XLDent Reviews

The software is easy to use and integrated throughout, so we are able to offer our patients the best care from start to finish.

No major cons at this time. When issues do arise we call support and issues are immediately resolved.

This software is easy to use, which means that it is easy to train new employees on it. I appreciate the videos that help to train the employees. The added features are great, and there always seems to be updates that improve quality even more. I have been very happy using this software.

I would appreciate an area to indicate a patients preferred pronouns due to some discussions with colleagues where this has been an issue.

Support is pretty good. We can usually get someone on the phone within 30 min or less.

It’s very slow, you have to open multiple windows to get to where you need to go.

Very intuitive and does check a lot of boxes for functionality and more.

They advertised a new feature but so far it's been disappointment. Mango voice integration, global payment, etc. Not really as intuitive nor natural.

Patient charting and x-rays. Easy to create treatment plans. View and send X-rays and photos is simple.
Appointment book is great for 2 offices on the same system.

I feel there could be some changes to the accounting to make it more simple for posting to an individual patient. Insurance also could use some easier tweeking for procedure codes that may fall in a different classification with an insurance company.

Ease of use has to be my number one answer. Simplicity is always best.

Not being to able to get back what was once there.... or even having to pay monthly for a program that shouldnt have a charge for

Can make templates for the progress notes

The platform is not user friendly. How to attach a progress note to a code. A material to a code. The options or child to progress note templates. It is really not intuitive. Think Apple phones. Babies can figure them out. XLDent- I have a doctorate and I can not figure it out.

As a brand new business and the only emr system we have used it seems to do what we need it too. We aren't really sure what we are missing out on because we have nothing to compare it too. I do like that they do regular updates and added the XL connect feature. The scheduling system is sufficient the and dentist has no complaints on his end.

We wish we could custom the schedule more to show age and insurance type of the appointment that is scheduled since that affects how we schedule our patients. I also wish there was a way to check a patient out with closing out the chart so the doctor can get back in.

Very user friendly, and new hires love the online videos they can watch to learn all the ins and outs!

The way statements are done-the messages it puts on the statements even if we are waiting on insurance sometimes upsets our patients, but if we "nice-up" the message, it doesn't get the point across to those that are past due!

This software is pretty basic which makes it easy to use. Not a lot of extra features or settings.

That you can't "program" it - it is what it is.

We have had a great working relationship with the software support team and they have been super helpful getting the software to do what we need it to do. From what I hear from other offices with other software, that isn't the case. I really like the lighthouse integration for confirming and filling openings, it has saved a lot of front desk time.

The web access through patient portal is not easy for patients to navigate. We have a button on our website, but still not smooth. Also it would be nice if partial paid claims showed up in over 30 day claims. I also wish we could have a custom button on accounts that we could customize on our side, example patients with a certain insurance or example add a $ sign for accounts for financials.

Customizability in many modules of the software. The appointment book is easy to manage patient appointments/coordination and the charting feature allows customized templates for efficiency and accuracy.

Separates business transactions from clinical. Inefficient to jumping back and forth. Tooth charting lacks detail with partials.

Ease of use and trainability; affordable and has good customer service

Imaging - does not integrate well. Don’t like how they pull up - difficult to find older films

This software is intuitive to use and has great options for most things.

Our doctor would like the ability to add in an area that includes name pronounciation and preferred pronouns.

Ease of use, and the customer support is good.

Reviewing charts is not efficient, it takes too many clicks and too much sorting

I like the overall user experience. It works well with XLImage.

I don’t really like the charting features. Especially when charting incipient and primary decay. But that’s probably a personal preference.

Some of the features are easy to use and easy for new hires to catch on.

I wish it was easier to generate a list of patients instead of seeing all of them. I only want to see active patients or so fourth.

This software was present when I started working at the clinic, since the company was sold and changed management, I am less satisfied with the product

Recent changes have increased costs and forced me into a bundled package I do not want

The different screens are easy to understand

Navigating between options is a bit much. ALOT of clicking here and clicking there and when you try to go back just one step, on things like reports, you can't. It takes you all the way back to the beginning to select parameters again