Callbridge Reviews
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26 Reviews
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Best Conferencing Solution
Reviewed on 06/07/2021
Our overall experience with CallBridge has been excellent. They are refreshingly different and...
Our overall experience with CallBridge has been excellent. They are refreshingly different and deserve to go places.
Pros
I have been with the conferencing industry since 1996 and have used almost every other product in the market. Compared to their competitors, Callbridge is the best product. It is robust, sturdy, and has excellent support. It is also continuously updated and enhanced with new features. It is also inexpensive.
Cons
I would have preferred open API access to help us integrate applications.
Response from iotum
Thank you Kapil!
- Industry: Religious Institutions
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
A great communication for online church activities and team collaboration.
Reviewed on 28/07/2023
The product is really great. The thing that helped make my decision was the fact if I need help, I...
The product is really great. The thing that helped make my decision was the fact if I need help, I can call up and talk to someone. That is a big thing with me. Some of the companies, you have to send in a email or submit a ticket and they wait a day or two. I like being able to pick up the phone and call support.
Pros
I like to be able to schedule a meeting and send out the invites.
Cons
If I want someone to use the product, I have to log them in first and they can have a meeting on my behalf. If not, I am relegated to do everything.
Reasons for Choosing Callbridge
The pricing tier for the features, the ease of configuring the product so our church could use and the fact that if I got stuck, I could call support. For me, it was an easy choice to switch.Reasons for Switching to Callbridge
The pricing tier for the features, the ease of configuring the product so our church could use and the fact that if I got stuck, I could call support. For me, it was an easy choice.- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Great Customer Support
Reviewed on 24/07/2023
I have been somewhat satisfied with Callbridge. Their customer support keeps me here, but I wish...
I have been somewhat satisfied with Callbridge. Their customer support keeps me here, but I wish that my sessions didn't freeze up as much as they do.
Pros
I was drawn to Calbridge due to their great live customer support
Cons
The video is not the best, frequently the person freezes
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Board Meeting
Reviewed on 31/07/2023
Pros
Easy to use. The directions are easy to understand
Cons
I think that zoom does everything that is needed and not as expensive
Alternatives Considered
Zoom WorkplaceReasons for Choosing Callbridge
This was the program that was bought for this organizationSwitched From
Zoom WorkplaceReasons for Switching to Callbridge
Again it was already in place here.- Industry: Civic & Social Organization
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great for Small Business or Organizations
Reviewed on 25/06/2020
Initially, we had problems with sound quality. This was eliminated with the use of headsets. The...
Initially, we had problems with sound quality. This was eliminated with the use of headsets. The service CallBridge provides is great.
We use teleconferencing about 25 times a year with less than 20 participants. CallBridge has fulfilled our needs admirably at low cost.
Pros
Simple to use. Great quality sound and video. Ability to use computer or phone to join the conference. A lot of local call-in numbers across the country and world with more being added often.
Cons
Maximum participants is 100 online and 100 phone-in. Not enough for our AGM.
Reasons for Choosing Callbridge
We wanted a lower cost solution with more capabilities.Reasons for Switching to Callbridge
CallBridge was a low-cost solution that gave us ease of use, quality and reliability.Response from iotum
Thank you for taking the time to give us your review, Greg! We're very happy that you liked the conferencing experience on Callbridge!
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 2.0 /10
Streaming issues
Reviewed on 14/12/2021
We don't use the system very often, and typically it works OK, however, lately, it's been VERY...
We don't use the system very often, and typically it works OK, however, lately, it's been VERY difficult to the point that we may no longer want to use it. We had an Annual General Meeting on Nov 17, and EVERYONE (26 participants) was freezing all the time, some people could not hear us, and voting (hands up) was impossible to assess as the chair of the meeting. We had another committee meeting yesterday Dec 13, with 5 participants only, and the echoing was impossible. So we switched to a Zoom meeting and had no problems at all. On another note, when copying the meeting details, why does it not copy the title of the meeting, but only the organization name?
Pros
Initial training we received was adequate.
Cons
Participants freezing and echoeing even double echo
Alternatives Considered
Zoom WorkplaceReasons for Choosing Callbridge
We used to us personal Zoom accounts that are limited to 45 minutes, and limited number of participants.Switched From
Zoom WorkplaceReasons for Switching to Callbridge
We were able to get the Callbridge product through Tech Soup, so price was the deciding factor.- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product and Ease of Access
Reviewed on 27/07/2023
Pros
Callbridge has many great features! We use it for conducting interviews as the recording feature is crucial to maintain our records. It is very easy to chat with all of the participants or privately as well. It is useful to be able to chat with the participants in the waiting room to let them know if the meeting is running late, starting shortly, or any other information they may need before the meeting starts.
