Kipu

4.7 (208)
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Expert-designed software for better behavioral healthcare.

Overall rating

4.7 /5
(208)
Value for Money
4.6/5
Features
4.7/5
Ease of Use
4.7/5
Customer Support
4.6/5

95%
recommended this app
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208 Reviews

Ivana
Ivana
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Most user friendly program

Reviewed on 08/08/2023

Pros

It’s the most user-friendly. I won’t work anywhere that does not use KIPU… literally

Cons

I can’t say there is anything I don’t like.

Response from Kipu Systems

Hi Ivana, We're absolutely delighted to hear how integral Kipu is to your daily operations! Your trust and preference for our platform means the world to us. Thank you for being a valued part of the Kipu community!

Angel
Overall rating
  • Industry: Mental Health Care
  • Company size: 5,001–10,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

RHBH/IH KIPU 2024

Reviewed on 30/05/2024

Pros

KIPU is simple to use and provides you will a help tab the gives you detailed instruction on how too. Scheduling is easy and provides a layout that is supportive for quick viewing with settings such as day, week and even monthly.

Cons

KIPU is sometimes slow and has glitches but software providers and administrators work diligently to correct any errors.

Response from Kipu Systems

Thank you, Angel, for your comprehensive review! We're thrilled to hear that you find Kipu simple to use and appreciate the detailed help tab and easy scheduling features. We acknowledge the occasional slowdowns which can sometimes be caused by internet connection, but are committed to refining our product to work as quickly as possible regardless of bandwidth.

Thank you for being part of the Kipu community!

Heidi
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 5.0 /10

SUD EHR Review

Reviewed on 10/06/2024

Pros

Forms available to utilize through the charting process

Cons

Inability to alter forms/format to include relevant information

Response from Kipu Systems

Thank you, Heidi, for your review. We're glad you find the available forms useful during the charting process. We do offer SuperAdmins the ability to customize forms which may help your process.

Thank you for being part of the Kipu community!

Evaleen
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Behavioral Health Technician

Reviewed on 09/06/2024

As for myself I love Kipu , it’s a easy system to do for entering clients information.

As for myself I love Kipu , it’s a easy system to do for entering clients information.

Pros

That it very self explanatory and easy to do.

Cons

The password changes every three months. Especially when you used to going in and out on a daily basis.

Response from Kipu Systems

Thank you, Evaleen, for your wonderful review! We're thrilled to hear that you find Kipu self-explanatory and easy to use. We understand the inconvenience of frequent password changes and appreciate your feedback. This helps us adhere to highest standard of security. Your positive experience means a lot to us.

Thank you for being part of the Kipu community!

Allison
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to navigate

Reviewed on 30/05/2024

I have used KIPU for over 2 years, and have never had any issues navigating the system of data...

I have used KIPU for over 2 years, and have never had any issues navigating the system of data entry. Super simple and organized.

Pros

What I like most about KIPU is how organized and easy it is to use.

Cons

Sometimes the system seems like it can use a few improvements.

Response from Kipu Systems

Thank you, Allison, for your fantastic review! We're thrilled that you find Kipu organized and easy to use. Your feedback on potential improvements is valuable, and we appreciate your continued support over the past two years.

Thank you for being part of the Kipu community!

Lura
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Kipu made my life so much easier

Reviewed on 30/05/2024

Pros

The ease of using Kipu has been a godsend. I have everything I need to assist my Clients at my fingertips, and it makes progress notes a breeze.

Cons

While it did take some time to understand all of the options to access, it was easy to learn.

Response from Kipu Systems

Thank you, Lura, for your wonderful review! We're thrilled that Kipu has made your work easier and that you find it a valuable tool for assisting your clients and managing progress notes. We appreciate your feedback about the learning curve and are glad it was easy to overcome.

Thank you for being part of the Kipu community!

Ernalyn
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

May 30, 2024 Review

Reviewed on 30/05/2024

Pros

Kipu is extremely user friendly. Also, recent feature added was that allows you to enter dosage range now for meds.

Cons

ERX customer support not 24/7. There has been several incidents where we needed support.

Response from Kipu Systems

Thank you, Ernalyn, for your detailed review! We're pleased to hear that you find Kipu extremely user-friendly and appreciate the recent feature for entering dosage ranges. We acknowledge your feedback regarding eRx customer support and will consider it for future improvements.

Thank you for being part of the Kipu community!

Alyssa
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Alyssa's Review of Kipu

Reviewed on 07/06/2024

Pros

Ease of use. I have used other EMR systems and they are not as use friendly.

Cons

Nothing at all. Kipu is the easiest EMR system I've every used.

Response from Kipu Systems

Hi Alyssa,

Thank you for your review of Kipu. We are glad you love the user-friendliness.

Thank you for being part of the Kipu community!

Teresa
Overall rating
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

I love Kipu

Reviewed on 04/06/2024

I have never used Kipu before. I love it. It is very organized, it shows me my mistakes and...

I have never used Kipu before. I love it. It is very organized, it shows me my mistakes and allows me to go back and edit them. It is very secure. It makes my job a lot easier.

