Luigi's Box

4.9 (104)
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Search & product discovery tools that increase revenue

Overall rating

4.9 /5
(104)
Value for Money
4.6/5
Features
4.8/5
Ease of Use
4.8/5
Customer Support
4.9/5

100%
recommended this app
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104 Reviews

Ondřej
Ondřej
Overall rating
  • Industry: Banking
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Huge help with optimizing internal search

Reviewed on 01/07/2024

For a relatively small amount of money we have got a very nice tool which just works. And is was...

For a relatively small amount of money we have got a very nice tool which just works. And is was also very easy to implement.

Pros

It helped us to solve a longterm problem with internal search functionality which was very hard to optimize within our native CMS functionality.

Cons

For a long time there were no analytical outcomes to see how people use the search. However this was solved and now I have no more issues to handle.

Verified Reviewer
Overall rating
  • Industry: Wholesale
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

"A necessary service if you want to take your e-shop to a higher level"

Reviewed on 22/05/2024

A necessary service if you want to take your e-shop to a higher level

A necessary service if you want to take your e-shop to a higher level

Pros

- A necessary service if you want to take your e-shop to a higher level

- Simple yet very useful dashboard

- Customer activity tracking

- List of the most searched terms (thanks to this we list our products more efficiently)

- Possibility to set synonyms. Different names but in the end one specific product that the customer needs to find

- Tym Luigis helpful in implementing even non-standard requirements :)

- A daily necessity for our customers. Since implementation, conversions have increased by tens of percent.

Cons

So far, there was nothing that couldn't be solved with Luigibox

Tomas
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

luigis box

Reviewed on 08/07/2022

Everything works fine from the beginning we started to use luigis box

Everything works fine from the beginning we started to use luigis box

Pros

Easy to use. Set up was very easy and everything working well.

Cons

non. I don't know about anything........

Response from Luigi's Box

Greetings.

Thank you for your review and trust in our services and products.

Our services will help your customers find what they need every time.

Have a nice day.

Martin from Luigi's Box

Nikoleta
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Satisfied with Luigi's

Reviewed on 06/09/2024

Luigi's Box is a strong asset for improving e-commerce performance. Its features drive engagement...

Luigi's Box is a strong asset for improving e-commerce performance. Its features drive engagement and sales, and the responsive customer support ensures that any issues are quickly resolved. Overall, it's a reliable tool that adds real value to online businesses.

Pros

Luigi's Box offers advanced search and recommendation tools that significantly enhance user experience on e-commerce platforms. Its easy integration and multilingual support make it a versatile choice for businesses of all sizes. The platform also provides valuable insights into customer behavior, helping to optimize sales strategies.

Cons

The pricing may be a bit steep for smaller businesses, especially if not all features are fully utilized. Occasionally, search results may not perfectly align with user intent, requiring some fine-tuning.

Monika
Monika
Overall rating
  • Industry: Wholesale
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Increasing customer satisfaction with Luigi's Box

Reviewed on 27/05/2024

Pros

A simple and very important application for the growth of e-shops.
Significantly improved search with Autocomplete.
Setting synonyms for different product names = 1 same product.
Thanks to the implementation of Luigi's Box, we understand more about customer behaviour.
Liugi´s Box team is always willing to help.

Cons

So far we have not encountered a more serious problem. Everything we have needed has been solved by ourselves or with the support of the Luigi's Box team.

Igor
Igor
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Review after 2 years of using Luigi's Box in mobile spare parts eccom. industry

Reviewed on 21/05/2024

Pros

Luigi's Box has played a crucial role in enhancing the effectiveness of our online store. Its sophisticated analytics offer essential insights into customer search patterns, enabling us to make decisions based on data.

Cons

The intricacy of setting up advanced features involves a learning curve, and we occasionally need extra assistance to fully leverage these functionalities.

Response from Luigi's Box

Thank you for taking the time to share your detailed review after two years of using Luigi's Box.

We are glad to hear that Luigi's Box has played a crucial role in enhancing the effectiveness of your online store.

We understand that setting up advanced features can involve a learning curve, and we are committed to providing the extra assistance you need to fully leverage these functionalities.

Zoltán
Zoltán
Overall rating
  • Industry: Consumer Goods
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent seach engine

Reviewed on 31/05/2024

We tried to increase the conversion rate from search, because we only used simple search, which did...

We tried to increase the conversion rate from search, because we only used simple search, which did not help customers find what they were looking for. That is why we decided to implement Luigi's Box that significantly increased the conversion rate. We can push our products in campaigns better using Luigi's Box and constantly optimize results.

Pros

- a significant increase in the conversion rate from search
- many options for optimization and personalization of the search
- easy to use, even new employee can immediately start working with LB
- customer support with very quick response

Cons

- price for the service, but it is rather a matter of negotiation

Frédéric
Frédéric
Overall rating
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Unlocking Limitless Possibilities in Search

Reviewed on 25/02/2024

Pros

Out installed search engine didn't meet our needs, so we looked around for different search engines, some very complex other very discover Luigi's Box. Users appreciate it for its extensive customization options, ensuring that nearly everyone can find what they're looking for on our site.