Cons
A previous feature on Callbridge was that you could change the waiting room music - there used to be holiday music around the Winter holiday season. I believe this feature was removed and it would be great to have it back!
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Callbridge: The Meeting Software you didn't know you need! (But you do!)
Reviewed on 19/07/2023
Great customer service!
Great customer service!
Pros
I love that it records and transcribes, allows breakouts and chat, and that it has the ability to set several hosts. Well rounded software
Cons
The chat lags, and sometimes the recording of a session WILL NOT CLOSE.
- Industry: Government Administration
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Inconsistent
Reviewed on 24/07/2023
Hit and miss.
Hit and miss.
Pros
Ease of use and good support. Very easy to install and deploy. We also like the Text Messaging notification system.
Cons
The product is OK, but would be great if the call quality and connectivity was better and consistent. Some days the product works great and then the next day it is horrible.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Callbridge is the best conferencing tool for online meeting
Reviewed on 16/12/2021
Pros
Callbridge is an easy to use all-in-one audio and video conferencing tool that I use to meet with team members, clients and prospects. It has a browser-based technology so you don't have to download anything and it's very easy to set up. It has a bunch of features like screen sharing, meeting recording, whiteboards and ets and it's my default video conference software.
Cons
I use it daily and have not found any specific aspect that I don't like. It has been excellent for my needs and meetings.
- Industry: Religious Institutions
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Callbridge
Reviewed on 03/08/2023
Pros
The ease of using phone conferencing with video conferencing. Not every person has access to data for video conferencing. So, in this case some require to join conferences via the dial-in option.
Cons
Audio quality is poor with sharing music.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Using Callbridge is a Cakewalk
Reviewed on 31/07/2023
We have been using it for more than 2 years and are pretty happy with the product, features and...
We have been using it for more than 2 years and are pretty happy with the product, features and overall service.
Pros
It's pretty easy to setup and use. We like it as it is web-based and effortless to use.
Cons
nothing that I can think off. For us it serves our need very well.
- Industry: Religious Institutions
- Company size: Self Employed
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Grateful to use Callbridge four times a week
Reviewed on 06/07/2021
We are grateful for this product and I have no trouble recommending it. May I recommend that new...
We are grateful for this product and I have no trouble recommending it. May I recommend that new users know how to teach their members how to mute and unmute themselves considering that land line phones have different features.
I am aware that people have left our call because of background noise. I should state that we never use the video feature. Many of our members have been very grateful to be able to participate in our services during a time when they could not attend a local church so for that we are immensely grateful.
Pros
I can open a meeting from my cell phone in less than 60 seconds. With the touch of three points I am fully running. The ease of access is commendable. Several have remarked that they like being able to dial a local number to access our call even though they are in different provinces.
Cons
My greatest challenge is when I open the meeting and I am aware that others are on the call but no one can hear me. I leave the meeting without ending the meeting, come back in, enable my speaker, unmute everyone, again and again. There are times when I do not have to do this but there are times when I do it three and four times. Sometimes the other people on the call can hear me saying hello but I do not hear their response back and there are times when they do not hear me but they know I am on because they hear the automated voice saying that the calls are on muted, now unmuted, and muted etc. Several times I have ended the meeting and begin at the beginning to start a new meeting. What surprised me was that when I would “End of the meeting“, and start a new meeting, that I would re-enter the same call that the other people had not left. So even though I ended a call and started a new one but the people had not left the first call, I was able to join them without them having to dial-in again.
We are not sure why but different members will have different sound quality. Some tell us that there is static on the line while others are saying their sound is perfect. Land line users seem to have better reception.
While using my laptop I can still have the same problems but I found it disturbing when in the middle of a call my camera turned on without me touching my computer.
This last Sunday during our service a member texted me advising me to mute everyone but nothing worked.
Response from iotum
Thank you so much Kelly!
- Industry: Religious Institutions
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Church using Callbridge
Reviewed on 14/12/2021
We have been using Callbridge for church, and I love it. People can connect with us on their...
We have been using Callbridge for church, and I love it. People can connect with us on their computer or on the phone. It has been fantastic for us during the Covid Season. I have also appreciated Callbridge prompt service. A few times, we have had some problems with the program, and Callbrdige were quick in fixing it. Great product, and I highly recommend it for any church.
Pros
Callbridge is easy to use, and it's great to have a local phone number that many of our church members who do not have a computer can still join in. It has worked well for our church services and Bible Study and prayer where everyone can be involved.
Cons
Sometimes the connection drops out, but this is more about peoples internet connection.
- Industry: Publishing
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use and super supportive!
Reviewed on 06/07/2021
My overall experience with Callbridge has been excellent. The support staff is always extremely...
