and customer experience!

Reviewed on 21/03/2019

Call Scheduler has made management of our call schedule much better, including communication among...

Call Scheduler has made management of our call schedule much better, including communication among call team.

Pros

Mobile interface is very useful and product is easy to learn.

Cons

Adding to schedule easier than removing from schedule.

Response from TigerConnect

Thanks for being a great customer Dr. Pepper!

Patrick

Overall rating

Industry: Medical Practice
Company size: 51–200 Employees
Used Weekly for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

This online software saved me countless hours and lots of frustration compared to our paper...

Reviewed on 20/03/2019

We have eliminated the previously scheduled doctor/provider meetings we had to have with our paper...

We have eliminated the previously scheduled doctor/provider meetings we had to have with our paper scheduling system. Now they just look at the tallies and print out their year view on their own. They use their phones or laptops to check the schedule, make swaps or submit vacation requests. We all stress a lot less over call.

Pros

Intuitive and fun to use. Up to the second, updated schedules. Accessible anywhere. Great support from a real person.

Cons

Hard to say. Its so much better than what we were doing. I don't miss the arguments that we used to have with the errors of our old paper scheduling

Response from TigerConnect

Thanks Dr. Zook!

Patty

Overall rating

Industry: Hospital & Health Care
Company size: 10,000+ Employees
Used Daily for 2+ years
Review Source

Overall rating

Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Great Product

Reviewed on 01/04/2019

Pros

I like the tracking method, the rules that you put in work fabulous, and the crossing of jobs is huge benefit.

Cons

There is no way for you to cancel a vacation, CME, etc. day off.

Tina Kerr

Overall rating

Industry: Medical Practice
Company size: 201–500 Employees
Used Weekly for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Time Saver

Reviewed on 07/04/2019

Excellent customer service especially during the set-up period. It made a daunting process...

Excellent customer service especially during the set-up period. It made a daunting process enjoyable.

Pros

Call-scheduler allowed me to complete the schedule of an entire year in a weekend. It ensures a fair distribution and is very easy to use.

Cons

Excellent, no significant complaints at this time.

Jonathan

Overall rating

Industry: Medical Practice
Company size: 201–500 Employees
Used Weekly for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Great Scheduling System

Reviewed on 02/09/2019

I use this roughly every other day. It’s reliable and very convenient to use. Thanks!

Pros

This is the most user-friendly scheduling system I have ever used. I’ve been through many scheduling systems and this one, by far, beats out all of the rest.

Cons

Nothing negative to say at all about this system

Kimberly

Overall rating

Industry: Veterinary
Company size: 11–50 Employees
Used Monthly for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

experience with call scheduler

Reviewed on 21/03/2019

CSRs were great to work with. CSRs helped us to set everything up and did an amazing job with us....

CSRs were great to work with. CSRs helped us to set everything up and did an amazing job with us. There were times I know we were difficult and she was patient with us throughout it all. They are both wonderful!

Pros

We liked that we are able to set rules in place to make our schedule a bit easier. We like that it will populate our schedule for us instead of us doing it manually each time.

Cons

Just the learning curve was a bit rough. Just a lot to take in.

Response from TigerConnect

Thanks for being a great new customer!

John

Overall rating

Review Source

Overall rating

Value for Money
Ease of Use
Customer Support

Great product, Great Customer Support

Reviewed on 07/10/2016

The folks at Adjuvant are very responsive and great to work with. The product does what it says it...

The folks at Adjuvant are very responsive and great to work with. The product does what it says it will do.

Response from TigerConnect

Thanks John! It was a pleasure to work with you!

TigerConnect Physican Scheduling Reviews