ERPLY Reviews
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30 Reviews
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great POS for a great price
Reviewed on 02/11/2018
Great POS overall
Great POS overall
Pros
Very friendly and responsive customer service. Great price.
Cons
Wish there was more customization, such as native buy in process
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Erply Review
Reviewed on 05/10/2023
Pros
Easy to use, many options and integrations, as well as applications. very easy links and buttons
Cons
easy to use , apps and moreEasy to use, many options and integrations, as well as applications. very easy links and buttons
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Run Far Far Away
Reviewed on 16/09/2024
The UI is from 2013. The product development is extremely odd and arbitrary. The support is...
The UI is from 2013. The product development is extremely odd and arbitrary. The support is non-existent.
Features don't work as intended. You'll explain your workflow and how things should go and they'll just ignore it completely. The team has no idea what's going on half the time.
If I were to explain this company, it's engineers developing a product that they don't expect anyone else to understand.
Pros
Erply offers a lot of customization options and a platform for you to scale your business.
Cons
The features would be amazing! If they worked properly or were designed by someone other than engineers. The UI and UX is atrocious. They've made some changes but it's clear that the team has little to no understanding of UX design.
The support is also non-existent. I've had multiple calls with the support team where I knew more than they did. I knew about issues that they had and what was causing it, even before they did.
If you ask for a bug to be fixed, you're pretty much screwed. A simple bug that we had was still not addressed for over a year and a half. They also make the most obscure and arbitrary product decisions. Right when you think the product is going in a good direction, they change something and make it worse.
Alternatives Considered
NetSuiteReasons for Choosing ERPLY
Quickbooks POS was not scalable and it was causing issues.Switched From
QuickBooks DesktopReasons for Switching to ERPLY
NetSuite wanted us to pay $80,000 for a three year contract without having tried out the product at all.- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the best POS and inventory management system
Reviewed on 04/01/2023
It offers applications for all platforms, including Android, iOS, and Mac or Windows. As a result,...
It offers applications for all platforms, including Android, iOS, and Mac or Windows. As a result, I don't have to be concerned about software compatibility for my company's use. Very nice features are accessible, and everything is maintained via the cloud, so there is no worry about data loss. Complete point-of-sale software solutions. It is also accessible in a variety of languages. So that is a positive for this program.
Pros
Excellent inventory and point-of-sale software. Simple to use and simple to train personnel.
Cons
Refund issues on credit card purchases necessitated contacting ERPLY customer care.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Awesome Point of sale application
Reviewed on 23/06/2022
Pros
- Training customers
- Adding customer processes on to the application
- Suite of API's to access data which is critical if you are dealing with many processes internal or external. Like EDI, Marketing etc
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Cons
- Have had to wait for features which eventually gets added
- Support could be improved
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Stay far away from this product
Reviewed on 14/06/2021
As mentioned above, working with this company was a nightmare. After a year we decided to switch to...
As mentioned above, working with this company was a nightmare. After a year we decided to switch to another POS as we could not stand this product any longer, and I couldn't get anyone to call me back or respond to my emails when trying to extract our data out of the system. Additionally, I can't get a hold of anyone in billing to downgrade my account. I have a background in professional services and have worked with many companies, and I cannot believe this company is still around given my experience. Stay far away... there is a reason this product is cheap
Pros
The system had good, easy to use reporting options
Cons
The customer service was the worst I have ever dealt with. Any time I had an issue, no one was ever available to take my call, and often I would receive call backs after 5pm (if I received one at all). Most of the time, the help desk (which was mostly outsourced to India) had very minimal knowledge. Further, many of the help desk personnel seemed very condescending and would just tell me I was wrong when I talked about an issue I would have, rather than trying to recreate the issue. Features promised would take months extra to implement, issues encountered would not be resolved, and often times if the issue I was having wasn't impacting business, I would never get a response from anyone.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best point of sale software in use for retailers
Reviewed on 17/10/2020
It provides software in all platforms i.e. Android, iOS, and Mac or windows. So I do not have to...
It provides software in all platforms i.e. Android, iOS, and Mac or windows. So I do not have to worry about software compatibility for my company use.
Very good features available and everything is managed over cloud, so no data loss fear. Full solutions for point of sale software.
Also, it is available in multiple languages. so that is the plus point of this software.
Pros
I am solving below problems for my retail business
- centralized data
- stock management
- multiple device login and data management from any device
- different language availability helps my employees to manage everything easily
- safe and secure data storage
- quick customer selling
- and many more.. like it has eased up my life.
Cons
I didn't like UI but such software have this kind of UI only that is what I got to know after comparison
- Industry: Farming
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Erply customer service is second to none. It's nice to get a familiar person every time we...
Reviewed on 09/05/2018
We have benefited from inventory control, labor hour tracking, and many report functions.
We have benefited from inventory control, labor hour tracking, and many report functions.
