Maze Reviews
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10 Reviews
- Industry: Internet
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Best tool for User Testing
Reviewed on 21/02/2023
Super amazing tool for testing prototypes.
Super amazing tool for testing prototypes.
Pros
The easiness of running tests from a Figma prototype. Also the templates they provide for different types of user research are super helpful to even think of new tests to launch.I have used it for testing task completions with a prototype from Figma and you can run a test and share a link within minutes. Also they way the results are presented are outstanding
Cons
If I had to say one bad thing is that sometimes testers have had problems on loading the prototypes I was testing.
- Industry: Research
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Solid prototype testing tool with drag-and-drop functionality
Reviewed on 06/01/2023
Conducting some solid user research and a great way to have users evaluate prototypes. Generally a...
Conducting some solid user research and a great way to have users evaluate prototypes. Generally a good experience, rough around the edges in some aspects but overall a modern and fresh way to have users test your prototypes and websites. Maybe recruit participants otherwise though.
Pros
Very easy to use and integrates superbly with our other tools (Figma). Importing prototypes is easy and I can develop surveys within Maze itself. Price is reasonable too, and auto generated reports at the end are a huge time saver.
Cons
Quite limited in terms of survey design to add alongside the prototypes, including survey logic and question types. Heatmaps and recordings can be buggy and the software is clearly still in development with some features still remaining incomplete.
Reasons for Switching to Maze
The alternatives were costlier and had generally similar featuresets.- Industry: Financial Services
- Company size: 5,001–10,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
The tool is awesome, the company behind it not so much
Reviewed on 18/02/2022
I found Maze to be pretty good as a design testing tool. But when I left my last company forgetting...
I found Maze to be pretty good as a design testing tool. But when I left my last company forgetting to transfer the account ownership to another admin on the team, [SENSITIVE CONTENT]who responded from Maze so-called "help" team said, "If the [SENSITIVE CONTENT] is no longer available but the Team is registered under a company email address, then you will need to gain access to that email address so that we can send you the necessary confirmation code." [SENSITIVE CONTENT] ACTUALLY THINKS that a former employee can gain access to a company's email domain. This is considered "help"? [SENSITIVE CONTENT] said that they take their data protection very seriously. That's gret, [SENSITIVE CONTENT]. Not sure what that meant, exactly, because when the account comes up for annual renewal, and the credit card associated with the account is not chargeable, and the email Maze sends to the dead email address bounces back, and that account goes into default, and all the data disappears, how exactly is that data protection?
Pros
Fairly intuitive editor, easy to deploy.
Cons
Its presentation format can cause confusion for participants and the heat mapping function is poorly implemented.
Response from Maze
We're sorry to hear that you ran into trouble with the ownership of your team. This policy is in place to protect the data entrusted to us by our customers against unauthorized access by a malicious actor. If we are contacted by someone other than the owner of the data and that individual claims to be the owner, we need to be able to get consent from the owner of record.
Most companies forward a former employee's email address to someone else at the company which makes recovery easy. We can then work with them to get the necessary consent to safely transition ownership. Otherwise though we will not transfer ownership without consent from the owner of record.
We regret that you didn't feel supported as a result of this, but it is an important policy in order to protect our customers' valuable data against unauthorized access. We appreciate your feedback and we'll definitely look at how best we can protect our customers while still enabling handoffs safely.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
The Ultimate User Research and Product Discovery Tool!
Reviewed on 26/04/2023
My experience with Maze has been fantastic. The platform has helped me to validate product...
My experience with Maze has been fantastic. The platform has helped me to validate product decisions, collect valuable customer insights, and optimize user experiences that drive impact. The tool's user-friendly interface and powerful features make it an essential part of any team's research and product discovery toolkit. While there may be a learning curve for beginners, the benefits of using Maze far outweigh any challenges. I highly recommend it to anyone looking to improve their user research and product discovery processes.
Pros
As someone who is passionate about user experience, I love how Maze provides valuable insights into user behavior and preferences. The platform's ability to collect and analyze data from prototypes and live sites has been a game-changer for our product development process. The continuous optimization feature has helped us to identify and fix issues quickly, resulting in a better user experience for our customers. The platform is user-friendly and intuitive, making it easy for me and my team to use.
Cons
While Maze is an excellent tool, it can be a bit overwhelming for beginners. The platform offers a lot of features, and it may take some time to learn how to use them all effectively.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Maze 2022 review
Reviewed on 13/07/2022
Ultimate is a nice tool for quality product research for all businesses. Make sure to grab your own...
Ultimate is a nice tool for quality product research for all businesses. Make sure to grab your own piece of the pie. I highly recommend Maze.
Pros
Best user testing tool with awesome features like smart reporting, easy collaboration, super fast integration, and target reach.
Maze offers literally almost all the most sought-after User testing solutions at low pricing fees with quality customer support services. It has super conspicuous prebuilt templates which are essential for time-saving and it's easy to work with.
Cons
Some prebuilt templates are not easy to work with especially the ones for a testing website sign-up flow. It had to bleed the first time.
- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Came to fill gaps in user experience tests
Reviewed on 06/10/2021
The app is great for prototyping and user tests, especially remote and needing quick responses. In...
The app is great for prototyping and user tests, especially remote and needing quick responses. In my opinion, there is still room for several improvements that could be made with certain urgency, as they would not be so laborious from a technological point of view.
Pros
It is very easy to use and to create and manage the tests, it has a short learning curve. Integration with figma is great, it simulates devices correctly (Web, iOS, Android). Any change in figma can be updated in just a few moments. Deploying a test and sending it to multiple users is a quick task with Maze.
Cons
From the point of view that it is a software for design and usability testing, it leaves a lot to be desired for those who assemble it. It's a bit limited in question templates, I miss a multiple choice format with images for example.
The sorting card template doesn't work very well, and depending on the number of options you put for selection you will have a large vertical scroll making it difficult to understand and select, and besides, they are not cards at all.
Reports are a very nice feature, but at the visualization of the results it is kind of difficult to make comparisons and identify the users at different times of the journey.
- Industry: Design
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 10.0 /10
Future of user testing
Reviewed on 02/11/2022
Pros
The integration with Figma that allows you to test your prototypes is great. The survey building set up is also very good and it is easy to create good surveys and you really have a lot of control. The analytics part is also great and allows you to draw conclusions from your tests.
Cons
Because one of the biggest benefits with Maze being the integration with Figma when it doesn't work it is really annoying. For example when Figma released interactive components there was no integration for this for some time leaving us without testing capabilities for prototypes which included interactive components.
- Industry: Design
- Company size: Self Employed
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 9.0 /10
The best tool out there for usability testing
Reviewed on 09/05/2022
Pros
What I like the most about this software is the integration with Figma for prototype testing, all the available templates for concept, content, copy or idea testing.
Maze is the holy grail of usability testing. The insights are great.
Cons
The only con is if you are a freelancer or just starting out, the price might be a little high.
$50/month might be a stretch for many.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Maze a great software for testing
Reviewed on 25/10/2022
I like this software, it provide us great tools and functions.
I like this software, it provide us great tools and functions.
Pros
This software provide us very useful tools and functions to test differents strategies of marketing, this software it's absolutely useful and thanks to this software you can work in a really easy way, this software help you to make decisions.
Cons
This software it's annoying in some cases, it's difficult to understand and to use for some new users.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I've recommended this to everyone
Reviewed on 09/03/2020
Pros
My testers love it, they think it is fun to use.
it makes product management so streamlined and has a wealth of data in it.
Cons
not much, once you get the hang of it it is pretty good
