Alleva

4.5 (272)
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Overall rating

4.5 /5
(272)
Value for Money
4.6/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support
4.6/5

88%
recommended this app
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272 Reviews

Christopher
Christopher
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Electronic Health Record

Reviewed on 04/12/2018

My overall experience with Alleva has been spectacular. At the end of the day with an EHR, you want...

My overall experience with Alleva has been spectacular. At the end of the day with an EHR, you want top quality customer service and customer experience. I have been happy for the past year, and based on all information I have, will be happy for many years to come.

Pros

Customer service, ease of use, intuitive nature of the software, the ownership of the company. In general, have worked in 3 different EHR's in my career, demoed all of the "best EHR's" and still have chosen to work with Alleva. They are top in my book.

Cons

When we began working with Alleva, they had only been around for a few months. So, we faced challenges of working with a new software as they were in process of improving the system regularly. Otherwise, nothing.

Response from Alleva

Hi Christopher, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Eric
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Alleva is great to work with.

Reviewed on 11/03/2024

I liked Alleva because of the security it has and how the tips are helpful if you need assistance.

I liked Alleva because of the security it has and how the tips are helpful if you need assistance.

Pros

I liked how everything is organized and fast speed.

Cons

Not much about dislikes at this moment. I have been using for a year now.

Response from Alleva

Hi Eric, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Jeannette
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Alleva Review

Reviewed on 07/03/2024

I like using the EMR and look forward to more options and updates to the system. The customer...

I like using the EMR and look forward to more options and updates to the system. The customer service is sometimes hard to get ahold of, but they do make up for that with efforts in assisting with any problems

Pros

I like that it is user friendly. I also like that Alleva is responsive to our requests. If they can make something function better, then they will do it.

Cons

It is sometimes hard to get a response from customer service. Also, some work needs to be done in the medical department

Response from Alleva

Hi Jeannette, Thank you for the review. We appreciate the work you do for those in need of care. We appreciate the feedback so we can improve in the future. If there's anything we can do for you, please don't hesitate to reach out.

natasha
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Verified User

Reviewed on 23/04/2024

I am pleased with simplity of Alleva and will continue use.

I am pleased with simplity of Alleva and will continue use.

Pros

I appreciate the ease of use, scheduling and completing notes.

Cons

having two days of patients scheduling.

Response from Alleva

Hi Natasha, Thank you for the 4-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Danelle
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Better than other EMR's I've used in other clinics

Reviewed on 23/04/2024

Easy to learn, onboarding process went easily and could be done from home

Easy to learn, onboarding process went easily and could be done from home

Pros

help from live people is easy to obtain.

Cons

faster customization when making it fit our system

Response from Alleva

Hi Danelle, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Ashley
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Good Charting System

Reviewed on 24/04/2024

Pros

I like how easy Alleva is to use. I like the functionality of it as well. Their customer service usually resolves issues rather quickly and when we notice a glitch in the charting system it gets fixed fast.

Cons

I don't like that you can't change medication dosing given if it's noticed that it was charted wrong. If the prescriber put in the dosing wrong it will chart the wrong dose until it's changed even with the correct doses being given.

Response from Alleva

Hi Ashley, Thank you for the 4-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Esther
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Alleva User

Reviewed on 24/04/2024

Pros

The layout of the screens and the ease of navigation.

Cons

Auto saving of notes and not being able to print in communication log section.

Response from Alleva

Hi Esther, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Dessenna
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Benefits of alleva

Reviewed on 23/04/2024

Pros

It's convenient and I would recommend it to many facilities

Cons

At first I didn't think I was gonna like it but I'm in love with it now

Response from Alleva

Hi Dessenna, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

John
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent

Reviewed on 06/03/2024

Overall 9 out of 10 I would give it a 10 out of 10 if it wasn’t for the glitches, even though they...

Overall 9 out of 10 I would give it a 10 out of 10 if it wasn’t for the glitches, even though they are a few and far apart.

Pros

The thing I like most about Alleva is that you can customize it without changing the functionality of the program. The software is very organized and very user-friendly. Also, [sensitive content hidden] assisted us with set up, and he was very professional, responded in a timely manner, and played a huge role in allowing us to become certified three days after purchasing the software.