Pros

I love that Kipu is so organized. It's easy to use and it is very secure.

Cons

I don't have any negative opinions about Kipu

Response from Kipu Systems

Thank you, Teresa, for your wonderful review! We're delighted to hear that you find Kipu organized, easy to use, and secure. We're glad that it helps you easily identify and correct mistakes, making your job easier.

Thank you for being part of the Kipu community!

Sherri
Overall rating
  • Industry: Individual & Family Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Tellurian

Reviewed on 30/05/2024

Kipu is easy to use and learn and is a great product.

Kipu is easy to use and learn and is a great product.

Pros

Able to put in data and storage in a safe program.

Cons

There no issue with this program at all.

Response from Kipu Systems

Thank you, Sherri, for your fantastic review! We're delighted to hear that you find Kipu easy to use, secure, and a great product overall. Your positive feedback means a lot to us.

Thank you for being part of the Kipu community!

Jack
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Jack kipu review

Reviewed on 30/05/2024

My overall experience has been great with people

My overall experience has been great with people

Pros

Easy to navigate And if find any information I need it’s all right there in front of you very simple to use

Cons

Once you went to saw him unless you’re an admin, you can’t fix it if you made a mistake

Response from Kipu Systems

Thank you, Jack, for your positive review! We're delighted that you find Kipu easy to navigate and use. We appreciate your feedback regarding editing restrictions for non-admin users and will consider it for future enhancements. We're pleased that your overall experience has been great.

Thank you for being part of the Kipu community!

Barbara
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

LVN Substance abuse

Reviewed on 30/05/2024

Love it very similar to PCC easy to teach to non staff nurses

Love it very similar to PCC easy to teach to non staff nurses

Pros

Easy to use, easy for med management
Great for charting

Cons

Med charting should be more organized by time completed meds should drop off

Response from Kipu Systems

Thank you, Barbara, for your insightful review! We're glad to hear that you find Kipu easy to use, especially for medication management and charting. We appreciate your suggestion on improving med charting organization and will consider it for future updates. Your positive experience and feedback are valuable to us.

Thank you for being part of the Kipu community!

Andrew
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Highly recommend

Reviewed on 11/06/2024

Pros

Kipu very organized, user friendly and secure.

Cons

It does log you out very often, but it is necessary to keep sensitive information for clients.

Response from Kipu Systems

Thank you, Andrew, for your positive review! We're glad to hear that you find Kipu organized, user-friendly, and secure. We appreciate your understanding regarding the frequent logouts to ensure the security of sensitive client information.

Thank you for being part of the Kipu community!

Rozena
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Good product

Reviewed on 11/06/2024

Pros

Being able to access all areas in one setting

Cons

Having access to all things as a lead therapist and be able to access the clients files

Response from Kipu Systems

Thank you, Rozena, for your review! We're glad to hear that you appreciate the ability to access all areas in one setting with Kipu.

Thank you for being part of the Kipu community!

Eric
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Best of the Best!

Reviewed on 30/05/2024

customer service is quick to answer and fix any and all problems fast!

customer service is quick to answer and fix any and all problems fast!

Pros

This is the Cadillac of documentation software!

Cons

I don't think there is a thing that I can actually find wrong with the the system!

Response from Kipu Systems

Thank you, Eric, for your outstanding review! We're thrilled to hear that you consider Kipu the "Cadillac of documentation software" and appreciate our quick and responsive customer service. Your perfect rating and positive feedback mean a lot to us.

Thank you for being part of the Kipu community!

Ireland
Overall rating
  • Industry: Mental Health Care
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

I like KIPU

Reviewed on 05/06/2024

Pros

Rounds, appointments, client info is all on one website

Cons

Not being able to see a list of all client schedules at once or all client rooms or all client therapists.

Response from Kipu Systems

Thank you, Ireland, for your positive review! We're glad you appreciate having rounds, appointments, and client information all in one place with Kipu. We value your feedback about viewing all client schedules and have made a bevy of updates this year to enhance the Scheduling experience!

Thank you for being part of the Kipu community!

Daniel
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

We LOVE Kipu!

Reviewed on 03/08/2023

It has allowed us to win awards for what we do. Nobody knows how important the EMR system is,...

It has allowed us to win awards for what we do. Nobody knows how important the EMR system is, behind the faceplate of the organization. All of our data, which fuels our decisions, comes from Kipu. All of our billing comes from Kipu. We love it!

Pros

We love its customizability, it's ease of use and simplicity, plus the service and support is supergood!

Cons

Nothing we don't like. We like everything a about Kipu

Response from Kipu Systems

Hi Daniel, Thank you for your kind words! We're absolutely thrilled to know you're loving Kipu and that it has contributed significantly to your organization's success. Your satisfaction is our top priority.

Thank you for being part of the Kipu community!

Tristan
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Kipuuuuuu

Reviewed on 03/08/2023

My overall experience is actually pretty good. It was very easy to learn, especially when someone...