Cons

Some features are tucked away in the depths of the user interface. Once you've grasped everything, it becomes manageable, but initially, it wasn't the most straightforward.The search engine struggles to grasp the seasonality of our product range. We are continuing to work with the support team to improve the situation.

Miloš
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great search for visitors

Reviewed on 25/04/2024

Very good product, we like to use it and to see what our visitors are looking for.

Very good product, we like to use it and to see what our visitors are looking for.

Pros

It is easy to use tool to make search results perfect. The options to exactly show results for queries is perfect

Cons

B2B integration with Shoptet is not great. As well, some search are not correct. They can be fixed by fix it rule, but this must be done manually always

Oto
Overall rating
  • Industry: Consumer Goods
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Luigis box, a must-have accessory for your e-shop

Reviewed on 02/09/2024

We solved a lot of problems with luigis box, it has a very simple and easy setup, we had it on the...

We solved a lot of problems with luigis box, it has a very simple and easy setup, we had it on the previous E-Shop, it was one of the first things we solved now on the new e-shop, I definitely recommend it to you if you are thinking about it

Pros

- very cool website - good support - immediate results

Cons

I haven't had any bad experience yet. I only thought that the costs could be higher for smaller e-shops

Piotr
Piotr
Overall rating
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best search engine for your e-shop

Reviewed on 08/07/2022

We tested several different smart search engines in our online stores. In the service, support and...

We tested several different smart search engines in our online stores. In the service, support and results, Luigi's Box turned out to be the best.

Pros

Good and proactive contact both in terms of business conditions as well as during the implementation of the search engine in the online store. Great flexibility.

Cons

It is a matter of web developers rather than Luigi Box, but for the search engine to work well, it is necessary to adjust the product feed file, which may be an additional implementation cost.

Alternatives Considered

QuarticON

Reasons for Choosing Luigi's Box

Classic elastic search in our store turned out to be the wrong solution

Reasons for Switching to Luigi's Box

Free proof of concept. Easy integration. Reasonable prices. High performance.

Response from Luigi's Box

Greetings.

Thank you for your review and trust in our services and products.

Our services will help your customers find what they need every time.

Have a nice day.

Martin from Luigi's Box

Dominik
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

cooperation with Luigis box

Reviewed on 06/06/2024

Overall, I am satisfied. Efficient and strong cooperation from luigis is a matter of course. Super...

Overall, I am satisfied. Efficient and strong cooperation from luigis is a matter of course. Super communication during troubleshooting or when working on an extension.

Pros

Cooperation with support, always fast and efficient communication.

Cons

I haven't found anything I can mention as a negative experience.

Monika
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The ultimate solution for ecommerce

Reviewed on 01/08/2024

In conclusion, Luigi's Box has extensive features which are game changer in ecommerce business.

In conclusion, Luigi's Box has extensive features which are game changer in ecommerce business.

Pros

Luigi's box has really user friendly interface and advanced solutions. Search capabilities and personalized recommendations helped us to find what our customers were looking for.

Cons

There is nothing I can consider as cons.

Response from Luigi's Box

Thank you very much for the beautiful and positive review. It's good to hear that Luigi's Box is a game changer in ecommerce.

Miroslav
Miroslav
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A great tool for e-shops with many products and categories

Reviewed on 20/03/2024

Thanks to Luigi's box, we can keep customers in our eshop because it can search even with typos in...

Thanks to Luigi's box, we can keep customers in our eshop because it can search even with typos in the text, and we can find out which products could potentially be sold thanks to the fact that visitors can't find them with us and we can see what they searched for in the history.

Pros

It's great to see what web visitors wanted to look for in our e-shop and didn't find it. Thanks to this, we can expand our product offer with products that visitors would be really interested in.

Cons

When setting up banner ads, it takes a long time for the banners to appear. Also, after removing the banner ads, it takes a long time for the banners to be removed from the search.

Lukas
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Luigi's Box for FixShop

Reviewed on 02/01/2024

Pros

Luigi's Box is a great tool for online stores to increase conversions and sales. With great support!

Cons

Nothing. Everything working well. Thank You.

Response from Luigi's Box

Hi Lukas, thank you so much for your honest review! We are glad that Luigi's box works perfectly and that you appreciate our support.

Yuliia
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Big advantage - fast and accurate search!

Reviewed on 02/07/2024

My overall experience is perfect - LB does exactly what we need.

My overall experience is perfect - LB does exactly what we need.

Pros

I appreciate speed of Luigi's Box - the autocomplete gives you advice in milliseconds and you get search results just as quickly.
As for deployment and implementation, it can be sorted out in a short time.
Then Luigi's Box works as it should and you can continuously view the collected data.
In case of need, there is Luigi's Box support who will be happy to help you quickly and helpfully.

Cons

I have no problems with it, it just works well.

Boris
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Comprehensive and Adaptable E-Commerce Search Solution

Reviewed on 27/02/2024

Pros

A highly adaptable and robust search and recommendation solution for e-commerce. Works great across multiple languages and countries. Great reporting features and exceptional customer support.

Cons

Still requires some manual work from time to time, e.g. configuring synonyms.