Cons

Every once in a while, there are a few glitches. I have pointed them out with our customer. Care representative.

Response from Alleva

Hi John, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Jared
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Alleva Review

Reviewed on 24/04/2024

Pros

The scheduler feature in Alleva is a must have.

Cons

Alleva has the ability to mold our organizations experience to our needs. The updates can sometimes interrupt work flow though are necessary for the overall function of our company. Alleva utilizes many features in Chrome and can sometimes run slowly if the internet connection is not optimal.

Response from Alleva

Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Nohemy
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Alleva Review

Reviewed on 23/04/2024

Pros

The ease of learning and adaptability of this system is truly remarkable. From the moment I started using it, I was impressed by how intuitive and user-friendly it is. Whether you're a beginner or an experienced user, navigating the system is a breeze.

What sets this system apart is its ability to be customized to fit specific needs. The flexibility it offers is unparalleled, allowing users to tailor it to their unique requirements effortlessly. Whether it's adjusting settings, adding new features, or fine-tuning existing ones, the system makes it easy to make changes that best suit your program.

Cons

While the system itself is user-friendly and easy to navigate, one potential drawback is the availability of the IT team for support. There have been instances where the team hasn't been readily available as promised, resulting in delays of a couple of days before getting back to users.

Response from Alleva

Hi Nohemy, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Sheena
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I am an Alleva Fan!

Reviewed on 23/04/2024

Pros

I love the fact that Alleva is very user friendly. It is very easy for a new hire to learn the system, especially with the rollout of Alleva University. New hires have the ability to get familiar with the system before they even start! What I love the most is their customer service. They are readily available when we need them to address any issues and are willing to go above and beyond, creating teaching aids or having one on one meetings to walk through different tasks.

Cons

I have yet to identify an issue that Alleva cannot or will not address.

Response from Alleva

Hi Sheena, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Kimberly
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Alleva is easy to use

Reviewed on 28/04/2024

Pros

Alleva allows everyone that needs to know something about a client, access to that information. Information is easy to edit, scheduling is easy, and downloading/accessing documents is easy.

Cons

Before completing Alleva University, some things were confusing. However, now having done the training, it is much easier to use.

Response from Alleva

Hi Kimberly, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

koi
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Definitely recommending

Reviewed on 28/04/2024

It has been a fairly decent and uncomplicated experience that allows for us to track the progression...

It has been a fairly decent and uncomplicated experience that allows for us to track the progression or regression of those in our care

Pros

I especially enjoy the flexibility and the easy navigation

Cons

There isnt anything that i dislike concerning this product

Response from Alleva

Hi Koi, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

David
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The overall use of Alleva with Lokahi Treatment Centers.

Reviewed on 25/04/2024

My overall experience with alleva is excellent. Easy to learn and easy to work into our daily...

My overall experience with alleva is excellent. Easy to learn and easy to work into our daily functioning.

Pros

Does functions for substance abuse well. Maintains info well.

Cons

Doesn't list medictions well. Needs to list medications better and track drug use better.

Response from Alleva

Hi David, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Christal
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Clinical Counslour

Reviewed on 23/04/2024

Pros

I think it its a great tools. It helps with the patient. I also like how the app continue to update and provide better looks and tools.

Cons

I dont like how my information is always lost. When I call the help desk or put in a ticket its always an extra process. Alot of time it does not work or stuck on loading.

Response from Alleva

Hi Christal, Thanks for taking the time to write a review. We're happy to hear you like using our EMR. We're always looking to improve our product, so feedback like yours is valuable. If you would reach out to our customer success department at:
https://support.helloalleva.com/kb-tickets/new I believe we can help you to better customize your experience on the platform. We'd appreciate the opportunity to improve our service. Thanks again.

Debra
Overall rating
  • Industry: Human Resources
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Easy to use

Reviewed on 23/04/2024

Overall once you get used to Aleva it is easy to use and most of the time runs smoothly.

