Emburse Spend (formerly Abacus) Reviews

Having come from a huge tech company that had their own proprietary software to submit and reimburse expenses, Abacus is a breath of fresh air. It's unbelievably easy to use and both their website and their mobile app are clean, intuitive and get out of my way.

I don't feel like I'm jumping through hoops or need to go through a bunch of red tape to get expenses reimbursed, and it helps me keep track of when my expenses are approved and reimbursements are being distributed.

It's amazing being able to just take a photo of a receipt right from the app and upload it immediately. Don't need to hold onto receipts or gather scans in another app.

Seriously, this software is so simple. Every company should use it.

I've had the mobile app crash a few times or just become unresponsive, but this is so inconsistent that I don't really think I've ever been inconvenienced by it.

I really love how easy Abacus is to use. I love that receipts auto attach and that you can create specific rules per person or department. It has streamlined our processes and ease of expense management.

The only feature that I miss from our previous expense management is the ability to add multiple pictures to one charge. Our employees loved that feature and it is more time consuming to make it into a pdf to upload.

Abacus is easy to set up and use. The UI is intuitive, and it is self-explanatory to use. I really like that you can send email receipts to the abacus alias, and it parses out the expense for you. They have a mobile app that I use often, and I rarely have issues with the tool.

Sometimes the receipt scanning can take a long time, and you will go in and edit it manually. I don't like that it takes a long time to get email receipts into abacus.

I appreciate how easy Abacus makes it for me to submit expenses and how clear the process is. You can quickly see what expenses are pending, what has been approved, and what still need to be approved.

I wish there was a way to remove categories that are irrelevant to you or your team. I.e. if you are on the accounts team, you should be able to hid the sales categories to make it easier to categorize the expense.

The product POS is easy to use - for general sales

So many features are not working properly or missing.
If you are a cafe or restaurant this system may work for you.
If you're a retail grocery store DO NOT BUY IT.

The tech customer service is lacking - they don't know what they are doing and can take MONTHS to get back to you.

The sales customer support is garbage. Once you've bought the software they basically wash their hands of you.

We continue to have issues with ABACUS not calculating customer account sales correctly, their membership program is limited in functionality, products/ingredient functionality is almost useless.

Abacus is great. It’s very straightforward and super user friendly. I think it’s extremely easy to streamline the entire expense process.

Nothing really! I’m just a user on the platform but I find it extremely easy to use and have no issues at all explaining to new hires how to use.

The app is lite (it doesn't take much space) and it seems to do all of the basics from travel to reimbursement management.

The app struggles with things it claims to do and has some "advanced" things it apparently cannot do. For instance, connecting a credit card says the app will recognize expenditures for approval later, but so far nobody in our office has been able to make that work. It would also be nice to not have so much downloading, saving, then re-uploading to Abacus (regarding receipts) - other apps do this without saving on your personal machine at all.

Its easy to use and upload photos or expensed items or you can even connect your bank account and it does everything automattically.

The user interface is nothing special although it is easy to use, it could be upgraded to look more appealing.

I love Abacus. It makes expense reports so easy and I end up just doing it as I am out and about since it is so easy to upload.

It takes forever for the transactions to pull through from my card so I don't end up using that function which is unfortunate because it is actually pretty helpful.

Abacus has so many feature, it is practically limitless. We were able to use it to shorten our expense process drastically. Not to mention the fact that the Abacus team is extremely helpful. Their introduction emails answer your questions before you even have a chance to ask them! For us, Abacus was the perfect choice as it offered us both a simple and practical expense platform to start with as well as a technology we will be able to use moving forward and integrate with our accounting software as our sales representatives become more aware of the product. (Which isn't too tough! Its incredibly simple to use!) Pricing is at a great point as well. However, if a user does not submit an expense they will not pay for that month! I would not trust those who offer "free expense software." Those at Abacus are professionals, hands down, no doubt.

I really have few cons for the software. I think it would be nice to see more instructional videos that we could share with our sales team so that we did not have to explain the software to them. That being said, the software is intuitive and we had few problems helping everyone get up to speed. All in all, there is little to complain about considering how much bang you get for your buck.

Easiest to use expense tracking software. Just snap a receipt and send to your approving manager gets notified. Quick and easy to categorize expenses appropriately, as well.

No cons, been very happy with Abacus and current and prior companies that have used this software.

The way the mobile app and web app work together makes it very easy to upload receipts from your phone and manage your expenses on your laptop.

Sometimes the mobile app will crash or not function properly - its not quite as built out as the web app.

This automated our process and allowed us to go completely paperless which was a big deal for our organization!

Abacus is great - both online and in their app. It's simple to submit (and approve) expenses to keep your team moving.

There are random bugs that appear in the mobile version that seem to be easily resolved by restarting.

Super straightforward. Easy to use and provides visibility into the expensing process.

Nothing negative to say. Abacus works great.

Abacus is a really easy way to submit receipts and costs for reimbursement without too much hassle. The interface is very simple - just drag and drop images or PDFs of your receipts.

It's hard to have a timeline of when costs will be approved, since that depends on the administrator or manager manually saying yes to them (at least in our case). But, once funds are approved it's pretty quickly deposited into your bank account.

Abacus is very easy to use, and gets money back into our employees' bank accounts as quickly as possible. We knew we didn't want to keep folks waiting up to a month for their reimbursements, and Abacus has just blown us away. We've gotten expenses submitted and approved in 30 seconds, with direct deposits initiated that night. Each transaction also has the documentation we need for our annual audit since we're a nonprofit. It syncs perfectly with our accounting software (Xero) and our chart of accounts.

There's absolutely nothing I don't like! I was expecting customer service to be less-than-great, since I work for a small nonprofit organization (read: low revenue for developers) but it's been exceptional.

It's easy for me to use and quickly get reimbursed for business-related expenses

The reporting and permissions have been a little less than ideal.

I like that you are able to separate out your trips to make it simpler for the approval process for both you and your supervisor.

I wish when you were submitting it would automatically tag the event that you are at. You have to manually select the same event for every transaction.