Eaglesoft Reviews

Before I became a para, I worked part time as a CDA and I still do temping. My favorite dental software is eaglesoft because of the ease of use, the dental chart is very straight forward, and it is easy to communicate back and forth with the front desk/other clinicians. I like how organize the schedule is, it is easy to invoice your work, schedule the next patient appointment, and very easy to collaborate with other dentists/referrals.

Although eaglesoft is my favorite software, we do come into contact with "bugs" at times, sometimes I will be in the middle of writing my note and then the software freezes/error pops up. There has been several instances where we have reached out to eaglesoft and they have helped us along the way.

It's pretty easy to use, and is a standard in the industry so many applications interface with it.

They need to add updates to reports, and the flexibility that many of the new dental practice management software's now have.

pretty easy to navigate. not a difficult software to learn.

could have some better functions as far as insurance and claims functions goes

It has everything a clinic needs it terms of records management of patient.

Interface needs improvement. When you're on the edit patient window, you can't use the calendar to check the available schedule, that's inefficient.

Patient charts and notes are easy to use and it has frequent updates

They do not have electronic signatures in the notes for the doctors to sign the charts

Eaglesoft has a lot of great features. It's very easy to administer your users, and the audit reports are great. It checks all of the boxes for HIPAA compliance in an EMR. When Eaglesoft works, it works very well. Also, it is faster than some of the competitors out there.

The software has to be configured for each user, so if you are on a domain, you basically need to configure your preferences for every single user on every computer. This takes time for deployment.

Sometimes, digital sensors or cameras need to be re-set up in the preferences because settings will be lost, and this can be a big hassle if you are on a domain network.

I have to mention the ridiculous hold time for support. If you use Eaglesoft (or really any Patterson software), you'll need to call for support from time to time because things will stop working. I can't count the number of times I've had to reinstall this software on the workstations. This wouldn't be a huge deal if you didn't regularly have 20+ minute hold times, which is a big deal especially if you are down an operatory. I'd personally avoid this software.

Eaglesoft has been one of my favorite dental software programs. I am now working with Dentrix and miss Eaglesoft at times. One of my favorite things about Eaglesoft is being able to add any patient to another patients as the insurance carrier. You don't have to have them as part of a family file. Which is nice in divorce situations.

I haven't used it in a little while and as of now I don't have any negative reviews for Eaglesoft.

I have been in the dental field for many years now and eaglesoft is my FAVORITE program. I find it easy to schedule appointments, review treatment plans, invoice payments, and document notes.

I have noticed that Eaglesoft can/does generate many software errors, not sure if it is the software or internet service though.

It is a practice management software and it does manage patient database but really thats it

They are just way behind on making their product fit the needs of its customers

Eaglesoft is widely used, so most dental professionals know how to use it. It's also very easy to learn. And with each new version it gets better and better.

Honestly Eaglesoft today, still looks like Eaglesoft back in 2015 when we started. You'd think there would have been improvements in the graphical interface by now.

I have tried, and used, many different dental practice management software systems, and I have concluded that Eaglesoft is by far the best system on the market. It is both easy to use, and user-friendly. The customer service, support, and live help features are outstanding - the staff are friendly, very knowledgeable, willing to work with you and very effective at solving problems. Updates are released regularly, and they often include great enhancements. Eaglesoft has a lot of features and capabilities; it is great to have them all in the same system and able to be easily integrated with other applications we use. Using Eaglesoft saves our practice a lot of time, money, and headaches.

There are definitely some enhancements that should be made; my office has put in quite a few enhancement requests recently. There are some issues with editing insurance company information and sending claims that need to be worked out a little better. I wish it had better capabilities in tracking financial and performance metrics, as well as making that data more accessible and in a friendlier format. I am also not impressed with the time clock, and have recently decided to use a time clock system that is included in the human resources management system we use. That is another improvement Eaglesoft could make - have more human resources capabilities, or perhaps have Patterson create a human resources application that integrates with Eaglesoft (like RevenueWell for patient management).

I am learning Eaglesoft without training and find that it is very user friendly. I had filled in at a couple offices and they just did not have time to train me so I just had to figure it out. It was not hard. The designers were very good and made it easy to use .

I came from using PracticeWorks for 20 years followed by OpenDental for a shorter time. Of course, changing to a different program is always challenging. Again, I probably should have had some training and still can not figure out how to generate certain reports. If I am trying to balance the morning (if it has been a busy morning I like to balance at lunch so if there are mistakes I don't wait until end of day to fix them), I can not generate collection/ production report.

Scheduling and treatment planning is so easy with Eaglesoft!

Nothing I would change at this time! The live chat helps with any questions that may arise.

I really like the patient communication integration with the clinical chart....all Communication between practice and patient is documented including emails.

We are a Canadian Based Practice. The software is not friendly with the way that we operate our business. otherwise, a great software

Makes dental office front office a breeze, and is easy to work with for back office as well. Plays well with other software companies that can be integrated into the system to make other aspects simplified. (We integrated Solution Reach, it was seamless). Customer support is top notch! Only once had an issue that was not able to be immediately addressed, and taken care of

The icons they use for the different charting aspects are a bit odd. they have an area to store documents in a patients chart, called smart doc, and their icon is a brain on a piece of paper. Some don't make sense, but if you hover over it with the mouse, it will pop up what it is.
The other is there is SO much to remember, it's amazing how much they have in there! Not simple to disable some "upgrades" that I don't care for.

I like how when you want to schedule one family, all you have to do is right click and it lets you add all the families to the schedule

In the beginning the software is hard to understand. Some things are placed in odd spots. I wish there was a way to see families accounts instead of having to exit out of the families account and then have to look up the patient from the same family again.

* Ease of treatment planning and printing treatment plans

* Easy to be chartless

* For the most part if I want it to don something I can make it do it

* At times the ledger can be difficult to understand

* Need to be able to input more detailed insurance coverage; such as downgrades, age limits, waiting periods, missing tooth clause

If there are any errors in processing a claim, the reports are that print help you determine what corrections need to be made. It is not unlikely for you to receive a call from support if they notice you have claims stuck in in-process. They pay attention to what changes you recommend.

We have had a few glitches with ghost appointments or accounts that are boggled down but I have had the same issue with the competitor software.

Very customizable but sometimes even that isn't for the best. I am able to assign colors to each provider and employee but I cannot get the software to stop prompting us to "change to prescription paper" or "change to regular paper" when printing. Too many auto pop-up all over the software that are not able to be turned off.

Treatment planning is a nightmare. We're a big office and present major treatment needs. It is not uncommon for our treatment plans to include 20+ services and this software does not make that easy. Very tedious to enter and prioritize. The software will not auto correct posterior and anterior fillings based off the tooth #. Also, there is no reason I would not want to write clinical notes and treatment plan at the same time, it doesn't make since for those features to be in 2 different places within the software.
Also, adding patient family members has to be done very delicately, especially when they have Insurance.