Pros
I most enjoy the report functions and all the preset reports that are one click away. The layout and design is also very user friendly.
Cons
I wish the custom report generator were more user friendly, and I wish we were able to hard code some of what appears on our invoices and documents beyond what the templates in Erply allow. We are not all the way satisfied with how our invoices and documents look. It is also difficult to distinguish between what Erply considers an invoice, receipt, waybill, invoice-waybill, etc. I also wish we were able to go back after the fact and edit the warehouse location for a given transaction which is currently permanent once completed. Also we wish that it were easier when working on data entry to enter one line, hit tab or the down arrow, and be directed to the next blank. Currently it only takes you across the same line instead of being able to press down and create a new line on whatever form you're working on such as an invoice or inventory registration.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great experience with ERPLY!
Reviewed on 06/03/2017
I've been using Erply for about 6 months now and it has been a great experience for our retail...
I've been using Erply for about 6 months now and it has been a great experience for our retail store. In my opinion it is easy to use and the user interface is really clear and responsive. Whats more, Customer Support is usually very quick and always helpful - They never judge you when you are struggling with the simplest thing.
I actually dont have anything bad to say about ERPLY, keep up the good work! Would highly recommend, especially for small retail stores!
Pros
Customer Support, UI
Cons
I don't have anything bad to say about ERPLY
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Overall a good user experience. A solid platform with lots of options.
Reviewed on 16/11/2017
Pros
It's a solid platform for a small to medium-sized business. It has all the bells and whistles that you'll need and is fairly easy to configure and use.
Cons
It lacks a few features of some of the larger platforms but for a small to medium-sized business that has everything that you would need. The learning curve is mid to short in length.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Long Time Erply User
Reviewed on 22/04/2019
I have been with the company for 8 years now and overall software has worked great. But the last...
I have been with the company for 8 years now and overall software has worked great. But the last six months they have gone through a lot of changes and i cannot continue to use their product. There offline POS does not work, printing doesn't work and trouble shooting has become a regular practice for me. On top of all that the customer service can't solve basic issues.
Pros
It is cloud base and works from Web Browser.
Cons
Customer Support and External Device integration. I have been trying to troubleshoot a simple printer with customer support and I am on my fifth call after three weeks and they cannot fix this issue. Come to find out it is something with their software. To me printing a receipt is a basic POS function and should work seamlessly.
- Industry: Consumer Electronics
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Erply useability
Reviewed on 07/09/2022
I'd say the experience is 60/40 in favor of Erply.
I'd say the experience is 60/40 in favor of Erply.
Pros
As we have really complex system with integrations to Woocommerce and different warehouses, its not actually the most easily useable platform.
Cons
Picture uploading is really hard and slow.
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Erply offers a feature packed solution that grows along with the business.
Reviewed on 08/05/2018
Erply allowed me to shape my point of sale and inventory management to the unique needs of my...
Erply allowed me to shape my point of sale and inventory management to the unique needs of my business. The service and support is sincere, effective, and appreciated.
Pros
There are an incredible amount of features and ways to customize Erply. Other software always had limitations however with Erply, there are none. It does everything and more.
Cons
The back-end interface is not a simple as some other programs, however, due to how much more powerful Erply is, it is completely expected.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great inventory and POS software
Reviewed on 11/11/2019
Great inventory and POS software. Ease of use and easy to teach employees to use.
Great inventory and POS software. Ease of use and easy to teach employees to use.
Pros
Ability to have multiple locations. Ability to make inventory items easily. Ability to use an iPad for inventory counts.
Cons
Issues with refunds on credit card transactions resulting in needing to call ERPLY customer service.
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing P.O.S. Platform
Reviewed on 22/03/2019
I love ERPLY. Updating inventory, adding SKUs, product imagery, coupon codes, etc. Everything is a...
I love ERPLY. Updating inventory, adding SKUs, product imagery, coupon codes, etc. Everything is a breeze and this is seriously deep POS management.
Pros
So easy to use, but extremely powerful and deep. Great for our ever-expanding company of online and retail sales!
Cons
I would like more plugins to work with Magento, Wordpress. But not a deal breaker.
Response from Erply
Thank you John for the kind words. We will keep up the good work:)
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Horribly programmed software
Reviewed on 22/06/2022
Implementation was a true nightmare. If I contacted the implementation team assigned to me for a...
Implementation was a true nightmare. If I contacted the implementation team assigned to me for a correction or issue, they took over a week to resolve if it was resolved at all. The software was not user friendly, it was so complicated to use. The discounts are terribly calculated making it a nightmare. I was told it had features that were not available to me.
Pros
The ability to create more than one price list
Cons
I’m not sure how anyone successfully uses this software. The discounts were calculated so oddly you had to try several calculations to get the price you truly wanted.