Milan
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Optimizing the field of view

Reviewed on 31/05/2024

Overall, I rate the service very positively and can recommend it.

Overall, I rate the service very positively and can recommend it.

Pros

Its customization and functionality. Suitable for larger e-shops.

Cons

For some, that may be the price. On the other hand, the price probably corresponds to the utility, what they can do and their background.

Michal
Overall rating
  • Industry: Online Media
  • Company size: 11–50 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I am satisfied with Luigi´s Box Search

Reviewed on 02/07/2024

The Luigi's Box app is easy to use and delivers value for us.

The Luigi's Box app is easy to use and delivers value for us.

Pros

I like the fast and clear UI. Implementation took some time, but I appreciate that it was quick. I like LB customer support, they respond quickly and accurately. As for frequency of use, just checking the app data every few days is enough for me.

Cons

All right, we have no problems with Luigi's Box

Adrian
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

UX at it's finest

Reviewed on 24/03/2023

Pros

It makes the customer path to a product much easier.

Cons

Better integration with built-in category filters in our ecommerce.

Response from Luigi's Box

Dear Adrian.

Thank you for taking the time to share your thoughts on our product and for highlighting its positive impact on the customer journey. We are thrilled to hear that you find our UX design to be at its finest.

Our team is constantly working on improving our product, and your input is invaluable in helping us identify areas for enhancement. We will definitely consider your suggestion and explore ways to improve the integration to provide an even better experience for our users.

Once again, thank you for your review, and we look forward to continuing to serve you with the best possible user experience.

Matej

Filip
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Game-changing tool for site searching and analyses!

Reviewed on 20/01/2023

Pros

- searching- analyses- recommender- synonyms searcher- customer support

Cons

- nothing to mention - the tool works great

Response from Luigi's Box

Hello, Philip. Thank you for your review. We are glad that you are satisfied with our services and products. We hope that you will be equally happy with us in the future.
Sincerely, Martin from Luigi's Box.

Miroslav
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

What a fresh and good toolbox for your searching needs.

Reviewed on 16/12/2022

Our internal dashboard system uses this great tool as an advanced search box. As a cloud-based call...

Our internal dashboard system uses this great tool as an advanced search box. As a cloud-based call center software provider, we collect a lot of data, so we needed a complex solution to search through them. Data about calls, callers, agents, automation set-ups, and call scripts is just a little piece of cake. And naturally good advanced searching is necessary. Results are provided almost instantly and are presented in a good readable way. Finally, other functionalities are so helpful in making everything so seamless.

Pros

Clear and quick step-by-step introduction. Gets Luigi's Box into production really fast.Advanced content-based searching with well-trained AI in the background.Almost instant-like results in a structured readable form.

Cons

Settings may be too logical and difficult to understand.More learning resources are on the website. Onboarding portal, webinars.More integrations with e-commerce systems and CRM.

Response from Luigi's Box

Thank you for your review, Miroslav!

We are glad to hear that you found our tool helpful in your search needs.

We apologize if you have found the settings to be challenging to understand. We have learning resources on our website to help users better understand and utilize our tool. We will also consider your suggestion to add more integrations with e-commerce systems and CRM. Thank you again for your feedback. If you have any further questions or concerns, please don't hesitate to contact us.

Martin from Luigi's Box

Petr
Petr
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect AI-Powered Site Search!

Reviewed on 12/12/2022

We are able to deliver a better customer experience to our users.

We are able to deliver a better customer experience to our users.

Pros

It helps our visitors search for anything that they need. Combined with analytics, it's the perfect tool.

Cons

There is nothing that I would dislike about this tool.

Response from Luigi's Box

Hello, Peter.

Thank you for your encouraging review.

A positive user experience makes customers feel more comfortable on the site and thus buy faster, which benefits everyone.

Glad you are happy with our service, and have a nice day.

Martin from Luigi's Box

Viktoria
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Functionality - autocomplete search review

Reviewed on 14/11/2022

Luigi's Box solved our need for a quality tool for autocomplete search on our e-shop. In the...

Luigi's Box solved our need for a quality tool for autocomplete search on our e-shop. In the future, we plan to use it in the mobile application as well.

Pros

A product is easy to use, with a simple user approach. We have good ratings a reviews for the autocomplet search function from our customers.

Cons

Currently, I have nothing to complain about the functionality we use.

Response from Luigi's Box

Greetings, Victoria.

Thank you for your trust and rating.

Also, thanks to the feedback from our clients, our products are at an ever higher level.

It is also your merit. Thank you.

Have a nice day.

Martin from Luigi's Box

Petr
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Very nice search Engine and Recommendation

Reviewed on 11/07/2022

Pros

Fast search
User friendly administration
Good Recommendation

Cons

The price is a bit higher and the way it is calculated may not be adequate enough

Alternatives Considered

Algolia

Reasons for Choosing Luigi's Box

The earlier search engine was insufficient and very slow

Reasons for Switching to Luigi's Box

Easier to implement and use

Response from Luigi's Box

Greetings.

Thank you for your review. We are glad that you are satisfied with our services and products.

Have a nice day.

Martin from Luigi's Box