Tracker Reviews

Great - better than we anticipated

Tracker is the backbone of our recruiting operation and allows us to be very, very efficient and effective in our work: it's easy to identify, organize and track candidates and all search activity and communications in one interface.

It was ok, the format was not super user friendly

The experience has been wonderful and it's the client service that puts it above and beyond. From working directly with [SENSITIVE CONTENT] in the beginning to [SENSITIVE CONTENT] now, we could not be happier with the support and insight.

Overall TrackerRMS has been one of the best programs that I have worked with. Simone, as well as the other employees, are very helpful and willing to assist. No matter the issue or concern she is willing to listen and help figure it out and if she cannot most importantly she will do her best to find out. I love TrackerRMS and look forward its continued growth in popularity

Phenomenal. From the beginning they walked us through the set-up process, there was no pressure to go live. Rather they wanted to make sure it was 100% what we wanted and did what we needed it to do before we went live. The customer support is bar none one of the best I have ever worked with. Just an amazing product and team.

It would have been great if candidates added to the long list for a particular job would not be lost after the list is cleared. There can always be a change in the job description and the candidates we thought were not a fit at first could be a fit after the update. In that case it can be easier to go to that list and shortlist candidates again.
After a reply kicks in for a posting, it would have been great to get a notification.

Tracker's customer service is personal, professional and very quick. They care about our success with their system and have made many adjustments to fit our needs.

Our company specializes in recruitment for medical and education accounts. We also do staffing project work for high volume accounts.

Very few ATS' bring an easy to use CRM for sales, that is simple and intuitive that the staffing industry requires. TrackerRMS is most interested in listening to the needs of their customers to develop a best of breed product. Genuine authenticity in the business partnership.

As an executive formerly responsible for a very large scale deployment of Salesforce.com, I am extremely familiar with all the risks, rewards, capabilities, and limitations of CRM software. Upon joining OHS it was immediately clear that we had outgrown the configuration of our legacy Salesforce implementation and needed to pursue a common operating platform that our various service lines and business teams could collectively use to manage their activities, but without breaking the bank!

To identify the right partner for our organization, we elected to undertake an extremely robust market level analysis. Our goal was to find a product that afforded us a high degree of flexibility, while maintaining ease of use and ease of administration. And provided comprehensive functionality with an affordable and fixed total cost of ownership. We evaluated 60 different products in total - Tracker RMS was the hands down winner.

Tracker offers an extremely intuitive, clean, and easy to use design and navigation. Included in the base product are functionality and features that you almost always have to purchase separately or pay more for elsewhere. And the Tracker customer service support is, quite frankly, among the best I've seen.

I would strongly recommend Tracker in both my capacity as a current user, and a long time IT executive and buyer of software systems.

We started using Tracker RMS over two years ago after having looked at several other options, including Sales Force and other well-known brands; we hadn't previously had an official CRM system, but did have carefully constructed spreadsheets which were stored locally on our server.

We chose Tracker RMS because it was really easy to use, the support we got from the technical support team was exceptionally good during our trial sessions, and it had great functionality. Having decided to buy, the implementation was good - there a few oddities but they were in the main at our end and the Tracker RMS team were brilliant at helping us get things sorted, as well as very patient.

The benefit of having the Tracker RMS system was brought sharply home when later in the first year of use, a senior member of our marketing team was off ill for several months; previous to having Tracker RMS we would have struggled to keep on top of the required sales leads and follow-ups, but having the system meant someone was able to pick up from our usual representative seamlessly.

Moving forward, the system has proved very valuable for tracking the life cycle of projects and for targeting new areas for possible business. The functionality is really good and we have recommended the system to a number of our contacts.

Our experience with integrating TrackerRMS into our 13 person recruiting firm has been really great. We came from a system called Big Biller, which is a very simple job, candidate and contact tracking system. It was sufficient for a time, but we were beginning to out grow it's capabilities.
In our research process, we fully investigated 6 applicant tracking systems. Of them all, we determined TrackerRMS to have the best solution for our team. We spent a lot of time reading reviews and talking to users of each system. Overall, we heard loud and clear that TrackerRMS had the best customer service. Our experience with their customer service has been exceptional. We ask questions about how to do things, or where to find things, and they answer within 24 hours, sometimes faster.
This system has really enhanced our ability to keep track of our candidates, clients and contacts in general. Just about all of our processes are now faster. We also have unbelievable reporting capability now. All of the things that we kept track of manually, are now easily tracked and quickly reported on with the click of a button. The screens and the overall look of the system are very user friendly.
As a company, I think we would all agree that we would wholeheartedly recommend TrackerRMS.

Templar Search specializes in mid to senior appointments, and needed a software which was able to easily and quickly capture data from CV's, manage all associated information such as references and compliance in an efficient manner, while also allowing easy and professional contact with our client base through email and mailshots etc.

We subsequently went to market to find a system which would give us some bang for our buck!! But, like most new starters, cost was a major issue!

After testing in excess of 25 systems we made the decision to select TrackerRMS.

We have now been using TrackerRMS for over a year now and find the product to be of excellent value. The product offers above and beyond what is essentially a budget level price point. Due to the system being online it has negated the need for a server based system allowing me the flexibility to work from anywhere. The system has never been down and has proved to be 100% reliable. I have experienced some minor glitches, but am happy to say that these have always been resolved. Moving forward the system will easily intergrate into a website. I have no hesitation in recommending TrackerRMS to any new business looking for a system which offers value, flexibility, and reliability.

MIchelle Crisp has been amazing in helping us learn and understand Tracker and how we can best use it to support our team!

From Sales and Marketing to Applicant tracking and recruiting TrackerRMS does all of the functions that are required.