My overall experience is actually pretty good. It was very easy to learn, especially when someone else had the knowledge that they could show me and it's easy to explain. The interface and adding forms can be a difficult but only because they delete or they delete other information entered. But other than that keep you is amazing and the core functions are just really convenient

Pros

Keep you makes it easy to read medications to assess clients and to enter groups

Cons

Adding forms, attachments, organizing by date

Response from Kipu Systems

Hi Tristan, We're delighted to hear about your positive experience with Kipu. Your feedback regarding form and attachment organization is appreciated and will be considered in our ongoing improvements.

Thank you for being part of the Kipu community.

kathy
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Love Kipu !

Reviewed on 07/08/2023

Increased client census. Ease of use by physicians and clinicians. Ease of compliance audits and...

Increased client census. Ease of use by physicians and clinicians. Ease of compliance audits and record requests.

Pros

Help team. Always professional and knowledgeable. Speedy completion of tickets. User friendly and great initial set up and training.

Cons

Nothing. No difficulty in integrating from our prior EHR.

Response from Kipu Systems

Hi Kathy, Thank you for your positive feedback on Kipu! We're thrilled to hear about your seamless integration and the benefits you've experienced with our system. Our commitment is to continue providing top-notch service and support. Thank you for being part of the Kipu community.

Kristi
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 4.0 /10

Could be Better

Reviewed on 07/06/2024

Pros

Easy to navigate and find what you need.

Cons

Features do not work, system down fairly often.

Response from Kipu Systems

Thank you, Kristi, for your honest review. We're glad to hear that you find Kipu easy to navigate. We apologize for the issues you've encountered with system downtime and non-functioning features. We take our over 99.99% uptime and QA process seriously, and will continue to refine. Your feedback is valuable, and we are committed to improving our service.

Thank you for being part of the Kipu community!

Lucien
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

What’s Great About KIPU.

Reviewed on 15/08/2023

My overall experience has been pretty good using KIPU.

My overall experience has been pretty good using KIPU.

Pros

Very easy to get the hang of how to use.

Cons

I would like to see the full schedule in-front of when creating an appointment.

Alternatives Considered

TherapyNotes, LLC

Reasons for Switching to Kipu

KIPU is best Best for clientele.

Response from Kipu Systems

Hi Lucien, Thank you for your insightful review! We're pleased you find the system intuitive. We'll consider your feedback about viewing the full schedule when creating appointments. We're glad Kipu meets the needs of your clientele and that your overall experience has been positive! Thank you for being part of the Kipu community!

Keesha
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review of services

Reviewed on 30/05/2024

Pros

It has everything I need to assist in helping the clients

Cons

having to change my password and have sessions signout

Response from Kipu Systems

Thank you, Keesha, for your wonderful review! We're delighted that Kipu has everything you need to assist your clients effectively. We understand the inconvenience of changing passwords and session timeouts, and we appreciate your feedback. This is designed to keep your patient's data safe.

Thank you for being part of the Kipu community!

Daniel
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great CRM and EMR

Reviewed on 11/08/2023

Excellent. We have complex needs and KIPU is meeting most of them.

Excellent. We have complex needs and KIPU is meeting most of them.

Pros

Robust product with lots of features. Customer support is superb and they do implement recommendations.

Cons

EMR messaging system is a nice new feature but it has a few problems.

Response from Kipu Systems

Hi Daniel, Thank you for recognizing the strengths of Kipu! We're glad our system meets most of your complex needs. Your feedback about the EMR messaging system is noted, and we're always striving to improve. Thanks for being a valued member of the Kipu community!

crystal
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Kipu use

Reviewed on 05/08/2023

I have used it to it's fullest in other facilities, I have enjoyed that. I wish that this facility...

I have used it to it's fullest in other facilities, I have enjoyed that. I wish that this facility would utilize all the features to make it easier for complete client care.

Pros

I like that I am able to see the roster in a glance. I also like that I am able to go into provider notes to double check orders.

Cons

I feel as though it could be more user friendly with charting needs. I also wish that there were to be multiple uses here. IE appointments; F/U NN

Response from Kipu Systems

Hi Crystal, We're pleased to hear that you find the roster and provider notes feature useful. We understand your concerns about charting and multi-functionality, and we're continually working to enhance our system's usability and versatility based on feedback from users like you. Your experience and satisfaction are important to us, so we will consider your input for future updates. Thank you for being a valuable member of the Kipu community!

Margaret
Overall rating
  • Industry: Individual & Family Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

[sensitive content hidden] Kipu

Reviewed on 11/08/2023

Pros

Actually I really like all the products of scheduling appointments, the telehealth is very easy to use and the client seldom have problems and the treatment planning as extras that are easy to implement what a therapist wants to work with a client on and rate the success of each goal and objective. Relatively simple to use when you are trained and using daily.

Cons

The thing that I like least is the ability to put appointments on the schedule in the past. That sometimes needs to happen and but usually cannot override it with "save anyway" in the scheduling. Overall a great product.

Response from Kipu Systems

Hi Margaret, Thank you for the detailed feedback. We're thrilled to hear the positive aspects of our system, especially around scheduling and telehealth. We'll take note of your feedback regarding scheduling past appointments and work towards an improved experience. Thank you for being a part of the Kipu community!