Overall once you get used to Aleva it is easy to use and most of the time runs smoothly.

Pros

Alleva is user friendly. I especially like that as a supervisor and someone that has to sign off on many documents, I can sign them all with one click and my pin.

Cons

There are some glitches at times. Also it seems that it does a reset at times and things we had Alleva change for us reverts to the original way.

Response from Alleva

Hi Debra, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Devin
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Behavioral Health

Reviewed on 24/04/2024

Pros

user-friendly interface and intuitive design. It made navigating and using the platform straightforward.

Cons

One aspect I found less appealing about Alleva was its limited customization options. It would have been beneficial to have more flexibility in tailoring certain features to better suit specific needs.

Response from Alleva

Thank you for the 4-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Marissa
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

An Overview of Usage

Reviewed on 25/04/2024

Overall usage has been great. It was an easy switch after understanding the database.

Overall usage has been great. It was an easy switch after understanding the database.

Pros

Pros:
1. The look of Alleva is welcoming.
2. Being able to customize it for what we do is extremely helpful.

Cons

Cons:
1. Has bugs often.
2. Does not record notes even after saving notes multiple times.
3. Kicks you out of login.

Response from Alleva

Hi Marissa, Thank you for the 4-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

KENYETTA
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Ease of function

Reviewed on 24/04/2024

The overall ease of function of the system is not smooth and is time consuming

The overall ease of function of the system is not smooth and is time consuming

Pros

E-scribe function is very easy to use. The communication log serves as a good charting section that can be viewed by all disciplines across the hospital. The document section is easy for locating uploaded information.

Cons

Difficult to get from one screen to the next

Response from Alleva

Hi Kenyetta, Thank you for the 4-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Maria
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I use two programs and this is much easier and more to the point

Reviewed on 23/04/2024

I use two different programs for the same job (two different locations) I learned this program very...

I use two different programs for the same job (two different locations) I learned this program very quickly without issues and I am able to teach it. I began this program months after the other and am much more comfortable with this.

Pros

Easy to use, teach and learn. I am able to enter my notes quickly and use my calendar to enter the notes and the appointment. I also like the prompts at login that something is needed. Very helpful for a busy schedule with multiple people accessing the client.

Cons

Would like a little more time on screens or more saving during typing

Response from Alleva

Hi Maria, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Casey
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Its aesthetically pleasing and useful!

Reviewed on 24/04/2024

my overall experience with alleva has been good. my team and i use it on a daily basis for a myriad...

my overall experience with alleva has been good. my team and i use it on a daily basis for a myriad of tasks and are all happy with the system.

Pros

it is pretty easy to navigate. im always able to find what i am looking for without any problems. the forms pages are highly customizable and allow you to integrate your own html coding in to forms to have them meet your needs.

Cons

the reporting function is not always the easiest to use or locate.

Response from Alleva

Hi Casey, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

jeremy
Overall rating
  • Industry: Mental Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Alleva is awesome

Reviewed on 24/04/2024

Pros

ease of use, intuitive dashboard, and great for medical records

Cons

can be glitchy at times, especially when new updates roll out. But customer service is always great and willing to help!

Response from Alleva

Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Sineca
Overall rating
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Alleva Overview

Reviewed on 24/04/2024

Pros

I like that it is user-friendly and that it's starting to be more easier to navigate

Cons

Sometimes the site "breaks" and therefore, it causes an impact in our staff's workflow. I wish when there was a known issue a banner would display on the Alleva production site because I think that would reduce the amount of tickets submitted

Response from Alleva

Thank you for the 4-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva has been able to help make your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.

Kimberli
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

counselors review

Reviewed on 23/04/2024

good I do use it daily and overall enjoy your product

good I do use it daily and overall enjoy your product

Pros

it is easy to use and the company listens to our needs

Cons

difficulty is having multiple calendars not one main calendar

Response from Alleva

Hi Kimberli, Thank you for the 5-star review! We appreciate the work you do for those in need of care. It's good to hear that Alleva EMR makes your job easier. If any issues arise, please don't hesitate to reach out to our customer success team. Thanks again for taking the time to review Alleva EMR.