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very functional cloud product
Reviewed on 01/11/2016
ERPLY is our provider of cloud-based, iPad-oriented Point of Sale and Inventory Management...
ERPLY is our provider of cloud-based, iPad-oriented Point of Sale and Inventory Management software, enables our complex 250 multi-store operations.
We needed fully integrated front-end and back-office functionality for our stores, warehouses, and HQ into a single software suite.
Our goal was to focus more on business growth and less on IT, by using a solution that is easy to use, cost effective, and technologically advanced.
Erply's uniquely flexible, scalable retail management suite that runs in the cloud, and comes equipped with a powerful API - we were able to build our own app on top to manage customers from our phones - awesome. This turnkey tool gave us the freedom to integrate our old systems too.
Pros
Flexible, great api, offline windows pos client available, awesome team, great support.
Cons
Its not cheapest but ROI is great.
Response from Erply
ok
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Erply has made running my business easier than I could have ever imagined before using it!
Reviewed on 14/05/2018
It changed my work life!!
It changed my work life!!
Pros
I love that it is on the cloud and that offers me the freedom to work anywhere in the world! I love the reporting functionality and the ability to have so much customer information.
Cons
I wish that our ideas/suggestions were implemented more regularly, there are small things that could be edited that would make a HUGE impact for our workflow.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Party Corner
Reviewed on 04/11/2016
We switched to ERPLY around 6 months ago after using another provider for about 5 years. ERPLY has...
We switched to ERPLY around 6 months ago after using another provider for about 5 years. ERPLY has been a great add for us. The ease of use and back office tools really fit what we do. The tech support also, has been fast and productive. We have not experienced any down time on the POS side, and this was a huge issue for us in the past with our former provider. Being web based, it has also been a huge advantage being able to access the system via our phones and tablets while on the road and make changes as needed and to keep up with our daily volume.
Pros
Ease of use, reliability, web based
Cons
The only issue i have seen now is the search ability using product numbers. The system does not allow to have items have the same product # and the ERPLY created product numbers are not really searchable.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Reviewed on 18/04/2017
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love Erply. They are the only POS system that has the ability to use weighted and scan...
Reviewed on 11/05/2018
We run our whole cheese store with Erply!
We run our whole cheese store with Erply!
Pros
Weighted bar code reader is great. POS is easy to use. Love the ability to save pending orders. Product management is also easy to use like changing prices etc.
Cons
the inventory process is a pain with the different windows. Wish that mobile stock taking allowed us to just scan everything
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy set up wen't live 30 days early
Reviewed on 22/05/2018
We see what we sell and don't sell. Security control at the cashier stations and users.
We see what we sell and don't sell. Security control at the cashier stations and users.
Pros
Cloud based, ease of operation. Access from anywhere, bulk file upload is very useful. Stability, promotions settings.
Cons
The offline mode NEVER worked when there was a loss of internet connection. 3 or 4 times last year.
Purchase Order module does not add new item easily within in the module. Should develop a feature to excell file up load POs adding new items as well. We do not use the PO module.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very useful software, strong support staff, easy implementation--Erply grew my sales
Reviewed on 27/07/2017
Pros
I liked the wide variety of functions the most. In particular, the POS features were very easy to use and learn.
Cons
Transitioning from the retail software we previously used was difficult for a few members of my staff.
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Review Source
Overall rating
Great Product, Great Features, Great Staff, Great Value!
Reviewed on 11/10/2013
After a serious comparison of a dozen different options to support our brick and mortar retail, our...
After a serious comparison of a dozen different options to support our brick and mortar retail, our tent retail, and our traditional backoffice business we decided on ERPLY and we couldn't be happier. The great experience begins with a complete set of functions that support each of the various way we sell including a full-function POS, an offline mode for our tent sales, and a backoffice mode that supports customer invoicing and monthly statements. Combine this with strong inventory management capabilities that include integrated multi-location support. The system is integrated and real-time. You can monitor your business real-time over the internet. The staff is amazing and will help you solve your business problems by applying the features of the system. Excellent!
Pros
Great support for a variety of selling modes, including iPad, Offline, Browser Based, Strong inventory management. Great response time!
Cons
ad-hoc reporting is a little weak.
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Review Source
Overall rating
- Ease of Use
- Customer Support
Awesome product for full scale retailer
Reviewed on 15/02/2016
Erply make cloud-based low-cost electronic point of sales software for shops. Has nice API for...
Erply make cloud-based low-cost electronic point of sales software for shops. Has nice API for webshop integration, tons of configuring options and nice support. We chose Erply after Microsoft Retail POS was ended and cant be more happier.
There is no shortage of very large retail software providers, many times the size of Erply, so why anyone chose them? Cost- they are much cheaper. As it is software as a service, there is nothing to download or install, it is all browser based. This makes it a very flexible solution. There is also not a great deal of investment for the shop -we could keep all current hardware, it was running nicely.
