Radius Reviews

Both of our EDI implementations integrated in and out of EFI Radius were a success. As a reseller for OpenText's ECS/Delta solution for EDI, we have utilized these tools to supply EDI customers with information from both the automated flat file import/export functions of Radius and the direct database access to either load EDI orders into Radius or generate EDI Advance Ship Notifications and Invoices back to the customer. As an automated process, customer service will soon have the ability to utilize an EDI Dashboard to correct exceptions allowing failed transactions to recover automatically thru their intervention. We look forward to importing forecasts to take advantage of the MRP Module in the future.

It took us a while to understand what was in each module. Eventually finding components made sense.

It is geared to towards the converting industry

Things were missed during our discovery that is now being revisited, quality module is weak, not able to sync with salesforce

Supports Packaging workflow, modules are self-explanatory. Classic layout was nice with multiple un-docked modules without covering a full screen with background menu

Does not integrate all of our needs. 80% of what we need to have done is out of this software, either through Crystal reports, or Excel. Very clunky on import/export.

All of the information regarding job/inventory steps, times and users is in there.

sometimes it takes using several tabs and fields to get to the information requested

AC4D and PSA are actually pretty good as stand alone software.

Radius is comprised of old antiquated software, has issues communicating with other integrations, and multiple disconnect issues that bring production to a halt. Frequently throws unhandled exceptions leaving administrators digging through the lacking "community" for answers. If you implement this software, I highly recommend writing your own wiki for issues as it will save you time.

It does not integrate well with it's financial component and requires users to often do double entry. The maintenance fees for this software incredibly overpriced for what you get. When an error is made in data entry, you have to go through many steps and returns to fix. We often go weeks waiting for resolution on issues within the software and on-site visits are very expensive and have also left us with issues not resolved.

This is software installed on your hardware, they do not offer a cloud solution. You are also responsible for the hidden costs of licensing SQL servers and physical hardware or selecting a cloud hosting vendor and all the licensing and fees associated.

Radius is a software made specially for the packaging industry with limited integrations with other industry tools. If you stay within the set limitations of the sotware you can get the

Old software with little change between versions. Database used is old and done not use normal conventions. UX/UI is unintuitive and UI design consideration is almost non-existent. Support is compartmentalized so few people understand issues involving multiple parts of the suite. Installation is impossible without radius support. No modern API.

Good data collection, connects most departments,

GUI is outdated and cumbersome, viewing and searching the data is tough to do in Radius, Notes can be entered in to a record but almost impossible for another user to view, hard to give users access to view records without also giving them access to edit records, doesn't integrate to our Prepress department, viewing reports on-screen prevents all other actions until the report is closed,

Ready to go, good documentation. Quality of consultants

intercompany transactions on different instances or within the same system.

The product is relatively easy to use, and it has several controls that are specifically related to the printing industry, which is helpful to integrate in our processes (flexo printed and blanks label converting)

The interface feels outdated and the UX could be improved, like counter-intuitive tab order in some modules, or no drag-and-drop functionality to reorder columns, for example

It's easy to understand and use. Fits in with our business model and production of our goods.

Hard to troubleshoot errors. Wish there was more detailed explanation of certain known errors and how to resolve it such as list of known error codes and possible solutions within Radius Help function.

I admire the abundance of fields within the program. Helps us to keep up to date in updating the status of jobs to be produce and produced across the entire production line. Helping manage , schedule and ship jobs accordingly.

I really can not think of anything at the moment.

Product is easy to use, but has numerus limitations that are not immediately disclosed.

The software is not built to conform to your needs. Very ridged and hard to adjust.

This software is meant to help run the entire business. From Order Entry, Job Tickets, Inventory Management, Scheduling... All pieces are well integrated.

New releases can sometimes have bugs or issues. The service team is quick to make the necessary fixes.

Printflow Web is nice when it works, however to many movements in schedule makes it difficult to manage

Radius is not friendly and allow others to write into their software. Wanting to automate process and integration with other software providers.

Very good for the quality department easy to use.

Sometimes it can kick you out which can be very frustrating

Lots if flexibility in configuration and does most of what we need it to.

Not intuitive in its functionality. Too many ways to make mistakes and they become virtually impossible to fix without paid support.

Estimating
Reverse Traceability
Order Maintenance
Planning and Scheduling Assistant

Not all modules/tables fields available in the same Tab

Fully integrated system, matched our diverse printing capabilities (flexo, offset, converting)

Costing is weak, Estimating is complicated and does not produce consistent costs

We like the customization possibilities and BI reporting add on the most.

The estimating system (for labels anyway) has terrible flow and is buggy.

Flexible and functional. Covers nearly the entire spectrum of activity within the organisation.

Steep learning curve and antiquated UI.
Accessing the software outside the company network is difficult. Needs a mobile app that can be used to log in to our server and view data.
Feels like a legacy software.
Mobile-access and a way to move the software to the cloud should be worked out by EFI and rolled out to users, apart from the much-needed UI updates.

Interface, reporting capabilities, easy to use accounting software

We are a complex multi company, multi plant and division. The software does not support and provide flexibility for a growing company

Functionality and the ability to do most of the functions required for our processes.

Ease of use/user interface. Many different screens to get to all things related. Cannot easily access important information.