My overall experience with Callbridge has been excellent. The support staff is always extremely helpful when you have questions. They are also always improving it by considering feedback as I have seen the addition of some suggestions members of our team have made.
Pros
Callbridge is very easy to use. I really appreciate that it does not need to be downloaded to your computer, you can use it from your browser very effectively which makes it much easier when setting up meetings with external contacts. The recent addition of the google calendar add on feature is also very appreciated as it has streamlined our meeting scheduling process.
Cons
When we first started using Callbridge there were occasional technical issues when external contacts were trying to join the call, it would sometimes stop them from connecting to audio. The technical support team however was always extremely responsive and investigated all of these issues thoroughly. A small thing that I would love to see happen is the ability to remove your own video from your screen when in gallery view (an option that I know exists on other video conferencing platforms) as I find I sometimes distract myself when in a galley view meeting.
Response from iotum
Your support is so appreciated Sara!
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy to use video conferencing services at the right price and quality
Reviewed on 15/12/2021
A good experience. Compared to Zoom and others it is as good and the pricing is easy to understand.
A good experience. Compared to Zoom and others it is as good and the pricing is easy to understand.
Pros
Easy to use, easy to deploy and excellent quality.
Cons
Issues with IOS backgrounds (Safari not available from time to time).
- Industry: Religious Institutions
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Evolving
Reviewed on 15/07/2021
Pros
Control and recognition of the participants and who is allowed to speak
There are more that one number that can be used to call into the conference
Cons
That you cannot recognize or identify any of the speakers who are on as only the logo appears
Also when someone is unmuted the screen move up to those unmuted and if there are several participants to unmute you have to keep moving the screen down each time
The time when a participant join is not seen
Response from iotum
Thank you Alison, we appreciate your review and your support!
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Solid and robust video conferencing and collaboration tool
Reviewed on 14/12/2021
Pros
The ease of using the online portal to schedule meetings, download recordings, and invite participants made this product attractive. Clean and concise interface.
Cons
I do not think there is anything I did not like about it, perhaps integrations with mail client would be good.
Reasons for Choosing Callbridge
Pricing and licensing cost and complexitySwitched From
GoTo MeetingReasons for Switching to Callbridge
Used as one of our standardized options- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great Conference Recording system
Reviewed on 01/07/2021
The clarity of the recording is amazing
The clarity of the recording is amazing
Pros
The Schedule daily meetings are great, Getting a recoding code for each time, and a email.
Cons
The audio for background when you call in doesn't work the upload properly, and SMS reminders for participants are not working well
Response from iotum
We appreciate your business and support Moshe!
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very Easy to Use and Reliable
Reviewed on 09/07/2021
We primarily use it for group conference calls with individuals that have never used the service...
We primarily use it for group conference calls with individuals that have never used the service and have never had an issue with and end user understanding what to do. Our experience has always been good.
Pros
I was drawn to this software as I find it the easiest to use and most intuitive
Cons
There is nothing that I dislike about the software
Response from iotum
Thank you Richard, we so appreciate your support!
- Industry: Mining & Metals
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Easy on line meetings
Reviewed on 06/07/2021
Getting information easily to and from our business partners and employees, in a relaxed friendly...
Getting information easily to and from our business partners and employees, in a relaxed friendly manner even with those you are not inclined to use electronic media due to health or age problems
Pros
Easy to use, quality video and speech, compares very well to other packages
Cons
More interaction with the user initially would have been helpful
Response from iotum
Thank you Grant!
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Strongly recommended
Reviewed on 15/12/2021
Pros
Excellent audio and video quality; quick and intuitive to set up and use.
Cons
Haven't found anything to dislike. The software has always worked well and is very user-friendly.
- Industry: Oil & Energy
- Company size: 51–200 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Gulf Coast Western
Reviewed on 02/03/2022
It has been useful
It has been useful
Pros
Callbridge us easy to use.
Cons
I wish the administrator could play the names of each participant.
- Industry: Broadcast Media
- Company size: 51–200 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Callbridge is a wonderfully adaptable platform
Reviewed on 14/12/2021
We stream all of our broadcasts through VMR platforms.
We stream all of our broadcasts through VMR platforms.
Pros
Ease of use, its customizability and support is second to none.
Cons
Integration into a SX-80 platform with SiP links
- Industry: Religious Institutions
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Call bridge is excellent for video and audio quality
Reviewed on 06/07/2021
It has been positive. It is by far the best platform for teaching music lessons due to its superior...
It has been positive. It is by far the best platform for teaching music lessons due to its superior audio and it’s high quality recording
Pros
Callbridge is excellent for video and audio quality
Cons
I have had difficulty setting it up and using it, but your tech-support is fast and superb and they helped me get up and running
Response from iotum
Many thanks Matthew!
